UNDERSTANDING DISPLAY MESSAGES

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.

• If the message is not in the table, cycle the power and try the job again. If the problem persists, call for service.

When you call for service, it is very convenient to provide the service representative with the contents of display message.

xxx indicates the media type.

MESSAGE

MEANING

SUGGESTED

SOLUTIONS

 

 

 

 

 

ADC Not

A problem has

Turn the power switch

Confirm Error

occurred in the ADC

off and on. If the problem

 

in the machine.

persists, call for service.

Cancel?

Your machine’s

To cancel the fax job,

W Yes X

memory has become

press the OK button to

 

full while trying to

accept Yes.

 

store an original into

If you want to send those

 

memory.

pages that have been

 

 

successfully stored,

 

 

press the OK button to

 

 

accept No. You should

 

 

send the remaining

 

 

pages later, when

 

 

memory is available.

[COMM. Error]

The machine has a

Ask the sender to try

 

communication

again.

 

problem.

 

Connection Error

Connection with the

Check the server

 

SMTP server failed.

settings and the network

 

 

cable.

Data Read Fail

Time expired while

Try again.

Check USB Mem.

reading data.

 

 

 

 

Data Write Fail

Storing to the USB

Check the available USB

Check USB Mem.

memory failed.

memory space.

 

 

 

Deve Home Sensor

There is a problem in

Turn the power switch

Error

the fuser unit.

off and on. If the problem

 

 

persists, call for service.

[Document Jam]

The loaded original

Clear the jam. (See

 

has jammed in the

"Clearing document

 

ADF.

jams" on page 70.)

Door Open

The front cover or rear

Close the cover until it

 

cover is not securely

locks into place.

 

latched.

 

Enter Again

You entered an

Enter the correct item

 

unavailable item.

again.

File Format

The selected file

Use the correct file

Not Supported

format is not

format.

 

supported.

 

 

 

 

MESSAGE

MEANING

SUGGESTED

SOLUTIONS

 

 

 

 

 

Group Not

You have tried to

Use a speed dial number

Available

select a group location

or dial a number

 

number where only a

manually using the

 

single location

number keypad.

 

number can be used,

 

 

such as when adding

 

 

locations for a Multiple

 

 

Send operation.

 

Install

The imaging unit is

Install the imaging unit.

Imaging Unit

not installed.

 

 

 

 

Install Toner

The toner cartridge is

Install the toner

T

not installed.

cartridge.

 

 

 

Invalid Toner

The toner cartridge

Install the a Samsung-

T

you have installed is

genuine toner cartridge

 

not for your machine.

designed for your

 

 

machine.

[Incompatible]

The machine has

The received fax data

 

received a fax from

will be deleted.

 

which is registered as

Reconfirm junk fax

 

a junk fax.

setup. (See "Receiving

 

 

options" on page 55.)

IP Conflict

The network IP

Check the IP address

 

address you have set

and reset it if necessary.

 

is being used by

(See "Setting up the

 

someone else.

network" on page 27.)

Line Busy

The receiving fax

Try again after a few

 

machine did not

minutes.

 

answer or the line is

 

 

already engaged.

 

[Line Error]

Your machine cannot

Try again. If the problem

 

connect with the

persists, wait an hour or

 

receiving fax machine

so for the line to clear

 

or has lost contact

and try again.

 

because of a problem

Or, turn the ECM mode

 

with the phone line.

on. (See "Sending

 

 

options" on page 55.)

Low Heat Error

There is a problem in

Turn the power switch

Cycle Power

the fuser unit.

off and on. If the problem

 

 

persists, call for service.

LSU Motor Error

A problem has

Turn the power switch

Cycle Power

occurred in the LSU

off and on. If the problem

 

(Laser Scanning Unit.)

persists, call for service.

LSU Hsync Error

A problem has

Turn the power switch

Cycle Power

occurred in the LSU

off and on. If the problem

 

(Laser Scanning Unit.)

persists, call for service.

Mail Exceeds

The mail size is larger

Divide your mail or

Server Support

than the supported

reduce the resolution.

 

size by SMTP server.

 

Main Motor

There is a problem in

Open and then close the

Locked

the main motor.

front cover.

 

 

 

74_Troubleshooting

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Samsung CLX-3170 manual Understanding Display Messages, Meaning Suggested Solutions

CLX-3170 specifications

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