Before contacting a service centre
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service centre. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service centre.
Situation | Suggested remedies |
| Make sure that the battery is inserted. |
Cannot turn on the | Make sure that the battery is inserted |
camera | correctly. |
| Charge the battery. |
|
|
| Charge the battery. |
| Your camera may be in Power save |
The power turns off | mode. (p. 74) |
suddenly | The camera may turn off to prevent the |
| memory card from being damaged due |
| to an impact. Turn on your camera again. |
|
|
| The battery may lose power more quickly |
| in low temperatures (below 0° C). Keep |
| the battery warm by putting it into your |
| pocket. |
Situation | Suggested remedies |
|
|
There is no space on the memory card. Delete unnecessary files or insert a new card.
Format the memory card. (p. 75)
The memory card is defective. Get a new memory card.
Cannot take photos The memory card is locked. Unlock the card. (p. 78)
Make sure that the camera is switched on.
Charge the battery.
Make sure that the battery is inserted correctly.
The camera freezes Remove the battery and insert it again.
The camera is losing | Using the flash or recording videos |
battery power quickly | depletes the battery quickly. Recharge |
| if needed. |
| Batteries are consumable parts that must |
| be replaced over time. Get a new battery |
The flash does not work
The flash option may be set to Off. (p. 38)
You cannot use the flash in the d, v, or some s modes.
if the battery life is diminishing quickly. |
The flash fires | The flash may fire due to static electricity. |
unexpectedly | This is not a malfunction of the camera. |
Appendixes 83