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Samsung DE40C, DE55C, DE46C user manual Troubleshooting Guide

Models: DE55C DE46C DE40C

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Table Of Contents

TROUBLESHOOTING GUIDE

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MagicInfo Lite Player

Network Schedule

Local Schedule

Internal AutoPlay

USB AutoPlay

Local Schedule Manager

Registering a Local Schedule

Modifying a Local Schedule

Deleting a Local Schedule

Running a Local Schedule

Stopping a Local Schedule

Viewing the details of a Local Schedule Copying a Local Schedule (Local Schedule)

Content Manager

Copying content

Deleting content

Settings

Content Default Duration

Content Ratio

Image Effect

Default Content

Screen Layout

Delete All Content

Safety Remove USB

When Content is Running

Viewing the details of the content that is running Changing the settings for the content that is running

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Checking the Resolution and Frequency

Check the followings.

Q & A

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Samsung DE40C, DE55C, DE46C user manual Troubleshooting Guide

Contents

DE40C DE46C DE55C Table Of Contents Connecting and Using 56 a Source Device Using MDC Screen Adjustment Sound Adjustment Network PIP Support Allshare Play Troubleshooting Guide Specifications Before Using the Product CopyrightCleaning StorageSafety Precautions SymbolsElectricity and Safety Installation Before Using the Product Operation Sparks can cause an explosion or fire 100 Before Using the Product Before Using the Product Checking the Contents PreparationsRemoving the Packaging for DE55C models only 123Checking the Components ComponentsItems sold separately RS232COUT Adapter RS232CIN Adapter Panel Key PartsControl Panel Buttons DescriptionEnter Contents Home mode Control menuReverse Side Port DescriptionAssembling the Holder-Wire stand Anti-theft LockRemote Control To place batteries in the remote control Adjusting the OSD with the Remote ControlSelect from Picture, Sound, Channel, Network, System or Remote Control Reception Range 7m ~ 10mConnection Using an IR Stereo Cable Before Installing the Product Installation Guide Tilting Angle and RotationInstallation on an Indented Wall Installation on a Perpendicular WallVentilation Dimensions Model NameInstalling the Wall Mount Kit Installing the Wall MountPreparing before installing Wall-Mount Wall Mount Kit Specifications VesaM8, L20 DE46C, DE55C 400 x 400 15.7 x Cable Connection Remote ControlPin Signal RS232C CablePin No Standard Color Signal LAN CableTX+ RX+ Connection RS232C Command Viewing control state Get control commandControlling Set control command Command type Value rangePower control Volume control Input source control HDMI1PCScreen Screen size control PIP On/Off control PIP on PIP OFFAuto adjustment control PC and BNC only Video Wall Mode Control Full NaturalSafety Lock Before Connecting Connecting and Using a Source DevicePre-connection Checkpoints Connection using the D-SUB cable analog type Connecting and Using a PCConnecting to a PC Connection using a DVI cable digital typeConnection Using an HDMI-DVI Cable Connection Using an Hdmi CableConnection Using an DP Cable Changing the Resolution on Windows XP Changing the ResolutionChanging the Resolution on Windows Vista Changing the Resolution on Windows Connecting an External Monitor Connection Using the AV Cable Connecting to a Video DeviceConnection Using the Component Cable Connection Using an Hdmi Cable Connection Using an HDMI-DVI CableUsing an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio System Connecting to an AntennaMagicInfo Connecting the network box Sold separatelyEntering MagicInfo mode To MagicInfoEnter the IP information Select a display mode Double-check the settings you have just configured Source Menu m Support Contents Home Source EnterChanging the Input source SourceConfiguring Settings for Multi Control Using MDCConfiguring settings for Multi Control MDC Program Installation/Uninstallation UninstallationConnecting to MDC What is MDC?Using MDC via RS-232C serial data communications standards Connection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable Connection Management Auto Set ID Cloning Command Retry Getting Started with MDC Using MDC Main Screen Layout Menus VolumeHome Alert Screen Adjustment CustomOptions Hdmi Black Level PC Screen AdjustmentSize Picture SizeTreble Sound AdjustmentBass BalanceL/RVideo Wall System SetupVideo Wall FormatScreen Position PIP Source PIP SizeSound Select Fan & Temperature GeneralOSD Display Safety LockSecurity Button LockTime TimerClock Set Holiday Management Screen Saver Screen Burn ProtectionPixel Shift Safety Screen Lamp ControlTool Settings ResetEdit Column OptionsInformation Edit ColumnOther Functions Resizing a WindowGroup Management Creating GroupsDeleting Groups Renaming GroupsSchedule Management Creating SchedulesSchedule Modification Deleting a ScheduleTroubleshooting Guide Issue SolutionUsing MDC Menu m Picture Picture Mode Enter Screen AdjustmentPicture Mode If the input source is PC, DVI or DisplayPortIf the input source is AV, Component, Hdmi or TV Picture ModeCalibration Backlight Menu m Picture Screen Adjustment Enter Screen AdjustmentPicture Size Picture Sizes available by Input Source Zoom/Position PC Screen AdjustmentReset Select Zoom or PositionResolution Select Auto AdjustmentMenu m Picture Auto Adjustment Enter Space / White Balance / Gamma Advanced SettingsMenu m Picture Advanced Settings Enter AV , Component Natural , DynamicBlack Tone RGB Only ModeDynamic Contrast Flesh ToneMotion Lighting Off / On GammaExpert Pattern OffMenu m Picture Picture Options Picture Mode Picture OptionsPicture Options Information Color Tone / Color Temp. / Hdmi black levelDigital Noise Filter Color ToneColor Temp Mpeg Noise FilterHdmi Black Level Reset PictureFilm Mode Calibrated ValueSound Mode Sound AdjustmentMenu m Sound Sound Mode Enter  Dialog Clarity Off / On Sound Effect Virtual Surround Off / On  EqualizerBroadcast Audio Options Speaker Settings Multi-Track Sound analog channels only  Auto Volume Off / Normal / Night Reset SoundMenu m Sound Reset Sound Enter Menu m Channel Antenna Enter ChannelAntenna Air / Cable  Air / CableClear Scrambled Channel Auto ProgramMenu m Channel Clear Scrambled Channel Enter Menu m Channel Fine Tune Enter Fine TuneCrosstalk Noise Reduction Menu m Channel Crosstalk Noise Reduction EnterConnecting to a Wired Network Network SettingNetwork Wired Network Settings Menu m Network Network Settings EnterHow to set up automatically Automatic Network SettingsManual Network Settings How to set up manuallyNetwork Connecting to a Wireless Network Wireless Network Setting Automatic Network SetupHow to set up manually Manual Network SetupEnter the Security key Security key or PIN Network Network Status Menu m Network Network Status EnterMagicInfo Lite Settings Wi-Fi Direct Soft APMenu m Network AllShare Settings Enter AllShare SettingsUsing the AllShare Play Function  ReturnDevice Name Menu m System Setup Enter SetupSystem Multi Control Time Changing the Setting for ClockClock Sleep Timer On TimerTimer Off TimerSetting Holiday Management Holiday ManagementMenu m System Menu Language Enter Menu LanguageRotate Menu Menu m System Rotate Menu EnterEnergy Saving Eco SolutionNo Signal Power Off Eco Sensor Off / OnCaption Auto Power Off Off / OnCaption Mode CaptionDigital Caption Options Button Lock Off / On Safety Lock Off / OnSecurity Menu m System Security EnterProgram Rating Lock Off / On Following categories are on topSystem PC , Hdmi , DVI , DisplayPort PIPChange PIN Component PC , Component , Hdmi , DVI , DisplayPortMenu m System Auto Protection Time Enter Auto Protection Time Off / 2 hours / 4 hours / 8 hours / 10 hours Screen Burn Protection Pixel ShiftTimer TimerImmediate Display Side Gray Ticker Off / Light / Dark Format Video WallVideo Wall Menu m System Video Wall EnterVertical HorizontalScreen Position  Source AutoSwitch Source AutoSwitch SettingsMenu m System Source AutoSwitch Settings Enter Secondary SourceGeneral 15.1 Max. Power SavingGame Mode Menu m System General EnterMenu Transparency Auto PowerBD Wise Sound Feedback Source OSD / No Signal OSD / MDC OSD Power On AdjustmentTemperature Control Lamp ScheduleAnynet+ HDMI-CEC Anynet+ HDMI-CECMenu m System Anynet+ HDMI-CEC Enter Anynet+ Menu Switching between Anynet+ DevicesAuto Turn Off No / Yes View PCTroubleshooting for Anynet+ Problem Possible SolutionDivX Video On Demand Reset SystemMenu m System Reset System Enter Menu m System DivX Video On Demand EnterSynced Power-On Reset AllPC Module Power Synced Power-OffContact Samsung Software UpdateSupport By USBSupport Contents Home Menu m Support Contents Home Channel Manager Enter Channel ManagerMenu m Support Contents Home AllShare Play Enter Using ToolsMenu m Support Contents Home MagicInfo Lite Enter MagicInfo LiteMenu m Support Contents Home Source Tools Information Menu m Support Contents Home Source Tools Edit NameEdit Name AllShare Play What is AllShare Play?Compatible devices with AllShare Play File system and formats Removing a USB device Using a USB deviceConnecting a USB device Removing a USB device from SourceConnecting to a PC over a network  Background Music On and Background Music Setting featuresUsing the Dlna features Using the Basic AllShare Play Features Sorting the file listsPlaying Selected Files Copying FilesCreating a Playlist Playlist Select Create New. The Create a new Playlist. page appearsMy List My List optionsVideos Using the Play Continuously Function Resume PlayMenu m Support Contents Home AllShare Play Videos Enter Playing a VideoPhotos Menu m Support Contents Home AllShare Play Photos EnterViewing a Photo or Slide Show Music Menu m Support Contents Home AllShare Play Music EnterPlaying Music Videos / Photos / Music Play Option menu Start Slide Show Videos Photos Music Subtitle SettingMusic Setting Stop SlideSubtitle Supported image resolutionsSupported Subtitle and AllShare Play file formats Supported music file formatsSupported Video Formats Video Decoder Audio Decoder MagicInfo Lite Read before using MagicInfo Lite PlayerFile Formats Compatible with MagicInfo Lite Player Contents MagicInfo Lite MagicInfo Lite MagicInfo Lite MagicInfo Lite Player Connecting to a serverNetwork MagicInfo Lite Settings Network ScheduleSelect MagicInfo Lite Player in the MagicInfo Lite menu MagicInfo Lite SettingsSelect Network Schedule in the MagicInfo Lite Player menu Approving a connected device from the server MagicInfo Lite Setting the current time Local Schedule Internal AutoPlay Running Internal AutoPlayUSB AutoPlay Select USB AutoPlay in the MagicInfo Lite Player menu screenRegistering a Local Schedule Local Schedule ManagerSelect Create in the Local Schedule Manager screen Create Select Duration  DurationInfo Copy Close Modifying a Local Schedule Edit Deleting a Local Schedule Running a Local Schedule Stopping a Local Schedule Viewing the details of a Local Schedule Information Copying a Local Schedule Local Schedule ReturnSelect local schedule files and press Copy Content Manager Copying contentDeleting content Content Ratio SettingsContent Default Duration Default ContentScreen Layout Delete All ContentSafety Remove USB  Landscape / PortraitWhen Content is Running Viewing the details of the content that is running PIP Off / On Changing the settings for the content that is running Background Music Off / On Testing the Product Troubleshooting GuideChecking the Resolution and Frequency Screen issue Installation issue PC modeCheck the followings Adjust Brightness and Contrast Sound issueRemote control issue Source device issue12.2 Q & a Question AnswerTroubleshooting Guide Specifications Model Name DE40C / DE46C / DE55CANT INATV/DTV, AV IN/COMPONENT PowerSaver Standard Signal Mode Table 47.712 59.790 85.500 +/+ License Appendix Contact Samsung World WideGuatemala Not a product defect Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault OthersOptimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture QualityWhat is afterimage burn-in? Prevention of Afterimage Burn-inFlight Time Terminology Dot PitchMultiple Display Control MDC Index Index