Samsung DS-5012L Call Transfer

Handling Calls DS/ITP-5012L Phone User Guide

You can toggle between the external and intercom calls by pressing the

[Transfer] button.

Call Transfer

If an external caller requests to speak with someone else, you can transfer

the call to the requested station or external number.

1. Press the [Transfer] button during the call.

2. Press the station or external number (recipient)

to which the call should be transferred.

3. Disconnect the call (e.g. replace the handset)

z To transfer the call automatically, disconnect the

call when the recipient’s phone rings. Otherwise,

wait until the recipient answers your call, inform

them of the transfer, then disconnect the call.

NOTE

Contents

Main SAMSUNG OfficeServ User Guide Enterprise IP Solutions for Page EU Declaration of Conformity (RTTE) Samsung Electronics Co., Ltd. 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 Digital Keyphone System "iDCS500 / OfficeServ500" About This Guide WARNING Safety Tips Page CAUTION Contents CONFIGURING THE IP PHONE.......... 10 THINGS YOU SHOULD KNOW........... 20 MAIN FEATURES ................................ 37 ANSWERING CALLS .......................... 46 MAKING CALLS .................................. 57 HANDLING CALLS.............................. 77 CONVENIENCE FEATURES ............... 87 NAVIGATION MENUS.......................... 121 Contents DS/ITP-5012L Phone User Guide Page Installing the Phone ITP-5012L Internet Phone 1. Checking Components Page 2. Assembling the Phone Page DS-5012L Digital Phone 1. Checking Components Page 2. Assembling the Phone 3. 4. Using the Phone Stand 3. Supporting the Samsung Network SYNC Program Configuring the IP Phone 1. Entering the Environment Setup Mode 11 Setup Menu Structure The setup menus are as follows. How to Edit the Setup Menus Moving Between Menus Entering Numbers and Characters Deleting Entries Saving Information Cancelling Settings 2. Network Settings 1. 2. 3. Setting Manual IP 1. 2. 3. 3. Load & Upgrade Settings 2 3. 4. 5. 6. 4. Setting System Authentication Information 2. 3. 5. Verifying Settings 2. 6. Exiting Setup 1. 2. Things You Should Know 2. Introduction to the Main Screens Background Screen AOM Screen Fixed Feature Menu Screen Executive Status Display Navigation Menu Screen 3. Using the AOM Screen 4. Using the Fixed Feature Menu Screen 1. 2. 5. Using Feature Dialling Codes Page Page Entering Characters 1. 2. Page Entering Special Characters 1. Entering Numbers 7. Volume Adjustment Adjusting Handset Volume Adjusting Speaker Volume Adjusting Ring Volume 2. 8. Signal Tones 9. Changing Dial Tone 10. Phone Status Indicator 11. Button LEDs Main Features 1. Overview Network Network Large LCD Screen Navigation Buttons and Menus Speed Dialling Pickup Automatic Redial/Retry Hold Conference Calls Call Forwarding Do Not Disturb (DND) Page Executive/Secretary Caller ID 2. Layout of the Phone LCD Screen: [Selection] buttons: and Status Indicator: Screen Button: Page Page ANSWERING CALLS 1. Before Answering a Call How Answer a Call Using the handset Using the speakerphone 2. Answering an Intercom Call Answering Through the Speakerphone Automatic Answering Mode Voice Announce Mode 1. 2. 3. Answering an Outside Call Answering Through the Speakerphone Automatic Answering Mode Universal Answer for Outside Calls 1. 2. 3. 4. 4. Other Call Functions Station Call Pickup 1. 2. 3. Group Call Pickup 1. 2. 3. Answering a Waiting Call 1. 2. 3. MAKING CALLS 1. Before Making a Call How to Make a Call Using the handset Using the speakerphone Hot keypad feature 2. Making an Intercom Call Busy Station Callback 2. 1. 2. Busy Station Camp-On 1. 2. Calling the System Operator 3. Making an Outside Call Using the Handset 1. 2. 3. Calling Through the Speakerphone Redial Number 1. 2. 3. Automatic Redial Page Setting a Callback on an Outside Line 1. 2. Making a New Call 1. 2. Using Authentication and Account Codes 1. 2. 3. Saving a Telephone Number Redialling a Saved Number 4. Other Call Functions Last Number Redial Calling From Lists of the Most Recent Called Numbers or Incoming Calls Dialling from the Recent Call Log 1. 2. 3. Speed Dialling 1. 2. 3. 4. Dialling from Directory Names 1. Page HANDLING CALLS 1. Intercom Calls Hold an Intercom Call 1. 2. 2. External Calls Page Page Call Transfer 1. 2. 3. Call Parking 1. 2. 3. Transfer Calls to the Voice Mailbox 1. 2. 3. 3. Intercom and External Calls Conference Calls 1. 2. 3. Load Group for Conference 1. 2. 3. 4. CONVENIENCE FEATURES 1. Call Forwarding Forward All Calls 1. 2. Forward Busy 1. 2 Forward No Answer 1. Forward Busy/No Answer 1. 2. Forward Follow Me 1. Forward DND 1. 2. Cancel Call Forwarding 2. Do Not Disturb (DND) Setting / Cancelling DND 1. 2. 3. 4. 3. Paging Internal Page 1. 2. 3. External Page 1. 2. 3. 4. 5. All Page 1. 2 3 4 Meet Me Page 1. 2. 3. 4. 5. 6. 7. Call Park and Page 1. 2. 3. 4. Page Pickup 4. Off-Hook Voice Announce (OHVA) Make OHVA 1. 2. 3. Answer OHVA Cancel OHVA Reject OHVA Block OHVA 1. 2. 5. Messaging Leaving a Message Waiting Indication 1. 2. 3. Verify, Return or Delete an Indication 1. 2. 3. Programmed Messages 1. 2. 3. 6. Executive/Secretary Hot Line Executive Status Display 1. 2. Call Transfer from Secretary to Executive 1. 2. Executive/Secretary Messages 4. 7. In/Out of Group 1. 2. 3. 8. Group Listening 1. 2. 9. Caller ID (CID) Presentation Saving Caller Number Dialling a Saved Caller Number Storing a Caller Number as a Speed Dial Number 1. 2. Viewing the CID of Calls Parked or On Hold 10. Call Duration Display 11. Door Phone Related Features Answering the Door Phone 1. Calling the Door Phone 12. Background Music NAVIGATION MENUS 1. Navigation Buttons Menu Button Send Button Enter Button Direction Buttons Cancel Button End Button 2. Entering Menus Selecting Menus 3. Phone Book Navigation Menus DS/ITP-5012L Phone User Guide Search by Speed Dial Number Location 1. [1. Search] [1. By Speed Dial No] 2. 3. Search by Name 1. [1. Search] [2. By Name] 2. Search by Number 1. [1. Search] [3. By Phone Number] 2. 3. Search by Group Navigation Menus DS/ITP-5012L Phone User Guide Search by Time 1. [1. Search] [5. By time] 2. 3. Recent Caller Numbers 1. [3. Incoming Calls] Registering New Numbers Editing Groups Navigation Menus DS/ITP-5012L Phone User Guide Deleting All Telephone Numbers 1. [6. Delete all] 2. Navigation Menus DS/ITP-5012L Phone User Guide Checking Your Own Extension Number [7. My own number] Then, press the [Enter] button. Navigation Menus DS/ITP-5012L Phone User Guide 4. E-Diary Wakeup Call [1. Wakeup Call] Navigation Menus DS/ITP-5012L Phone User Guide 2. Alarm Clock 1. [2. Alarm] 2. 3. Daily Planner Schedule Registration 1. [3. Daily Planner] 2. Navigation Menus DS/ITP-5012L Phone User Guide 3. the schedule items. Set the Date, Checking/Adding/Modifying/Deleting the Schedule 1. [3. Daily Planner]. 2. Memo Pad Navigation Menus DS/ITP-5012L Phone User Guide 2. 3. Calculator 1. [5. Calculator] 2. Navigation Menus DS/ITP-5012L Phone User Guide World Time 1. [6. World Time] 2. Navigation Menus DS/ITP-5012L Phone User Guide D-DAY Plus Entering a New D-DAY 1. [7. D-Day Plus] [1. D-Day Add] 2. Navigation Menus DS/ITP-5012L Phone User Guide Unit Conversion 1. [8. Unit Convert] 2. 3. 5. Messages Received Messages Page Navigation Menus DS/ITP-5012L Phone User Guide Setting Message Arrival Notice Interval 1. [1. Received] [2. TextMsg.Setup] [1. Indi. Interval] 2. Setting/Clearing Message Display Sent Messages 1. [2. Write & Sent] 2. Navigation Menus DS/ITP-5012L Phone User Guide Writing a Message 1. [2. Write & Sent] [1. Write Message] [1. Write New Message] 2. Navigation Menus DS/ITP-5012L Phone User Guide Retrieving and Sending a Message 1. [2. Write & Sent] [1. Write Message] [2. Invoke Message] 2. Managing the Sent Message Box Draft New Message Registration 1. Navigation Menus DS/ITP-5012L Phone User Guide 2. Searching Messages 1. [3. Draft] [2. Search Message]. 2. 6. Volume Adjustment Selecting a Ring Type [1. Ring type] Navigation Menus DS/ITP-5012L Phone User Guide 2. Ringer Volume 1. [2. Ringer] 2. Off-Hook Volume [3. OffHook Ring] Navigation Menus DS/ITP-5012L Phone User Guide Handset Volume [4. Handset] Speaker Volume [5. Speaker] Navigation Menus DS/ITP-5012L Phone User Guide Background Music (BGM) Volume [6. BGM] Navigation Menus DS/ITP-5012L Phone User Guide Page Volume 1. 7. Call Forwarding 1. 2. 3. 4. 8. Configuration Navigation Menus DS/ITP-5012L Phone User Guide Changing Your Password 1. [1. Password] 2. 3. Setting the Answer Mode 1. [3. Answering Mode] Navigation Menus DS/ITP-5012L Phone User Guide Setting the Boss Answering Mode [4. Boss Answering] Navigation Menus DS/ITP-5012L Phone User Guide Phone Language 1. [5. LANGUAGE] 2. Navigation Menus DS/ITP-5012L Phone User Guide Setting the Type of Caller ID (CID) Display 1. [6. CID Display] 2. Setting Absence Messages Displaying Internal Calls [8. Internal Call] Navigation Menus DS/ITP-5012L Phone User Guide Dial Mode [9. Dial Mode] Navigation Menus DS/ITP-5012L Phone User Guide Switching Station Features On and Off 1. [0. Station ON/OFF] 2. 9. My Phone Navigation Menus DS/ITP-5012L Phone User Guide Selecting the Background Screen [1. Select BG] 2 Entering Your Name 1. Network Information [3. Network Info] Viewing Status Information Enbloc Timeout Privacy Option Reset Configuration Navigation Menus DS/ITP-5012L Phone User Guide 2. Version Information 1. [8. Version Info]