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Fax problems
CONDITION | SUGGESTED SOLUTIONS |
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The machine is not | • Unplug the power cord and plug it in again. |
working, there is no | • Ensure that there is power to the electrical |
display and the | outlet. |
buttons are not |
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working. |
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No dial tone sounds. | • Check that the phone line is connected |
| properly. |
| • Check that the phone socket in the wall is |
| working by plugging in another phone. |
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The numbers stored | Make sure that the numbers are stored in |
in memory do not | memory correctly. Print a Address Book list, |
dial correctly. | referring to page 57. |
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The original does not | • Make sure that the paper is not wrinkled and |
feed into the | you are putting it in correctly. Check that the |
machine. | original is the right size, not too thick or thin |
| • Make sure that the ADF is firmly closed. |
| • The ADF rubber pad may need to be |
| replaced. Contact a service representative. |
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Faxes are not | • The receiving mode should be set to Fax. |
received | • Make sure that there is paper in the tray. |
automatically. | • Check to see if the display shows any error |
| message. If it does, clear the problem. |
The machine does | • Make sure that the original is loaded in the |
not send. | ADF or on the scanner glass. |
| • Sending should show up on the display. |
| • Check the fax machine you are sending to, |
| to see if it can receive your fax. |
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The incoming fax has | • The fax machine sending you the fax may |
blank spaces or is of | be faulty. |
| • A noisy phone line can cause line errors. |
| • Check your machine by making a copy. |
| • The toner cartridge may be empty. Replace |
| the toner cartridge, referring to page 65. |
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Some of the words | The fax machine sending you the fax had a |
on an incoming fax | temporary document jam. |
are stretched. |
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There are lines on | Check your scan unit for marks and clean it. |
the originals you | (See "Cleaning the scan unit" on page 64.) |
send. |
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The machine dials a | The other fax machine may be turned off, out |
number, but a | of paper, or cannot answer incoming calls. |
connection with the | Speak with the other machine operator and |
other fax machine | ask her/him to sort out the problem. |
fails. |
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Faxes do not store in | There may not be enough memory space to |
memory. | store the fax. If the display shows the Memory |
| Full message, delete from memory any faxes |
| you no longer need and then try again to store |
| the fax. |
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CONDITION | SUGGESTED SOLUTIONS |
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Blank areas appear | You may have chosen the wrong paper |
at the bottom of each | settings in the user option setting. For details |
page or on other | about paper settings, see "Selecting print |
pages, with a small | media" on page 35. |
strip of text at the |
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top. |
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Common Windows problems |
CONDITION | SUGGESTED SOLUTIONS | |
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“File in Use” | Exit all software applications. Remove all | |
message appears | software from the StartUp Group, then restart | |
during installation. | Windows. Reinstall the printer driver. | |
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“General Protection | Close all other applications, reboot Windows | |
Fault”, “Exception | and try printing again. | |
OE”, “Spool32”, or |
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“Illegal Operation” |
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messages appear. |
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“Fail To Print”, “A | These messages may appear during printing. | |
printer timeout error | Just keep waiting until the machine finishes | |
occurred.” messages | printing. If the message appears in ready mode | |
appear. | or after printing has been completed, check the | |
connection and/or whether an error has | ||
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| occurred. | |
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Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.