Samsung CM1099A/XEU manual Error codes, Error Items Code Error Beep Cause, Remedy

Smoke and bad smell when initial operating.

•It’s a temporary condition by new component heating. Smoke and smell will disappear completely after 10 minutes operation.

To remove smell more quickly, please operate microwave oven with putting lemon formation or lemon juice in the cabinet.

If the above guidelines do not enable you to solve the problem, then contact your local SAMSUNG customer service centre.

Please have the following information read;

•The model and serial numbers, normally printed on the rear of the oven

•Your warranty details

•A clear description of the problem

Then contact your local dealer or SAMSUNG aftersales service.

Error codes

Error Items	Code	Error Beep	Cause
Power	E1	One long beep	Power frequency is other than 50 Hz.
frequency Error		for 2 sec.
(50/60 Hz)	Remedy
	Unplug the power cord plug and check if the power frequency
	is 50 Hz.
	Plug the power cord in 50 Hz power source and see If “E1”
	appears. If the error code is displayed again even after the correct
	power source is provided, contact the nearest service centre.
Thermistor	E21	One long beep	Thermistor Sensor which is supposed
Open Error		for 2 sec.	to sense the temperature of the cavity
			inside does not work properly.
			(Thermistor Sensor open)
	Remedy
	Unplug the power cord and wait for more than 10 seconds.
	Plug the power cord again. If the symptom persists, contact the
	nearest service centre.

Error Items	Code	Error Beep	Cause
Thermistor	E22	One long beep	Thermistor Sensor which is supposed
Short Error		for 2 sec.	to sense the temperature of the cavity
			inside does not work properly.
			(Thermistor Sensor short)
	Remedy
	Unplug the power cord and wait for more than 10 seconds.
	Plug the power cord again. If the symptom persists, contact the
	nearest service centre.
Temperature of	E3	One long beep	The oven cavity gets too hot due to
exhaust air too		for 2 sec.	excessive operation with no load or
High Error			small load, or due to some blocking
			materials around the Air Filter or Air
			Exhaust at the back of the oven.
	Remedy
	Open the oven door and check if 1) the oven has been operating
	with no load or too small load, 2) the air filter is placed in a
	wrong position, or 3) any blocking materials exist around the
	Air Exhaust. Cool down the oven (for approx. 30 min) under the
	normal temperature. The oven is back to normal when the error
	code “E3” disappears and “ON” appears again in the display
	window.
	Unplug the power cord, remove the blocking materials around
	the ventilation openings, cool down the oven (for approx. 30 min)
	sufficiently, plug the power		cord in again and check if the error
	code appears again.
	If the symptom persists even when the oven is cooled down
	sufficiently, contact the nearest service centre.
HVT-I Power	E41	One long beep	The circuitry inside the oven is not
Error		for 2 sec.	working correctly.

Remedy

Unplug the power cord and wait for 10 seconds.

Plug the power cord in again and check if the error code “E41” appears again. If the symptom persists, contact the nearest service centre.

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2016-06-29 �� 2:55:37