Samsung GT-I6410ZWAVD2 Another caller cannot hear you speaking, Your device is hot to the touch

Another caller cannot hear you speaking

•Ensure that you are not blocking the built-in microphone.

•Move the built-in microphone closer to your mouth.

•If using a headset, ensure that it is properly connected.

The sound quality of a call is poor

•Ensure that you are not blocking the internal antenna on bottom of the device.

•When you are in areas with weak signals, you may lose reception. Move to another area and try again.

The battery does not charge properly or sometimes your device turns itself off while charging

•Disconnect the device from the charger, remove and reinstall the battery, and try charging again.

•The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft cloth and try charging the battery again.

•If the battery no longer charges completely, dispose of the old battery properly and replace it with a new battery.

Your device is hot to the touch

When you use applications that require more power, your device may heat up.

This is normal and should not affect your device’s lifespan or performance.

troubleshooting

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