Appendix

Troubleshooting

Before contacting a Samsung Service Center, please attempt the following solutions.

Your Bluetooth speaker does not turn on

When the battery is completely discharged, your Bluetooth speaker will not turn on. Charge the battery completely before turning on the Bluetooth speaker.

Your Bluetooth speaker freezes

If the Bluetooth speaker freezes or hangs, try to resolve it by turning off the Bluetooth speaker and then turning it on again.

If the Bluetooth speaker is still unresponsive, end the Bluetooth connection and reconnect it. To do this, press the Bluetooth pairing button for approximately three seconds. When the Bluetooth speaker enters Bluetooth pairing mode, connect the devices again, and then check the operation of the Bluetooth speaker.

If the problem is still not resolved, contact a Samsung Service Center.

The battery does not charge properly (For Samsung-approved USB cables and chargers)

Ensure that the USB cable or the charger is connected properly.

If the problem is still not resolved, contact a Samsung Service Center.

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