12 Troubleshooting Guide

12.1Requirements Before Contacting Samsung Customer Service Center

12.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

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Power off both the PC and product.

Disconnect all the cables from the product.

Power on the product.

If "No Cable Connected" is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

12.1.2 Checking the Resolution and Frequency

"Not Optimum Mode" will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Samsung DE55C, DE40C, DE46C user manual Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency
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DE55C, DE46C, DE40C specifications

The Samsung DE46C, DE55C, and DE40C are part of the company's digital signage display lineup, designed for commercial use in various environments including retail, corporate, and public spaces. These screens combine high-quality visual performance with innovative technologies, making them ideal for engaging audiences.

The DE46C and DE55C models feature Full HD resolution, providing crisp and clear images with vibrant colors that enhance visual communication. In contrast, the DE40C offers a slightly smaller screen size, while still maintaining superior display quality. All three models utilize Samsung's advanced LED backlighting technology, ensuring brighter displays and improved energy efficiency.

One of the standout features of these displays is their slim design, allowing for seamless integration into any space without overwhelming the environment. The ultra-narrow bezels provide a near-seamless viewing experience when multiple displays are used together, ideal for creating large video walls. This feature is particularly useful in retail settings where captivating visuals are essential for attracting customers.

The DE46C, DE55C, and DE40C are equipped with Samsung’s System on Chip (SoC) technology, which allows for easy content management and playback without the need for additional hardware. This feature simplifies installation and reduces clutter, essential for commercial applications. The SoC technology also supports various media formats and allows for dynamic content updating, making it simple to tailor messages to specific audiences.

These displays come with various connectivity options, including HDMI, DisplayPort, and USB, enabling easy integration with existing systems and devices. Additionally, they support various control options and can be remotely managed, providing flexibility and convenience for users.

Durability is another key characteristic of the DE series, with each model designed for 16/7 operation. This makes them suitable for continuous use in demanding environments without risking overheating or premature failure.

Overall, the Samsung DE46C, DE55C, and DE40C provide cutting-edge display technology combined with robust features to meet the needs of various commercial applications. Whether it’s for capturing attention in a retail store, delivering information in corporate environments, or enhancing engagement in public spaces, these displays are an optimal choice for any organization looking to elevate their visual communication strategy.
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