Samsung CLX-3170 manual Copying problems

CONDITION SUGGESTED SOLUTIONS

CONDITION SUGGESTED SOLUTIONS

Page skew

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•Ensure that the paper is loaded properly.

•Check the paper type and quality. (See "Selecting print media" on page 35.)

•Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack.

Loose toner	•	Clean the inside of the machine. (See
		"Cleaning the inside" on page 62.)
	•	Check the paper type and quality. (See
		"Selecting print media" on page 35.)

•Remove the toner cartridge and install a

new one. (See "Replacing the toner cartridge" on page 65.)

• If the problem persists, the machine may require repair. Contact a service representative.

Curl or wave	• Ensure that the paper is loaded properly.
	• Check the paper type and quality. Both high
	temperature and humidity can cause paper
	curl. (See "Selecting print media" on
	page 35.)
	• Turn over the stack of paper in the tray. Also
	try rotating the paper 180° in the tray.

Wrinkles or creases • Ensure that the paper is loaded properly.

•Check the paper type and quality. (See

"Selecting print media" on page 35.)

•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

Back of printouts	• Check for leaking toner. Clean the inside of
are dirty	the machine. (See "Cleaning the inside" on
	page 62.)

Solid Color or		• The toner cartridge may not be installed
Black pages		properly. Remove the cartridge and reinsert
		it.
	A
		• The toner cartridge may be defective and
		need replacing. Remove the toner cartridge
		and install a new one. (See "Replacing the
		toner cartridge" on page 65.)
		• The machine may require repair. Contact a
		service representative.

Character Voids		Character voids are white areas within parts of
		characters that should be solid black:
	A	• If you are using transparencies, try another
			type of transparency. Because of the
			composition of transparencies, some
			character voids are normal.
		• You may be printing on the wrong surface
			of the paper. Remove the paper and turn it
			around.
		• The paper may not meet paper
			specifications. (See "Selecting print
			media" on page 35.)
Horizontal stripes		If horizontally aligned black streaks or smears
		appear:
	AaBbCc	• The toner cartridge may be installed
			improperly. Remove the cartridge and
	AaBbCc		reinsert it.
	AaBbCc	• The toner cartridge may be defective.
	AaBbCc		Remove the toner cartridge and install a
			new one. (See "Replacing the toner
	AaBbCc		cartridge" on page 65.)
		• If the problem persists, the machine may
			require repair. Contact a service
			representative.
Curl		If the printed paper is curled or paper does not
		feed into the machine:
		• Turn over the stack of paper in the tray.
			Also try rotating the paper 180° in the tray.
		• Change the printer option and try again. Go
			to printer properties, click Paper tab, and
			set type to Thin Paper. Refer to the
			Software section for details.
An unknown image		Your printer is probably being used at an
repetitively appears		altitude of 1,000 m (3,281 ft) or above.
on a next few		The high altitude may affect the print quality
sheets or loose		such as loose toner or light imaging. You can
toner, light print, or		set this option through Printer Settings Utility
contamination		or Printer tab in printer driver’s properties.
		(See "Altitude adjustment" on page 31.)
occurs.
Copying problems
	CONDITION		SUGGESTED SOLUTIONS
Copies are too light			Use Darkness to darken or lighten the
or too dark.			background of the copies.

80_Troubleshooting