Samsung CLX-3170 manual Fax problems, Common Windows problems

Models: CLX-3170

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Fax problems

CONDITION

SUGGESTED SOLUTIONS

 

 

The machine is not

• Unplug the power cord and plug it in again.

working, there is no

• Ensure that there is power to the electrical

display and the

outlet.

buttons are not

 

working.

 

No dial tone sounds.

• Check that the phone line is connected

 

properly.

 

• Check that the phone socket in the wall is

 

working by plugging in another phone.

 

 

The numbers stored

Make sure that the numbers are stored in

in memory do not

memory correctly. Print a Address Book list,

dial correctly.

referring to page 57.

 

 

The original does not

• Make sure that the paper is not wrinkled and

feed into the

you are putting it in correctly. Check that the

machine.

original is the right size, not too thick or thin

 

• Make sure that the ADF is firmly closed.

 

• The ADF rubber pad may need to be

 

replaced. Contact a service representative.

 

 

Faxes are not

• The receiving mode should be set to Fax.

received

• Make sure that there is paper in the tray.

automatically.

• Check to see if the display shows any error

 

message. If it does, clear the problem.

The machine does

• Make sure that the original is loaded in the

not send.

ADF or on the scanner glass.

 

Sending should show up on the display.

 

• Check the fax machine you are sending to,

 

to see if it can receive your fax.

 

 

The incoming fax has

• The fax machine sending you the fax may

blank spaces or is of

be faulty.

poor-quality.

• A noisy phone line can cause line errors.

 

• Check your machine by making a copy.

 

• The toner cartridge may be empty. Replace

 

the toner cartridge, referring to page 65.

 

 

Some of the words

The fax machine sending you the fax had a

on an incoming fax

temporary document jam.

are stretched.

 

There are lines on

Check your scan unit for marks and clean it.

the originals you

(See "Cleaning the scan unit" on page 64.)

send.

 

The machine dials a

The other fax machine may be turned off, out

number, but a

of paper, or cannot answer incoming calls.

connection with the

Speak with the other machine operator and

other fax machine

ask her/him to sort out the problem.

fails.

 

Faxes do not store in

There may not be enough memory space to

memory.

store the fax. If the display shows the Memory

 

Full message, delete from memory any faxes

 

you no longer need and then try again to store

 

the fax.

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

Blank areas appear

You may have chosen the wrong paper

at the bottom of each

settings in the user option setting. For details

page or on other

about paper settings, see "Selecting print

pages, with a small

media" on page 35.

strip of text at the

 

top.

 

Common Windows problems

CONDITION

SUGGESTED SOLUTIONS

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the StartUp Group, then restart

during installation.

Windows. Reinstall the printer driver.

 

 

“General Protection

Close all other applications, reboot Windows

Fault”, “Exception

and try printing again.

OE”, “Spool32”, or

 

“Illegal Operation”

 

messages appear.

 

“Fail To Print”, “A

These messages may appear during printing.

printer timeout error

Just keep waiting until the machine finishes

occurred.” messages

printing. If the message appears in ready mode

appear.

or after printing has been completed, check the

connection and/or whether an error has

 

 

occurred.

 

 

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

82_Troubleshooting

Page 82
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Samsung CLX-3170 manual Fax problems, Common Windows problems