3Using MDC

3.3.14 Troubleshooting Guide

Issue

 

Solution

 

 

 

The display you want to control

1.

Check the connection of the RS232C cable (check that the

does not appear on the system

 

cable is properly connected to appropriate serial port).

information chart.

 

 

2.

Check that another display with a duplicate ID is not

 

 

 

connected. Connecting displays with a duplicate ID can

 

 

cause the displays not to be shown due to data collision.

 

 

 

 

3.

Check that the display ID is within the range of 0 and 99.

 

 

(Change the ID using the Display menu.)

 

 

For a display that supports the ID in a range of 0 to 99,

 

 

the ID should be set between 0 and 99.

 

 

 

The display you want to control

Check that the display is powered on. (See the power status in

does not appear on the other

the system information chart.)

Control Info Grids.

 

 

Ensure you select the input source the display is connected to.

 

 

 

The following message appears

Check that the display you want to control is selected.

repeatedly.

 

 

Displays power on or off at different

Adjust the time on the PC to synchronize the time between the

time from one another even though

connected displays.

On Time or Off Time is set.

 

 

 

The remote control does not work.

The remote control may not work if the RS-232C cable is

 

removed or the program is closed abnormally while the Remote

 

Control function is Disable. To resolve this, run the program

 

again and set Remote Control to Enable.

This program may malfunction sometimes due to a communication problem between the PC and

display or electromagnetic waves emitted from nearby electronic devices.

3 Using MDC 105

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Samsung DE55C, DE40C, DE46C user manual Troubleshooting Guide, Issue Solution
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DE55C, DE46C, DE40C specifications

The Samsung DE46C, DE55C, and DE40C are part of the company's digital signage display lineup, designed for commercial use in various environments including retail, corporate, and public spaces. These screens combine high-quality visual performance with innovative technologies, making them ideal for engaging audiences.

The DE46C and DE55C models feature Full HD resolution, providing crisp and clear images with vibrant colors that enhance visual communication. In contrast, the DE40C offers a slightly smaller screen size, while still maintaining superior display quality. All three models utilize Samsung's advanced LED backlighting technology, ensuring brighter displays and improved energy efficiency.

One of the standout features of these displays is their slim design, allowing for seamless integration into any space without overwhelming the environment. The ultra-narrow bezels provide a near-seamless viewing experience when multiple displays are used together, ideal for creating large video walls. This feature is particularly useful in retail settings where captivating visuals are essential for attracting customers.

The DE46C, DE55C, and DE40C are equipped with Samsung’s System on Chip (SoC) technology, which allows for easy content management and playback without the need for additional hardware. This feature simplifies installation and reduces clutter, essential for commercial applications. The SoC technology also supports various media formats and allows for dynamic content updating, making it simple to tailor messages to specific audiences.

These displays come with various connectivity options, including HDMI, DisplayPort, and USB, enabling easy integration with existing systems and devices. Additionally, they support various control options and can be remotely managed, providing flexibility and convenience for users.

Durability is another key characteristic of the DE series, with each model designed for 16/7 operation. This makes them suitable for continuous use in demanding environments without risking overheating or premature failure.

Overall, the Samsung DE46C, DE55C, and DE40C provide cutting-edge display technology combined with robust features to meet the needs of various commercial applications. Whether it’s for capturing attention in a retail store, delivering information in corporate environments, or enhancing engagement in public spaces, these displays are an optimal choice for any organization looking to elevate their visual communication strategy.
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