reference
TROUBLESHOOTING
If your product malfunctions, go through the checkpoints below before contacting a Samsung authorised service centre.
PROBLEM | EXPLANATION/SOLUTION |
|
|
The input is displayed for a while when | The HDD & DVD RECORDER requires some time to initialize and the input will be |
the power is turned on. | displayed for approx. 10 seconds after it is turned on. |
|
|
Cannot record TV programmes. | • Check whether the power cord is securely plugged into the power outlet. |
| • Did you set the HDD & DVD RECORDER channel settings correctly? |
| • Check the free space on your |
|
|
I pressed the REC button but there is no | Check available disc type. (See page 66) |
response. | If a programme is copy protected, it cannot be recorded. |
|
|
Cannot play the disc. | • Check whether the disc is inserted correctly with the label facing up. |
| • Check the regional code of the DVD disc. |
| • This HDD & DVD RECORDER cannot play some types of discs. |
| (See pages 8, 47) |
icon appears on the screen. | You cannot use this operation or function due to one of the following reasons: |
(1)Your DVD disc restricts it.
(2)Your DVD disc does not support this feature (for example: angles)
(3)The feature is not available at the moment.
(4)You’ve requested a title, chapter, or scan time that is out of range.
Play mode settings are different from the | The disc does not support all selected functions. In this case, some settings |
settings configured in the Settings menu. | configured in the settings menu may not work properly. |
|
|
Cannot change the aspect ratio. | The aspect ratio is fixed for DVD discs. (See page 41) |
|
|
The angle operation does not work while | The angle operation is available only when the disc contains images |
playing a DVD disc. | captured from different angles. |
|
|
The selected audio and/or subtitle | Audio and subtitle languages are |
language is not played. | languages contained on the DVD disc are available and displayed in the disc |
| menu. |
|
|
Cannot copy title or file to the other mode. | • DVD discs encoded with copy protection can not be copied to HDD. |
| • Refer to “Contents Copy Specifications” on page 6 to check if copying is |
| supported. |
| Refer to |
|
|
The disc revolves, but no image or bad | • Be sure that the Video Setting is properly set. (See pages 41~43) |
quality images is displayed | • Check whether there is damage to or any foreign material on your disc. |
| • Some low quality discs may not play properly. |
| • If scenes change from dark to bright suddenly, the screen may shake vertically |
| temporarily, but this is not a fault. |
|
|
No sound. | • Are you watching a programme in slow or skip mode? |
| If you are playing a programme at a speed other than normal speed, sound |
| will not be heard. (Except for forward search (X 2) in disc.) |
| • Check the connections and settings. (See pages 27~29, 40~41) |
| • Check whether the disc is damaged. Clean the disc, if necessary. |
| • Check whether the disc is inserted correctly with the label facing up. |