12 Troubleshooting Guide

Screen issue

The screen is not clear. The screen is blurry.

Adjust Coarse and Fine.

 

 

 

Remove any accessories (video extension

 

cable, etc) and try again.

 

 

 

Set the resolution and frequency to the

 

recommended level.

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency of the

 

PC and graphics card are set within a range

There are shadows or ghost images left on the

compatible with the product. Then, change the

screen.

screen settings if required by referring to the

 

 

Additional Information on the product menu

 

and the Standard Signal Mode Table.

 

 

The screen is too bright. The screen is too

Adjust Brightness and Contrast.

dark.

 

 

 

Screen color is inconsistent.

Go to Picture and adjust the Color Space

 

settings.

 

 

White does not really look white.

Go to Picture and adjust the White Balance

 

settings.

 

 

There is no image on the screen and the power

The product is in power-saving mode.

LED blinks every 0.5 to 1 second.

 

Press any key on the keyboard or move the

 

 

mouse to return to the previous screen.

 

 

 

 

Sound issue

 

 

There is no sound.

Check the connection of the audio cable or

 

adjust the volume

 

("2.2 Connecting and Using a PC")

 

 

 

Check the volume.

 

 

The volume is too low.

Adjust the volume.

 

 

 

If the volume is still low after turning it up to the

 

maximum level, adjust the volume on your PC

 

sound card or software program.

 

 

12 Troubleshooting Guide 224

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Samsung DE46C, DE55C, DE40C user manual Adjust Brightness and Contrast, Sound issue
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DE55C, DE46C, DE40C specifications

The Samsung DE46C, DE55C, and DE40C are part of the company's digital signage display lineup, designed for commercial use in various environments including retail, corporate, and public spaces. These screens combine high-quality visual performance with innovative technologies, making them ideal for engaging audiences.

The DE46C and DE55C models feature Full HD resolution, providing crisp and clear images with vibrant colors that enhance visual communication. In contrast, the DE40C offers a slightly smaller screen size, while still maintaining superior display quality. All three models utilize Samsung's advanced LED backlighting technology, ensuring brighter displays and improved energy efficiency.

One of the standout features of these displays is their slim design, allowing for seamless integration into any space without overwhelming the environment. The ultra-narrow bezels provide a near-seamless viewing experience when multiple displays are used together, ideal for creating large video walls. This feature is particularly useful in retail settings where captivating visuals are essential for attracting customers.

The DE46C, DE55C, and DE40C are equipped with Samsung’s System on Chip (SoC) technology, which allows for easy content management and playback without the need for additional hardware. This feature simplifies installation and reduces clutter, essential for commercial applications. The SoC technology also supports various media formats and allows for dynamic content updating, making it simple to tailor messages to specific audiences.

These displays come with various connectivity options, including HDMI, DisplayPort, and USB, enabling easy integration with existing systems and devices. Additionally, they support various control options and can be remotely managed, providing flexibility and convenience for users.

Durability is another key characteristic of the DE series, with each model designed for 16/7 operation. This makes them suitable for continuous use in demanding environments without risking overheating or premature failure.

Overall, the Samsung DE46C, DE55C, and DE40C provide cutting-edge display technology combined with robust features to meet the needs of various commercial applications. Whether it’s for capturing attention in a retail store, delivering information in corporate environments, or enhancing engagement in public spaces, these displays are an optimal choice for any organization looking to elevate their visual communication strategy.
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