12 Troubleshooting Guide

12.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the

 

product and PC, and ensure the connection is

 

secure.

 

("2.2 Connecting and Using a PC")

 

 

Blank spaces are found at the top and bottom

Blank spaces on the screen are not caused by

of the screen when an HDMI or HDMI-DVI

the product.

cable is connected to the product and PC.

The cause of the problem is the PC or graphics

 

 

card, and can be fixed by adjusting the screen

 

size in the HDMI or DVI option of the graphics

 

card settings menu.

 

If the graphics card settings menu has no

 

option to adjust the screen size, update the

 

graphics card driver to the latest version.

 

(Please contact the graphics card or computer

 

manufacturer for details on how to adjust the

 

screen settings.)

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not

Make sure that the power cord is connected.

switch on.

("2.2 Connecting and Using a PC")

 

 

 

"No Cable Connected" is displayed on the

Check that the product is connected correctly

screen

with a cable

(refer to "Connecting to a PC").

("2.2 Connecting and Using a PC")

 

 

 

 

Check that the device connected to the

 

product is powered on.

 

 

"Not Optimum Mode" is displayed.

This message is displayed when a signal from

 

the graphics card exceeds the product's

 

maximum resolution and frequency.

 

 

 

Refer to the Standard Signal Mode Table and

 

set the maximum resolution and frequency

 

according to the product specifications.

 

 

The images on the screen look distorted.

Check the cable connection to the product

 

("2.2 Connecting and Using a PC")

 

 

12 Troubleshooting Guide 223

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Samsung DE40C, DE55C, DE46C user manual Check the followings, Installation issue PC mode, Screen issue
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DE55C, DE46C, DE40C specifications

The Samsung DE46C, DE55C, and DE40C are part of the company's digital signage display lineup, designed for commercial use in various environments including retail, corporate, and public spaces. These screens combine high-quality visual performance with innovative technologies, making them ideal for engaging audiences.

The DE46C and DE55C models feature Full HD resolution, providing crisp and clear images with vibrant colors that enhance visual communication. In contrast, the DE40C offers a slightly smaller screen size, while still maintaining superior display quality. All three models utilize Samsung's advanced LED backlighting technology, ensuring brighter displays and improved energy efficiency.

One of the standout features of these displays is their slim design, allowing for seamless integration into any space without overwhelming the environment. The ultra-narrow bezels provide a near-seamless viewing experience when multiple displays are used together, ideal for creating large video walls. This feature is particularly useful in retail settings where captivating visuals are essential for attracting customers.

The DE46C, DE55C, and DE40C are equipped with Samsung’s System on Chip (SoC) technology, which allows for easy content management and playback without the need for additional hardware. This feature simplifies installation and reduces clutter, essential for commercial applications. The SoC technology also supports various media formats and allows for dynamic content updating, making it simple to tailor messages to specific audiences.

These displays come with various connectivity options, including HDMI, DisplayPort, and USB, enabling easy integration with existing systems and devices. Additionally, they support various control options and can be remotely managed, providing flexibility and convenience for users.

Durability is another key characteristic of the DE series, with each model designed for 16/7 operation. This makes them suitable for continuous use in demanding environments without risking overheating or premature failure.

Overall, the Samsung DE46C, DE55C, and DE40C provide cutting-edge display technology combined with robust features to meet the needs of various commercial applications. Whether it’s for capturing attention in a retail store, delivering information in corporate environments, or enhancing engagement in public spaces, these displays are an optimal choice for any organization looking to elevate their visual communication strategy.
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