HDR44 4x4 High Definition Video Router

5. Troubleshooting

Table 5-1provides troubleshooting information for the HDR44.

Symptom

Possible Cause

Solution

No audio present in a

1. Source not playing.

Press Play, turn ON, etc.

specific room

 

 

 

 

 

 

2. Room not selected

Select Room on Touch-

 

 

pad or from IR Remote

 

3. Room Output volume

Increase volume on

 

turned all the way down

video display or AV

 

 

Receiver

 

 

 

 

4. Speakers in room

a. Test known good

 

miswired or defective

speaker at amplifier

 

 

location

 

 

b. Verify connections

No video present in a

1. Source not playing

Press Play, turn ON, etc.

specific room

 

 

 

 

 

 

2. Room not selected

Select Room from IR

 

 

Remote

 

3. Cabling problem

Use cable tester to verify

 

 

wallplate cabling conti-

 

 

nuity and test for shorts

Hum or buzz through

1. Ground loop

Ensure proper ground-

system speakers

 

ing using a three prong

 

 

grounded AC outlet

 

 

 

 

2. Amplifier level too

Reduce amplifier level

 

high

 

 

 

 

Poor audio quality

1. Clipping or distortion

Reduce AV Receiver/Am-

 

 

plfier level

 

 

 

 

2. Speakers out of phase

Carefully check polarity

 

 

of each speaker

 

 

 

 

3. Incorrect assignment

Isolate to source or room

 

of left/right source RCA

and correct

 

cables or speaker cables

 

No video or poor video

No video signal, washed

Wallplate DIP switches

quality

out or fuzzy video signal

configured incorrectly

 

 

 

No source control from

1. Wiring: IR signal not

Verify wiring and correct

IR Remote controller

reaching to controller or

 

 

source

 

 

 

 

 

2. Remote: Batteries

Change batteries

 

Low

 

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Samsung HDR44 manual Troubleshooting, Symptom Possible Cause Solution