Before contacting a service centre
Situation
Your computer cannot play videos
Suggested remedies
The codec installed in your computer may not be compatible with the video files you want to play. Use QuickTime® Player or install Codec Pack Full.
Using QuickTime® Player 7.5
1.Install QuickTime® Player 7.5 which supports MP4 (H.264 (MPEG4.AVC)).
2.Play videos using QuickTime® Player.
Using Codec Pack Full
1.Install the latest version of Codec Pack Full.
2.Play videos using the media player (Media Player Classic or Windows Media Player 11 recommended).
Install QuickTime® Player 7.5 or
Depending on your computer environment, the video playback may be intermittent.
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