Troubleshooting

4-10 Issue 1 June 1998

Specific Problems
Problems may develop with the DEFINITY Extender 1100 System
when connecting. The problems that may occur with Switch
Modules are listed with their solutions after each problem’s
heading.

No Display on Telephone at

Remote Location

To correct this problem, answer or do the following:
1. Is the correct module at each location?
2. If this is an existing installation, has the installation moved or
has any new wiring been done? Verify the connections.
3. Does the Remote Module have power?
4. Compare the LED on the Remote Module to the LED
diagnostic sheet as is displayed in Table 4-1. The Remote
Module may be defective.
5. Is the telephone working properly?

No Connection/No Answer

To correct this problem, answer or do the following:
1. Does the display on the telephone say “Go Online”? If so,
press 2 to start the session. (A new user may never have seen
the Remote Module off-line before.)
2. Check the power connection on the Switch Module.