Compaq Computer Corporation
Maintenance and Service Guide
Compaq Armada 4100 and 4200 Families of Personal Computers
Product Description
Contents
Chapter
Illustrated Parts
Removal and Replacement Preliminaries
Chapter
Chapter
Chapter Specifications
Chapter Removal and Replacement Procedures
5.3.4 DualBay Battery Pack and Devices
5.5.3 Lithium Real Time Clock Battery
Appendix B
Appendix A
Battery Packs
External Power Supplies
Preface
Symbols
Technician Notes
Preface
CDRH Regulations
Laser Safety
Quick Setup Reference Guide Introducing Microsoft Windows
Locating Additional Information
Compaq Service Quick Reference Guide
Compaq Service Advisories and Bulletins Compaq QuickFind
Chapter
1.1 Computer Features and Models
Product Description
4200 Family of Personal Computers
1.2 Models
Compaq Armada 4100 Family of Personal Computers
1.3 Standard Features
1-4 Product Description
1.3.1 Software Fulfillment
1.3.2 Security Features
1.3.3 Power Management
1.4.1 System Memory Options
1.4 Options
1.4.3 Secondary Cache
1.4.2 Display Options
1.4.4 Mobile CD Expansion Unit
1.4.5 Convenience Base
1.4.10 External Battery Charger
1.4.9 Lithium Ion Battery Pack
1.4.7 AC Adapter
1.4.8 Automobile Adapter
1.4.14 Trackball Pointing Device
1.4.13 Compaq Mouse
P50 Color P70 Color P110 Color P1610 Color TFT500 Flat Panel
The computer supports a PS/2 mouse or other external pointing device
1.5.1 Front and Left Side Components
1.5 External Computer Components
1 Pointing device 2 DualBay module 3 Speaker 4 DualBay eject button
1.5.2 Front and Right Side Components
5 AC power connector 6 User programmable keys
Figure 1-4. Rear Components
1.5.3 Rear Components
5 Hard drive compartment
1.5.4 Bottom Components
1 DualBay 2 Pointing device 3 Memory compartment 4 Expansion slot
1 Power/Suspend 2 Battery charge 3 Caps Lock 4 Scroll Lock 5 Num Lock
1.5.5 Status Panel Lights
1 Stereo speakers 2 CD-ROM drive
1.6 Mobile CD Expansion Unit Components
4 Convenience Base expansion connector 5 Computer expansion connector
1 Battery bay 2 MIDI/game device 3 AC adapter connector
6 Unlocking lever 7 Expansion posts
Figure 1-8. Right and Rear Components
1.7 Convenience Base Connectors
1.8.2 System Board
1.8 Design Overview - Computer
1.8.1 System Unit
1.8.4 Processor
1.8.3 Processor Board
1.8.5 System Memory
1.8.6 Cache
1.8.7 Local Bus Video
Chapter
Troubleshooting
2.1 Preliminary Steps
2.2 Clearing the Power-On and Setup Passwords
2.4 POST Error Messages
2.3 Power-On Self Test POST
Description
Warning Messages
Message
Fatal Error Beep Codes
Fatal Error Messages
page registers starting at location 80 Hex failed
bit 4 Refresh Detect failed to toggle within an
2.5 Compaq Utilities
2.5.1 Running Computer Setup
2-8 Troubleshooting
2.5.2 Running Computer Checkup TEST
Computer Checkup
2.5.3 View System Information INSPECT
Computer Checkup TEST Error Codes
Processor Test Error Codes
2.6 Diagnostic Error Codes
Parallel Printer Test Error Codes
Memory Test Error Codes
Keyboard Test Error Codes
Hard drive conditional format test failed
2.Check and/or replace the diskette power and signal
Diskette Drive Test
The following steps apply to error codes
Video Test Error Codes
The following apply to error codes 501-xx through
ECG/VGC monochrome graphics mode test
The following applies to error codes 2458-xx through
320 × 200 graphics 256 color mode test
CD-ROM Test Error Codes
Pointing Device Interface Test Error Codes
Error
Error
2.7.1 Solving Minor Problems
2.7 Troubleshooting Without Diagnostics
Solving Audio Problems
Solving Audio Problems
Solving Battery and Battery Gauge Problems
Solving Battery and Battery Gauge Problems
Recharge the battery pack
Battery charge does not last
Recharge the battery. Discharge the battery
Set a power management level in Computer
Solving Diskette and Diskette Drive Problems
Solving Diskette and Diskette Drive Problems
Solving CD-ROM Drive Problems
Solving Hard Drive Problems
Solving Hard Drive Problems
Solving CD-ROM Drive Problems
Solving Infrared Connection Problems
Solving Hardware Installation Problems
Solving Hardware Installation Problems
Solving Infrared Connection Problems
Solving Pointing Device Problems
Solving Keyboard/Numeric Keypad Problems
Solving Keyboard/Numeric Keypad Problems
Solving Pointing Device Problems
Solving Memory Problems
Solving Memory Problems
error occurs during operation
the computer, or is defective
Solving PC Card Problems
Solving PC Card Problems
Solutions
Problem
Table 2-25 Continued
Probable Cause
Solving Power Problems
Solving Power Problems
Solving Printer Problems
Solving Printer Problems
Solving Screen Problems
Solving Screen Problems
Solving Software Application Problems
Solving Software Application Problems
Display Problems and Solutions
Solving Convenience Base Problems
Docking Problems and Solutions
Undocking Problems and Solutions
Mouse Problems and Solutions
External Device Installation Problems and Solutions
Keyboard Problems and Solutions
Solving Ethernet Network Problems
Solving Network Problems
connected to the network
connector on the Ethernet
Illustrated Parts
Illustrated Parts
Chapter
Figure 3-1. System Unit
3.1 System Unit
CPU cover Latin American Spanish
System Unit
258626-001
Illustrated Parts
Figure 3-2. System Unit continued
Figure 3-3. Mass Storage Devices
3.2 Mass Storage Devices
Mass Storage Devices
Figure 3-4. Cables
3.3 Cables and Power Cords
AC Power cord Australia/New Zealand
Cables and Power Cords
Figure 3-5. Standard and Optional Boards
3.4 Standard and Optional Boards
Processor board, 100-MHz CPU with L2
Standard and Optional Boards
Processor board, 120-MHz CPU with L2
Processor board, 133-MHz CPU with L2
Figure 3-6. Display Assembly
3.5 Display Assembly
10.4-inch CSTN display assembly
Display Assembly
11.3-inch CSTN display assembly
11.8-inch CTFT display assembly
Figure 3-7. Options
3.6 Options
Spares Part Number
Options
Description
Figure 3-8. Miscellaneous Parts
3.8 Miscellaneous Parts
Screw kit For 5 units. See table 3-8 for
Miscellaneous Parts
Tool kit includes connector removal tool
Shipping Boxes
Miscellaneous Screw Kit Contents and Use
3.8 Shipping Boxes
Armada 4100 Family Quick Setup poster
3.9 Documentation
Armada 4200 Family Quick Setup poster
Documentation
Illustrated Parts
Chapter
4.1 Electrostatic Discharge
Removal and Replacement Preliminaries
4.1.1 Generating Static
Typical Electrostatic Voltages
4-2 Removal and Replacement Preliminaries
4.1.2 Preventing Electrostatic Damage to Equipment
4.1.3 Removing Batteries
4.1.5 Grounding Methods
4.1.4 Preventing Damage to Drives
4.1.7 Grounding Equipment
4.1.6 Grounding Workstations
4.1.8 Recommended Materials and Equipment
4.2.2 Cables and Connectors
4.2 Service Considerations
4.3 Serial Number
4.2.1 Tool Requirements
Chapter
Removal and Replacement Procedures
5.1 Serial Number
Figure 5-2. Computer Disassembly Chart
5.2 Disassembly Sequence Chart
5.3 Preparing the Computer for Disassembly
5.3.1 Disconnecting the AC Power and External Diskette Drive Bay
Convenience Base
5.3.2 Undocking the Computer
6. Grasp the MCD and the convenience base, then pull apart
Figure 5-4. Disconnecting the Convenience Base from the Adapter
Removal and Replacement Procedures
Reverse the above procedure to dock the convenience base and the MCD
Figure 5-6. Undocking the Computer from the Adapter Base
Convenience Adapter Base
Mobile CD Expansion Unit
Figure 5-8. Detaching the Computer from the MCD
2. Turn the computer and MCD over, top side up
Removal and Replacement Procedures
Reverse the above procedures to attach the computer to the MCD
4. Close the expansion slot cover on the bottom of the computer
Figure 5-9. Closing the Expansion Slot Cover
5.3.3 Battery Packs
Removal and Replacement Procedures
Figure 5-11. Inserting a Battery Pack into the Handle
5.3.4 DualBay Battery Pack and Devices
To install the DualBay device, complete the following steps
Figure 5-14. Removing the Pointing Device Touchpad
5.3.4 Pointing Devices
To install the pointing device, complete the following steps
Figure 5-16. Removing the Hard Drive
5.3.5 Hard Drive
5.3.6 PC Card
5.4.1 Computer Logo
5.4 External Computer Components
5.4.2 Computer Feet
5.4.3 Handle
4. Tighten the thumbscrews on the handle by turning them clockwise
To remove the handle from the computer, follow these steps
Figure 5-23. Removing the Handle
Removal and Replacement Procedures
4. Lift the handle and remove
„ Memory cover „ Memory boards „ CPU base „ Processor board
5.5 CPU Base Assembly
„ Lithium real time clock battery
Figure 5-24. Removing the Memory Cover
5.5.1 Memory Cover
Figure 5-25. Removing the Memory Board
5.5.2 Memory Boards
3. Pull the memory board out of the slot
5.5.3 Lithium Real Time Clock Battery
Figure 5-28. Removing the Four Screws from the CPU Base
5.5.4 CPU Base Cover
8. Lift up the base cover slightly 2 to clear the frame
5-32 Removal and Replacement Procedures
10. Lift the base cover 2 from the magnesium frame
Figure 5-31. Removing the Processor Board
5.5.5 Processor Shield and Board
Figure 5-32 Removing the Screws from the Bottom of the CPU
5.5.6 CPU Cover and Keyboard Assembly
Figure 5-33. Removing the Screws Near the Memory Compartment Opening
5-36 Removal and Replacement Procedures
Figure 5-34. Removing the CPU Cover and Keyboard Assembly
2. Screw 2 must be tightened next to firm up the keyboard location
Figure 5-39. Disconnecting the Ground Cable from the Magnesium Frame
5.6 Display Assembly
CAUTION Do not pull on the flat cable as it is easily damaged
5-40 Removal and Replacement Procedures
8. Remove the four clutch screws at the back of the display assembly
To install the display assembly, complete the following procedures
5.7.1 Clutch Cover
5.7 Clutch Assembly Components
Reverse the procedure to install the clutch cover
Figure 5-44. Removing the Clutches
5.7.2 Clutches
5.8.1 System Board
5.8 System Board Components
Removal and Replacement Procedures
Figure 5-45. Removing the Expansion Connector Nuts
Figure 5-46. Removing the Screws from the System Board
5-48 Removal and Replacement Procedures
Figure 5-47. Removing the Screwlocks from the System Board
To replace the system board, complete the following procedures
5.8.3 Heatsink and Video Chip Heatpipe
5.8.2 Ensuring ESD Protection
15. Slide the heatsink out and away from the system board
To install the heatsink, reverse the procedures
14. Remove the screw that secures the heatsink to the system board
To install the video chip heatpipe
5.9.1 Upper PCMCIA Door
5.9 Frame Components
Figure 5-51. Removing the Upper PCMCIA Door
Removal and Replacement Procedures
Figure 5-52. Replacing the Upper PCMCIA Door and Spring
5-56 Removal and Replacement Procedures
5.9.2 Lower PCMCIA Door
5-58 Removal and Replacement Procedures
Figure 5-54. Replacing the lower PCMCIA Door and Spring
Removal and Replacement Procedures
5-60 Removal and Replacement Procedures
5.9.3 DualBay Eject Assembly
13. Lift the eject button 1 out of the magnesium frame
5-62 Removal and Replacement Procedures
5.9.5 PCMCIA Assembly
Figure 5-56. Removing the PCMCIA Retaining Screws
Removal and Replacement Procedures
Figure 5-57. Removing the PCMCIA Assembly from the System Board
To reinstall the PCMCIA assembly, reverse the procedure
5.9.6 PCMCIA Ejector Buttons
To install the PCMCIA ejector buttons, reverse the procedure
5.9.7 Display Ground Bracket
Figure 5-59. Removing the Display Ground Bracket
To install the display ground bracket, reverse the procedure
13. Unclip the display ground bracket from the magnesium frame
Chapter
Specifications
Computer
6.1 Computer
12.1-Inch CTFT, SVGA Display
6.2 Displays
12.1-Inch CSTN, SVGA Display
11.3-Inch CSTN, SVGA Display
11.8-Inch CTFT, SVGA Display
Metric
Metric
Metric
10.4-Inch CSTN, SVGA Display
Standard Model Configurations
Hard Drives
3-GB
4-GB
Table 6-7 Continued
Standard Model Configurations
1.4 GB
1.6-GB
Table 6-7 Continued
Standard Model Configurations
630-MB
810-MB
6.4 Diskette Drive
20X Max CD-ROM Drive
6.5 CD-ROM Drives
8 X CD-ROM Drive Table
4X CD-ROM Drive
Lithium Ion Handle Battery Pack
6.6 Battery Packs
Lithium Ion Modular Battery Pack
MCD Expansion Unit
6.7 Mobile CD Expansion Unit
Automobile Adapter
6.8 External Power Supplies
AC Adapter
External Battery Charger
System Function
6.9 System Interrupts
Hardware IRQ
NOTE PC Card controller can use DMA 1, 2, or
6.10 System DMA
I/O Address Hex
6.11 System I/O Address
System Function Shipping Configuration
Page
6.12 System Memory Map
Appendix A
Connector Pin Assignments
Table A-1 External Keyboard
Table A-2 PS/2-Compatible Mouse
Table A-6
Table A-4
External Monitor
Ethernet RJ-45
Table A-8
Table A-7 Parallel
Serial
External Diskette Negative Drive Detect
Audio Signal from CD Drive - Left Channel
Table A-9 Expansion Connector
Table A-9 Continued
Inside
Table A-10 Speaker Connector
Table A-11
3-Conductor Power Cord Set
Power Cord Set Requirements
General Requirements
Appendix B
Country-Specific Requirements
3-Conductor Power Cord Set Requirements - By Country
Index
Page
Page
solving minor problems without diagnostics
software applications, 2-30 solving audio problems 2-17
recognizing devices, 2-7 running Computer Setup 2-7
utilities, 2-7, 0-1, 6-1 Computer Checkup TEST 2-8