Compaq 4130T, 4150T, 4140T, 4131T, 4200, 4125T connected to the network, connector on the Ethernet

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Solving Ethernet Network Problems Continued

Problem Possible Cause Solution(s)

Diagnostics reports	The cable is not securely
a failure.	connected to the network
	connector on the Ethernet
	network.

Ensure that the cable is securely connected to the proper network connector on the Ethernet network.

There is a problem with the cable or a device at the other end of the cable.

Ensure that the cable and device at the other end of the network connection are operating properly.

	Possible hardware failure.	Replace the Convenience Base.
Diagnostics reports	Network drivers are	Load the network drivers.
no errors, but the	not loaded.	Windows 95: Restart the computer by clicking Start, Shut
computer does not
		Down, Restart the Computer.
communicate with
		Windows NT: Click Start, Shut Down. Power the computer
the network.
		back on.
	A network configuration error	Contact the network administrator.
	may have occurred (i.e., *.ini,
	*.inf, *.nif, or CONFIG.SYS files
	may need to be modified).
	Suspend or Hibernation was	Exit Suspend or Hibernation.
	initiated.	Windows 95: Restart the computer by clicking Start, Shut
		Down, Restart the Computer.
		Windows NT: Click Start, Shut Down. Power computer back
		on.
The computer	The computer does not detect	Windows 95: Restart the computer by clicking Start, Shut
stopped	network drivers.	Down, Restart the Computer.
communicating with		Windows NT: Click Start, Shut Down. Power computer back
the network after
		on.
exiting Suspend.
The computer	The cable is not securely	Ensure that the cable is securely connected to the
stopped	connected to the network	convenience base and Ethernet network.
communicating with	connector on the Ethernet.
the network for no
	General network failure.	Ensure that the network you are connected to is running and
apparent reason.
		has not experienced problems that would prevent the
		connection.
	The files for the network	Reinstall the network drivers.
	drivers have been corrupted.

IMPORTANT: If the 100BaseT Ethernet upgrade module has been installed, remove this module before returning the convenience base for replacement.

2-34 Troubleshooting