Troubleshooting
Solving fax problems
The following solutions will help solve fax quality problems or solve fax problems. For additional information, see Fax tips.
Symptom | Solution |
The fax document takes a long | Touch Options, then under Content, change the setting to Text, and then set the |
time to transmit. | resolution to Standard. |
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The images on the fax I sent are | Touch Options, then under Content, change the setting to Text/Photo or Photo. |
not clear. | Increase the output resolution. |
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| Note: This will increase the amount of time required for the scan and will increase the |
| quality of the fax output. |
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Caller ID is not shown | If your region supports caller ID, you may have to change the default setting. There |
| are two settings available, FSK (pattern 1) and DTMF (pattern 2). Contact your |
| telecommunications company to determine which pattern or switch setting to use. |
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Solving paper feed problems
Symptom | Cause | Solution | |
The Paper Jam | You have not pressed Continue | Clear the entire paper path, and then press Continue. | |
message remains after | or have not cleared the entire | See Clearing jams for more information. | |
you remove the jammed | paper path. | ||
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paper. |
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Original documents | The guides are not adjusted | Adjust the guides toward the media until they lightly rest | |
misfeed in the ADF. | properly. | against the edge of the media. | |
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| The pick pad may be worn. | Replace the pick pad. | |
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| See Ordering an ADF pick roller for more information. | |
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Multiple pages feed into | The pick pad may be worn. | Replace the pick pad. | |
the ADF. |
| See Ordering an ADF pick pad for more information. | |
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| The pick roller may be worn. | Replace the pick roller. | |
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| See Ordering an ADF pick roller for more information. | |
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Paper sticks to the | The ADF glass has become | • Open the ADF document cover. | |
scanner glass. | contaminated with ink, toner | • Dampen a clean, | |
| particles, or paper coatings. | isopropyl alcohol (95%). | |
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| • Wipe the feed roller by moving the cloth or swab from | |
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| side to side. | |
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| Rotate the roller forward with your finger, and repeat the | |
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| last step until the entire roller is cleaned. | |
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Solving fax problems
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