Understanding printer jam messages | Lexmark C77x specification

Clearing jams

CAUTION: Certain floor-mounted configurations require additional furniture for stability. More information is available on our Lexmark Web site at www.lexmark.com/multifunctionprinters.

Understanding printer jam messages

The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams.

For more information on clearing printer paper jams, refer to the printer User’s Guide located on the printer publications CD.

CAUTION: The inside of the printer may be hot. Allow the printer to cool before touching any internal components.

Message	Check Areas	What to do
200.yy Paper Jam	B, T1	Follow the instructions in the printer User’s Guide for clearing Area E
(tray 1 and left access		Duplex mechanism, and Area T1 Standard tray (Tray 1).
(tray 1 and left access
door beside tray 1)		If the jam message persists, paper may be caught in the image
		transfer unit.

201.yy Paper Jam	D, K, L	Follow the instructions in the printer User’s Guide for clearing Area D
(fuser area)		Front access door, Area K Lower right access door (fuser area),
(fuser area)		and Area L Upper right access door (redrive area).
		and Area L Upper right access door (redrive area).
		If the jam message persists, paper may be caught in the fuser.

202.yy Paper Jam	K, L	Follow the instructions in the printer User’s Guide for clearing Area K
(fuser area)		Lower right access door (fuser area) and Area L Upper right
(fuser area)		access door (redrive area).
		access door (redrive area).
		If the jam message persists, paper may be caught in the fuser.

230.yy Paper Jam	E, J	Follow the instructions in the printer User’s Guide for clearing Area E
(duplex area)		Duplex mechanism and Area J Duplex tray.
(duplex area)

24<x>.yy Paper Jam	B,C, T<x>	Follow the instructions in the printer User’s Guide for clearing Area E
(trays 1–4)		Duplex mechanism, Area C Paper input options: 500-sheet drawer
(trays 1–4)		or 2000-sheet drawer and Area T<x> Paper input options: 500-

		sheet trays or 2000-sheet tray.

250 Paper Jam	A,D	Follow the instructions in the printer User’s Guide for clearing Area A
(multipurpose feeder)		Multipurpose feeder and Area C Paper input options: 500-sheet
(multipurpose feeder)		drawer or 2000-sheet drawer.
		drawer or 2000-sheet drawer.

27<x>.yy Paper Jam	M	Follow the instructions in the printer User’s Guide for Clearing
(mailbox and output		mailbox, finisher, or output expander jams (Area M).
(mailbox and output
expander)

Understanding printer jam messages

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Lexmark C77x manual Understanding printer jam messages, Message Check Areas What to do

Contents

MFP Option United States Government Rights Static sensitivity notice Contents Contents Understanding paper and specialty media guidelines Index 111 Understanding the MFP control panel Learning about the MFPBasic functions of the scanner Automatic document feeder and flatbed Learning about the MFP Callout Control panel item FunctionStatus Indicates With fax functions Callout number Button Function Home screen and Home screen buttonsCopy Fax Mail Button Button name Function FTP Cancel JobsArrow buttons, see Information on touch-screen buttons Using the LCD touch-screen buttons Sample screen one Information on touch-screen buttonsButton Button name Function or description Back ScanSubmit Scan Submit Flatbed Down arrow Sample screen two Continue See Cancel Jobs onCancel Job Other touch-screen buttons Screen buttons on page 11 for more information Done Feature Feature name Description Features Manage Shortcuts Paper Menu Reports Network/Ports SettingsMenus Help Copying Quick copyMultiple page copying Using the flatbed Understanding the copy screens and optionsCopying Understanding the copy screens and options Copying photographs Copying from one size to anotherMaking transparencies Copying to letterhead Touch Scan Next or Done Making copies using media from a selected trayCopying mixed-sized media Touch Photograph Setting the duplex option Adjusting copy qualityReducing and enlarging copies Touch Separator Sheets Setting collation optionsSetting paper saving options Placing separator sheets between copies Touch Date/Time Stamp Placing the date and time at the top of eachPlacing an overlay message on each Creating a custom job job build While the document is in the ADF Canceling a copy jobWhile copying pages using the flatbed Copy tips Touch E-mail It Using a shortcut numberMail Entering an e-mail address Mail Using the address bookMailing to a profile Adding e-mail subject and message information Creating an e-mail shortcut Click E-mail Destination SetupChanging the output file type Mailing color documents From the MFP Canceling an e-mailCreating an e-mail profile Understanding e-mail options Understanding e-mail options Address book setup Mail server setup Sending a fax Faxing Using fax destination shortcuts Sending faxes from a computerFaxing Creating shortcuts Click Fax Shortcut Setup Understanding fax options Sending a fax at a later time Changing the fax resolutionAdjusting the Darkness setting Touch Advanced Options Touch Delayed Send Cancel an outgoing fax Viewing a fax logFax tips Entering the FTP address FTP FTP options Click FTP Shortcut Setup FTP options FTP tips Scanning to a PC or USB flash memory device Create a scan to PC profileClick Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory device Understanding scan to PC options Touch Scan to USB drive Solving scan quality problemsScanning to a USB flash memory device Scanning tips Printing from a USB flash memory device Printing Printing Canceling a print job Canceling a job from the MFP control panel Canceling a job from a computer running WindowsCanceling a job from a Macintosh computer Printing a directory list Printing the menu settingsPrinting a network setup Printing a font sample list Printing a confidential job Printing confidential and held jobs Entering a personal identification number PIN Printing and deleting held jobs Printing Printing on specialty media Loading 500-sheet trays Loading standard trays and optional trays Printing Loading the 2000-sheet tray Printing Loading the multipurpose feeder Linking trays Print media sizes Print media types Print media weights Understanding paper and specialty media 8 guidelinesSupported print media Understanding paper and specialty media guidelines Dimensions Optional Finisher Standard Offset Staple PaperGlossy papers Transparencies2 MaximumGrain long2,3 Grain short2,3 Paper characteristics Selecting print mediaPaper Grain direction Fiber contentTransparencies Unacceptable paper Envelopes Card stock Labels Storing print media Avoiding jamsAutomatic document feeder Printer Accessing the printer system board Installing and removing options Installing and removing options Installing a memory card Installing a firmware card Installing the interface card Replacing the access cover plate Storing supplies Maintaining the MFPPage Cleaning the scanner glass and backing material Recycling Lexmark productsMaintaining the MFP Cleaning the automatic document feeder Touch Exit Configuration Menu Scanner registrationTouch Automatic Scanner Registration Removing the scanner top Moving the MFP Moving the MFP within the officePreparing the MFP for shipment Clearing jams Identifying jamsCopy Fax Mail Clearing jams Printer access doors and trays Message Check Areas What to do Understanding printer jam messages 290, 291, 292, and 294 Scanner Jams Clearing scanner jams Touch Settings Touch General Settings Administrative supportAdjusting control panel brightness Restoring factory default settings Adjusting screen timeout Adjusting Power SaverAdministrative support Configuring the MFP Setting Password Protect for the menusRestricting Function Access Disabling the Driver to Fax menu item Preventing access to the menus from the control panelLocking the MFP using the Device Lockout PIN Unlocking the MFP using the Device Lockout PIN Select Always On for Held Fax Mode Setting a password before printing received faxesSetting security using the Embedded Web Server EWS Setting the Advanced Password Disabling SNMPv1 and SNMPv2 Using the secure EWS Click TCP/IP Port Access Supporting IPSec Internet Protocol SecurityDisabling ports and protocols Click Confidential Print Setup Using 802.1x authenticationConfidential Print Setup Click 802.1x Authentication Encrypting the hard disk Touch Exit Config Menu to exit Hard disk wiping Using the Restricted Server List function Locating the port name and IP address TroubleshootingUnderstanding MFP messages Online technical support Checking an unresponsive MFP Symptom Solution Solving copy quality problemsSolving scan quality problems Troubleshooting See Ordering an ADF pick roller for more information Solving fax problemsSolving paper feed problems Symptom Cause Solution Avis de conformité aux normes de l’industrie du Canada Conventions Electronic emission noticesPart Industry Canada compliance statement 103 European Community EC directives conformity Malti Radio interference notice Bsmi EMC notice R31306 Part South Africa telecommunications notice Other telecommunications notices Mailing address Using this product in GermanyUsing this product in Switzerland Noise emission levels Meter average sound pressure, dBA Power regulation notice Part Name Hazardous Substances or Elements China RoHS Index Index 113 114