Compaq 4130T, 4150T, 4140T, 4131T, 4200, 4125T, 4120 Solving Printer Problems, Solving Screen Problems

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Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of the application documentation.

Table 2-27

Solving Printer Problems

Problem	Probable Cause	Solution(s)
Printer will not turn on.	The signal cable may not be	Ensure that the signal cable is properly
	connected properly, or the	connected and that the power cord is
	printer is unplugged.	connected to the electrical outlet.
Printer will not print.	Printer is not turned on or is	Turn the printer on and set it to on-line.
	off line.
	The device drivers for the	Refer to the printer documentation to install
	application are not installed.	the correct printer driver.
	Printer that is set up for a	Connect the printer to the network.
	network is not connected
	to the network.
	Printer cable is too long,	Replace the cable.
	unshielded, or defective.
	Paper tray is empty.	Fill the paper tray with paper and set the
		printer to on-line.
Printer prints garbled	Correct printer drivers are	Refer to the printer documentation to install
information.	not installed.	the correct printer driver.
	Cable is not connected	Ensure that the printer signal cable is
	properly.	properly connected to the computer.
	Cable is defective.	Replace the printer cable and retest.

Solving Screen Problems

This section lists some common causes and solutions for computer display and external monitor problems.

You can perform a monitor self-test on an external VGA color or monochrome monitor by disconnecting the monitor from the computer. To do so, complete the following steps:

1.Turn off the monitor.

2.Turn off the computer.

2. Disconnect the monitor signal cable from the computer.

4. Turn on the monitor and allow it to warm up for one minute.

The screen should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.

2-28 Troubleshooting