Troubleshooting

Connecting to a computer

 

Symptom

Explanation/Solution

Your computer does not recognise your

• Disconnect the built-in USB plug of the product from the PC, restart the PC, and then

product.

reconnect product correctly.

 

 

 

• You need a video codec to play back the file recorded on your product. Install or run the

 

built-in editing software (Intellistudio).

Cannot play back a video file properly on a

• Check whether the built-in USB plug of the product is connected in the proper direction.

• Disconnect the built-in USB plug of the product from the PC, restart the computer, and

PC.

then reconnect the product properly.

 

 

• Your computer may not have the necessary performance specifications to play back a

 

video file. Check the recommended computer specifications.

 

 

 

• Exit the Intelli-studio application, and restart the Windows computer.

 

• Intelli-studio is not Mac OS compliant.

Intelli-studio does not function properly.

• Set “PC Software” to “On” in the Settings menu.

• The Intelli-studio programme may not run automatically. If this occurs, access My

 

 

Computer or Windows Explorer, open the drive that corresponds to your product, find

 

Intelli-studio, and then run IStudio.exe.

 

 

 

• Video playback or sound may stop temporarily depending on your computer. The video

Your computer is not playing back videos,

or sound copied to your computer is not affected.

images, or sound located on your product

• If your product is connected to a computer that does not support Hi-speed USB (USB2.0),

properly.

the image or sound may not play back correctly. Images, video, and sound copied from

 

the product to your computer are not affected.

 

 

 

• Check the system requirements to play back a video.

 

• Shut down all other applications currently running on the computer.

The playback screen is paused or distorted.

• If you play back a video on your product when it is connected to a computer, the video

 

may not play back smoothly on the computer, depending on the transfer speed. Copy

 

the file to your PC, and then play it back.

 

 

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