Troubleshooting
Solving copy quality problems
The following solutions will help solve copy problems. For additional information, see Copy tips.
Symptom | Solution |
Unwanted background is visible. | Adjust the Background Removal setting under Copy Æ Options Æ Advanced |
| Imaging. Touch the right arrow to remove more background. |
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Unwanted patterns (Moire) | Change the content mode to Printed Image under Copy Æ Options Æ Content. |
appear when a document is |
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copied using Photograph mode. |
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Vertical or horizontal lines are | Clean the ADF scanner glass and backing material. See Cleaning the scanner glass |
noticed on copied pages. | and backing material on page 80. |
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Black text is too light or | • Adjust the Darkness setting under the Copy menu. Touch the right arrow to |
disappearing. | increase the darkness setting. |
| • Change the content mode to Text under Copy Æ Options Æ Content. |
| • Adjust the Background Removal setting under Copy Æ Options Æ Advanced |
| Imaging. Touch the left arrow to remove less background. |
| • Adjust the Contrast setting under Copy Æ Options Æ Advanced Imaging. Touch |
| the right arrow to add more contrast. |
| • Adjust the Shadow Detail setting under Copy Æ Options Æ Advanced Imaging. |
| Touch the left arrow to decrease shadow detail. |
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The copy looks washed out or | • Adjust the Background Removal setting under Copy Æ Options Æ Advanced |
overexposed. | Imaging. Touch the left arrow to remove less background. |
| • Adjust the Shadow Detail setting under Copy Æ Options Æ Advanced Imaging. |
| Touch the left arrow to remove more shadow detail. |
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Solving scan quality problems
The following solutions will help solve scan problems. For additional information, see Scanning tips.
Symptom | Solution |
The file size is too big when I | • Touch Options, then under Resolution, decrease the output resolution. |
scan a document to the network. | • Touch Options, then under Content, change the Color option to black and white. |
| • Touch Options, then under Content, change the setting to Text. |
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Text characters do not look sharp | • Touch Options, then under Resolution, increase the output resolution. |
when I scan a document to the | • Touch Options, then under Content, change the setting to Text. |
network. |
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Black text is too light or | • Adjust the Darkness setting. Touch the right arrow to increase the darkness setting. |
disappearing. | • Change the content mode to Text. |
| • Adjust the Background Removal setting under Advanced Imaging. Touch the left |
| arrow to remove less background. |
| • Adjust the Contrast setting under Advanced Imaging. Touch the right arrow to add |
| more contrast. |
| • Adjust the Shadow Detail setting under Advanced Imaging. Touch the left arrow to |
| decrease shadow detail. |
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Unwanted background is visible. | Adjust the Background Removal setting under Advanced Imaging. Touch the right |
| arrow to remove more background. |
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Solving copy quality problems
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