Samsung FTQ386LWUX Food does not broil, Properly, Oven, Temperature is too, Abrasions on, Specks

PROBLEM	POSSIBLE CAUSE		SOLUTION
Food does not broil	The oven controls have been set	•	Press the BROIL pad.
properly.	incorrectly.
	The rack has not been properly	•	See the broiling guide on page 31.
	positioned.
	Cookware not suited for broiling.	•	Use suitable cookware.
	Aluminum foil used on the broiling	•	See the section on broiling on page 30.
	pan and grid has not been fitted
	properly and slit as recommended.
	In some areas the power (voltage)	•	Preheat the broil element for 10 minutes.
	may be low.	•	See the broiling guide on page 31.
The oven	The oven sensor needs to be	•	See the section on adjusting the
temperature is too	adjusted.		thermostat on page 36.
hot or too cold.
Scratches or	The cooktop is being cleaned	•	Scratches are not removable. Tiny
abrasions on	improperly.		scratches will become less visible in time
cooktop surface			as a result of cleaning.
	Cookware with rough bottoms	•	To avoid scratches, use the recommended
	were used on the cooktop or		cleaning procedures. Make sure bottoms
	there were coarse particles (eg.		of cookware are clean before use, and use
	salt or sand) present between the		cookware with smooth bottoms.
	cookware and the surface of the
	cooktop.
	Cookware has been slid across the
	cooktop surface.
Brown streaks or	Boilovers have been cooked onto	•	Use the blade scraper to remove soil.
specks	the surface.	•	See the section on care and cleaning of
			the glass cooktop on page 44.
Areas of	Mineral deposits from water and	•	Remove using a ceramic-glass cooktop
discoloration with	food have been left on the surface		cleaning cream.
metallic sheen	of the cooktop.	•	Use cookware with clean, dry bottoms.
The oven will not	The oven temperature is too high	•	Allow the range to cool and reset the
self-clean.	to set a self-clean operation.		controls.
	The oven controls have been set	•	See the section on self-cleaning on page
	incorrectly.		39.
	A self-cleaning cycle cannot be started if the oven lockout feature has been
	activated or if a radiant surface element is on.
“Crackling” or	This is the sound of the metal	•	This is normal.
“popping” sound	heating and cooling during
	both the cooking and cleaning
	functions.
Excessive smoking	There is excessive soiling in the	•	Press the CLEAR/OFF pad. Open the
during a self-	oven.		windows to rid the room of smoke. Wait
cleaning cycle			until the self-cleaning cycle is cancelled.
			Wipe up the excessive soil and reset the
			oven for self-cleaning.
The oven door will	The oven is too hot.	•	Allow the oven to cool.
not open after a
self-cleaning cycle.

06 TROUBLESHOOTING

Troubleshooting _51