Compaq Armada 4100 and 4200 Families of Personal Computers
Maintenance and Service Guide
Compaq Computer Corporation
Chapter
Contents
Product Description
Chapter
Removal and Replacement Preliminaries
Illustrated Parts
Chapter
5.3.4 DualBay Battery Pack and Devices
Chapter Removal and Replacement Procedures
Chapter Specifications
5.5.3 Lithium Real Time Clock Battery
Battery Packs
Appendix A
Appendix B
External Power Supplies
Technician Notes
Symbols
Preface
Preface
Laser Safety
CDRH Regulations
Compaq Service Quick Reference Guide
Locating Additional Information
Quick Setup Reference Guide Introducing Microsoft Windows
Compaq Service Advisories and Bulletins Compaq QuickFind
Product Description
1.1 Computer Features and Models
Chapter
1.2 Models
4200 Family of Personal Computers
1.3 Standard Features
Compaq Armada 4100 Family of Personal Computers
1-4 Product Description
1.3.3 Power Management
1.3.2 Security Features
1.3.1 Software Fulfillment
1.4 Options
1.4.1 System Memory Options
1.4.4 Mobile CD Expansion Unit
1.4.2 Display Options
1.4.3 Secondary Cache
1.4.5 Convenience Base
1.4.7 AC Adapter
1.4.9 Lithium Ion Battery Pack
1.4.10 External Battery Charger
1.4.8 Automobile Adapter
P50 Color P70 Color P110 Color P1610 Color TFT500 Flat Panel
1.4.13 Compaq Mouse
1.4.14 Trackball Pointing Device
The computer supports a PS/2 mouse or other external pointing device
1.5 External Computer Components
1.5.1 Front and Left Side Components
5 AC power connector 6 User programmable keys
1.5.2 Front and Right Side Components
1 Pointing device 2 DualBay module 3 Speaker 4 DualBay eject button
1.5.3 Rear Components
Figure 1-4. Rear Components
1 DualBay 2 Pointing device 3 Memory compartment 4 Expansion slot
1.5.4 Bottom Components
5 Hard drive compartment
1.5.5 Status Panel Lights
1 Power/Suspend 2 Battery charge 3 Caps Lock 4 Scroll Lock 5 Num Lock
1.6 Mobile CD Expansion Unit Components
1 Stereo speakers 2 CD-ROM drive
6 Unlocking lever 7 Expansion posts
1 Battery bay 2 MIDI/game device 3 AC adapter connector
4 Convenience Base expansion connector 5 Computer expansion connector
Figure 1-8. Right and Rear Components
1.7 Convenience Base Connectors
1.8.1 System Unit
1.8 Design Overview - Computer
1.8.2 System Board
1.8.5 System Memory
1.8.3 Processor Board
1.8.4 Processor
1.8.6 Cache
1.8.7 Local Bus Video
Troubleshooting
Chapter
2.1 Preliminary Steps
2.2 Clearing the Power-On and Setup Passwords
2.3 Power-On Self Test POST
2.4 POST Error Messages
Message
Warning Messages
Description
page registers starting at location 80 Hex failed
Fatal Error Messages
Fatal Error Beep Codes
bit 4 Refresh Detect failed to toggle within an
2.5.1 Running Computer Setup
2.5 Compaq Utilities
2.5.2 Running Computer Checkup TEST
2-8 Troubleshooting
Computer Checkup
Computer Checkup TEST Error Codes
2.5.3 View System Information INSPECT
2.6 Diagnostic Error Codes
Processor Test Error Codes
Keyboard Test Error Codes
Memory Test Error Codes
Parallel Printer Test Error Codes
Diskette Drive Test
2.Check and/or replace the diskette power and signal
Hard drive conditional format test failed
The following apply to error codes 501-xx through
Video Test Error Codes
The following steps apply to error codes
320 × 200 graphics 256 color mode test
The following applies to error codes 2458-xx through
ECG/VGC monochrome graphics mode test
Error
Pointing Device Interface Test Error Codes
CD-ROM Test Error Codes
Error
Solving Audio Problems
2.7 Troubleshooting Without Diagnostics
2.7.1 Solving Minor Problems
Solving Audio Problems
Solving Battery and Battery Gauge Problems
Solving Battery and Battery Gauge Problems
Recharge the battery. Discharge the battery
Battery charge does not last
Recharge the battery pack
Set a power management level in Computer
Solving Diskette and Diskette Drive Problems
Solving Diskette and Diskette Drive Problems
Solving Hard Drive Problems
Solving Hard Drive Problems
Solving CD-ROM Drive Problems
Solving CD-ROM Drive Problems
Solving Hardware Installation Problems
Solving Hardware Installation Problems
Solving Infrared Connection Problems
Solving Infrared Connection Problems
Solving Keyboard/Numeric Keypad Problems
Solving Keyboard/Numeric Keypad Problems
Solving Pointing Device Problems
Solving Pointing Device Problems
error occurs during operation
Solving Memory Problems
Solving Memory Problems
the computer, or is defective
Solving PC Card Problems
Solving PC Card Problems
Table 2-25 Continued
Problem
Solutions
Probable Cause
Solving Power Problems
Solving Power Problems
Solving Screen Problems
Solving Printer Problems
Solving Printer Problems
Solving Screen Problems
Solving Software Application Problems
Solving Software Application Problems
Docking Problems and Solutions
Solving Convenience Base Problems
Display Problems and Solutions
Undocking Problems and Solutions
Keyboard Problems and Solutions
External Device Installation Problems and Solutions
Mouse Problems and Solutions
Solving Network Problems
Solving Ethernet Network Problems
connector on the Ethernet
connected to the network
Chapter
Illustrated Parts
Illustrated Parts
3.1 System Unit
Figure 3-1. System Unit
System Unit
CPU cover Latin American Spanish
258626-001
Figure 3-2. System Unit continued
Illustrated Parts
3.2 Mass Storage Devices
Figure 3-3. Mass Storage Devices
Mass Storage Devices
3.3 Cables and Power Cords
Figure 3-4. Cables
Cables and Power Cords
AC Power cord Australia/New Zealand
3.4 Standard and Optional Boards
Figure 3-5. Standard and Optional Boards
Processor board, 120-MHz CPU with L2
Standard and Optional Boards
Processor board, 100-MHz CPU with L2
Processor board, 133-MHz CPU with L2
3.5 Display Assembly
Figure 3-6. Display Assembly
11.3-inch CSTN display assembly
Display Assembly
10.4-inch CSTN display assembly
11.8-inch CTFT display assembly
3.6 Options
Figure 3-7. Options
Description
Options
Spares Part Number
3.8 Miscellaneous Parts
Figure 3-8. Miscellaneous Parts
Tool kit includes connector removal tool
Miscellaneous Parts
Screw kit For 5 units. See table 3-8 for
3.8 Shipping Boxes
Miscellaneous Screw Kit Contents and Use
Shipping Boxes
Armada 4200 Family Quick Setup poster
3.9 Documentation
Armada 4100 Family Quick Setup poster
Documentation
Chapter
Illustrated Parts
4.1.1 Generating Static
Removal and Replacement Preliminaries
4.1 Electrostatic Discharge
Typical Electrostatic Voltages
4.1.3 Removing Batteries
4.1.2 Preventing Electrostatic Damage to Equipment
4-2 Removal and Replacement Preliminaries
4.1.4 Preventing Damage to Drives
4.1.5 Grounding Methods
4.1.6 Grounding Workstations
4.1.7 Grounding Equipment
4.1.8 Recommended Materials and Equipment
4.3 Serial Number
4.2 Service Considerations
4.2.2 Cables and Connectors
4.2.1 Tool Requirements
5.1 Serial Number
Removal and Replacement Procedures
Chapter
5.2 Disassembly Sequence Chart
Figure 5-2. Computer Disassembly Chart
5.3 Preparing the Computer for Disassembly
5.3.1 Disconnecting the AC Power and External Diskette Drive Bay
5.3.2 Undocking the Computer
Convenience Base
Figure 5-4. Disconnecting the Convenience Base from the Adapter
6. Grasp the MCD and the convenience base, then pull apart
Reverse the above procedure to dock the convenience base and the MCD
Removal and Replacement Procedures
Convenience Adapter Base
Figure 5-6. Undocking the Computer from the Adapter Base
Mobile CD Expansion Unit
2. Turn the computer and MCD over, top side up
Figure 5-8. Detaching the Computer from the MCD
4. Close the expansion slot cover on the bottom of the computer
Reverse the above procedures to attach the computer to the MCD
Removal and Replacement Procedures
Figure 5-9. Closing the Expansion Slot Cover
5.3.3 Battery Packs
Figure 5-11. Inserting a Battery Pack into the Handle
Removal and Replacement Procedures
5.3.4 DualBay Battery Pack and Devices
To install the DualBay device, complete the following steps
5.3.4 Pointing Devices
Figure 5-14. Removing the Pointing Device Touchpad
To install the pointing device, complete the following steps
5.3.5 Hard Drive
Figure 5-16. Removing the Hard Drive
5.3.6 PC Card
5.4 External Computer Components
5.4.1 Computer Logo
5.4.2 Computer Feet
5.4.3 Handle
4. Tighten the thumbscrews on the handle by turning them clockwise
To remove the handle from the computer, follow these steps
4. Lift the handle and remove
Removal and Replacement Procedures
Figure 5-23. Removing the Handle
„ Lithium real time clock battery
5.5 CPU Base Assembly
„ Memory cover „ Memory boards „ CPU base „ Processor board
5.5.1 Memory Cover
Figure 5-24. Removing the Memory Cover
5.5.2 Memory Boards
Figure 5-25. Removing the Memory Board
3. Pull the memory board out of the slot
5.5.3 Lithium Real Time Clock Battery
5.5.4 CPU Base Cover
Figure 5-28. Removing the Four Screws from the CPU Base
5-32 Removal and Replacement Procedures
8. Lift up the base cover slightly 2 to clear the frame
10. Lift the base cover 2 from the magnesium frame
5.5.5 Processor Shield and Board
Figure 5-31. Removing the Processor Board
5.5.6 CPU Cover and Keyboard Assembly
Figure 5-32 Removing the Screws from the Bottom of the CPU
5-36 Removal and Replacement Procedures
Figure 5-33. Removing the Screws Near the Memory Compartment Opening
Figure 5-34. Removing the CPU Cover and Keyboard Assembly
2. Screw 2 must be tightened next to firm up the keyboard location
5.6 Display Assembly
Figure 5-39. Disconnecting the Ground Cable from the Magnesium Frame
5-40 Removal and Replacement Procedures
CAUTION Do not pull on the flat cable as it is easily damaged
8. Remove the four clutch screws at the back of the display assembly
To install the display assembly, complete the following procedures
5.7 Clutch Assembly Components
5.7.1 Clutch Cover
Reverse the procedure to install the clutch cover
5.7.2 Clutches
Figure 5-44. Removing the Clutches
5.8 System Board Components
5.8.1 System Board
Figure 5-45. Removing the Expansion Connector Nuts
Removal and Replacement Procedures
5-48 Removal and Replacement Procedures
Figure 5-46. Removing the Screws from the System Board
Figure 5-47. Removing the Screwlocks from the System Board
To replace the system board, complete the following procedures
5.8.2 Ensuring ESD Protection
5.8.3 Heatsink and Video Chip Heatpipe
14. Remove the screw that secures the heatsink to the system board
To install the heatsink, reverse the procedures
15. Slide the heatsink out and away from the system board
To install the video chip heatpipe
5.9 Frame Components
5.9.1 Upper PCMCIA Door
Removal and Replacement Procedures
Figure 5-51. Removing the Upper PCMCIA Door
5-56 Removal and Replacement Procedures
Figure 5-52. Replacing the Upper PCMCIA Door and Spring
5.9.2 Lower PCMCIA Door
5-58 Removal and Replacement Procedures
Removal and Replacement Procedures
Figure 5-54. Replacing the lower PCMCIA Door and Spring
5.9.3 DualBay Eject Assembly
5-60 Removal and Replacement Procedures
13. Lift the eject button 1 out of the magnesium frame
5.9.5 PCMCIA Assembly
5-62 Removal and Replacement Procedures
Removal and Replacement Procedures
Figure 5-56. Removing the PCMCIA Retaining Screws
To reinstall the PCMCIA assembly, reverse the procedure
Figure 5-57. Removing the PCMCIA Assembly from the System Board
5.9.6 PCMCIA Ejector Buttons
To install the PCMCIA ejector buttons, reverse the procedure
5.9.7 Display Ground Bracket
13. Unclip the display ground bracket from the magnesium frame
To install the display ground bracket, reverse the procedure
Figure 5-59. Removing the Display Ground Bracket
Specifications
Chapter
6.1 Computer
Computer
12.1-Inch CSTN, SVGA Display
6.2 Displays
12.1-Inch CTFT, SVGA Display
Metric
11.8-Inch CTFT, SVGA Display
11.3-Inch CSTN, SVGA Display
Metric
10.4-Inch CSTN, SVGA Display
Metric
3-GB
Hard Drives
Standard Model Configurations
4-GB
1.4 GB
Standard Model Configurations
Table 6-7 Continued
1.6-GB
630-MB
Standard Model Configurations
Table 6-7 Continued
810-MB
6.4 Diskette Drive
6.5 CD-ROM Drives
20X Max CD-ROM Drive
8 X CD-ROM Drive Table
4X CD-ROM Drive
Lithium Ion Modular Battery Pack
6.6 Battery Packs
Lithium Ion Handle Battery Pack
6.7 Mobile CD Expansion Unit
MCD Expansion Unit
6.8 External Power Supplies
Automobile Adapter
AC Adapter
External Battery Charger
Hardware IRQ
6.9 System Interrupts
System Function
6.10 System DMA
NOTE PC Card controller can use DMA 1, 2, or
System Function Shipping Configuration
6.11 System I/O Address
I/O Address Hex
Page
6.12 System Memory Map
Table A-1 External Keyboard
Connector Pin Assignments
Appendix A
Table A-2 PS/2-Compatible Mouse
External Monitor
Table A-4
Table A-6
Ethernet RJ-45
Serial
Table A-7 Parallel
Table A-8
External Diskette Negative Drive Detect
Table A-9 Expansion Connector
Audio Signal from CD Drive - Left Channel
Table A-9 Continued
Table A-11
Table A-10 Speaker Connector
Inside
General Requirements
Power Cord Set Requirements
3-Conductor Power Cord Set
Appendix B
3-Conductor Power Cord Set Requirements - By Country
Country-Specific Requirements
Index
Page
Page
recognizing devices, 2-7 running Computer Setup 2-7
software applications, 2-30 solving audio problems 2-17
solving minor problems without diagnostics
utilities, 2-7, 0-1, 6-1 Computer Checkup TEST 2-8