Troubleshooting
Specific Problems
Problems may develop with the DEFINITY Extender 1100 System when connecting. The problems that may occur with Switch Modules are listed with their solutions after each problem’s heading.
No Display on Telephone at
Remote Location
To correct this problem, answer or do the following:
1.Is the correct module at each location?
2.If this is an existing installation, has the installation moved or has any new wiring been done? Verify the connections.
3.Does the Remote Module have power?
4.Compare the LED on the Remote Module to the LED diagnostic sheet as is displayed in Table
5.Is the telephone working properly?
No Connection/No Answer
To correct this problem, answer or do the following:
1.Does the display on the telephone say “Go Online”? If so, press 2 to start the session. (A new user may never have seen the Remote Module
2.Check the power connection on the Switch Module.
