Samsung CLX-3170 manual Fax problems, Common Windows problems

Fax problems

CONDITION	SUGGESTED SOLUTIONS
The machine is not	• Unplug the power cord and plug it in again.
working, there is no	• Ensure that there is power to the electrical
display and the	outlet.
buttons are not
working.
No dial tone sounds.	• Check that the phone line is connected
	properly.
	• Check that the phone socket in the wall is
	working by plugging in another phone.
The numbers stored	Make sure that the numbers are stored in
in memory do not	memory correctly. Print a Address Book list,
dial correctly.	referring to page 57.
The original does not	• Make sure that the paper is not wrinkled and
feed into the	you are putting it in correctly. Check that the
machine.	original is the right size, not too thick or thin
	• Make sure that the ADF is firmly closed.
	• The ADF rubber pad may need to be
	replaced. Contact a service representative.
Faxes are not	• The receiving mode should be set to Fax.
received	• Make sure that there is paper in the tray.
automatically.	• Check to see if the display shows any error
	message. If it does, clear the problem.
The machine does	• Make sure that the original is loaded in the
not send.	ADF or on the scanner glass.
	• Sending should show up on the display.
	• Check the fax machine you are sending to,
	to see if it can receive your fax.
The incoming fax has	• The fax machine sending you the fax may
blank spaces or is of	be faulty.
poor-quality.	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge, referring to page 65.
Some of the words	The fax machine sending you the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	(See "Cleaning the scan unit" on page 64.)
send.
The machine dials a	The other fax machine may be turned off, out
number, but a	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and
other fax machine	ask her/him to sort out the problem.
fails.
Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display shows the Memory
	Full message, delete from memory any faxes
	you no longer need and then try again to store
	the fax.

CONDITION	SUGGESTED SOLUTIONS
Blank areas appear	You may have chosen the wrong paper
at the bottom of each	settings in the user option setting. For details
page or on other	about paper settings, see "Selecting print
pages, with a small	media" on page 35.
strip of text at the
top.
Common Windows problems

CONDITION	SUGGESTED SOLUTIONS
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows
Fault”, “Exception	and try printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the machine finishes
occurred.” messages	printing. If the message appears in ready mode
appear.	or after printing has been completed, check the
	connection and/or whether an error has
	occurred.

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

82_Troubleshooting