Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom		Check/Remedy


Disc tray does not open.	• Is the power cord plugged securely into the outlet?
Disc tray does not open.	• Turn off the power and then turn it back on.
	• Turn off the power and then turn it back on.

	• Check the region number of the DVD.
Playback does not start.		DVD discs purchased from abroad may not be playable.
Playback does not start.	• CD-ROMs and DVD-ROMs cannot be played on this Home
		Theater.
	• Make sure that the rating level is correct.
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the	• Are you using a deformed disc or a disc with scratches on
immediately when the	•	the surface?
Play/Pause button is pressed.		Wipe the disc clean.
Play/Pause button is pressed.

	• No sound is heard during fast playback, slow playback, and step
Sound is not produced.		motion playback.
Sound is not produced.	• Are the speakers connected properly? Is the speaker setup cor-
		rectly customized?
	• Is the disc severely damaged?

	• When listening to a CD or radio, sound is output to the front
		speakers (L/R) only. Select "PRO LOGIC II" by pressing
		speakers (L/R) only. Select "PRO LOGIC II" by pressing
Sound can be heard only		(Dolby Pro Logic II) on the remote control to use all six speak-
Sound can be heard only		ers.
from a few speakers and		ers.
from a few speakers and	• Make sure that the DVD disc is 5.1-CH compatible.
not all six.	•	If you set C, SL, and SR to NONE in the speaker mode in the
not all six.	•	audio setup of the setup screen, no sound is heard from the
		audio setup of the setup screen, no sound is heard from the
		center speaker and the front left and right speakers. Set C, SL,
		and SR to SMALL.

Picture does not appear, sound	• Was the Home Theater suddenly moved from a cold place to a
is not produced, or the disc		warm one? When condensation forms inside the player, remove
is not produced, or the disc		the disc and let the player stand for 1 or 2 hours with the power on.
tray opens 2 to 5 seconds later.
tray opens 2 to 5 seconds later.		(You can use the player again after condensation disappears.)

Dolby Digital 5.1 CH	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
Surround Sound is not pro-		5.1 CH Surround Sound is produced only if the disc is recorded
Surround Sound is not pro-		with 5.1 channel sound.
duced.	• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
		the information display?

Symptom			Check/Remedy


• Disc is rotating but no pic-	• Is the TV power on?
ture is produced.	• Is the TV power on?
ture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	•	A poorly manufactured disc may not be playable.
picture is shaking.	•

The remote control does	• Is the remote control being operated within its operation range of
The remote control does		angle and distance?
not work.	• Are the batteries exhausted?
not work.	• Have you selected the mode(TV/DVD) functions of the remote
		control (TV or DVD) correctly?

Audio language and subti-	• Audio language and subtitles will not work for DVDs not containing
tles do not work.		them. And depending on the disc, they may work differently.

Menu screen does not appear even	• Are you using a disc that does not contain menus?
when the menu function is selected.	• Are you using a disc that does not contain menus?
when the menu function is selected.

Aspect ratio cannot be	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be		mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
changed.		ratio only. Refer to the DVD disc jacket and then select the appro-
		priate function.
• The main unit is not working.	•	Turn off the power and hold the		button on the main unit for
(Example: The power goes out or		Turn off the power and hold the		button on the main unit for
(Example: The power goes out or		longer than 5 seconds.
strange noise is heard.)		longer than 5 seconds.
strange noise is heard.)
• The Home Theater is not	Using the RESET function will erase all stored settings.
working normally.	Do not use this unless necessary.
working normally.

	• While “NO DISC” message appears on the display of main unit, hold
The password for rating		the main unit's	button for longer than 5 seconds. “INITIALIZE”


	•	appears on the display and all settings will return to the default values.
level has been forgotten.		Press the POWER button.
level has been forgotten.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.

Can't receive radio broad-	•	Is the antenna connected properly?
Can't receive radio broad-	•
cast.	• If the antenna's input signal is weak, install an external FM antenna
cast.		in an area with good reception.

MISCELLANEOUS

Samsung HT-TKQ25R/XFU, HT-KQ20R/XFU manual Before Calling for Service, Symptom Check/Remedy

Models: HT-TKQ25R/XFU HT-KQ20R/XFU

Before Calling for Service

Symptom

Check/Remedy

Disc tray does not open.

Playback does not start.

immediately when the

Sound is not produced.

not all six.

is not produced, or the disc

not work.

tles do not work.

Aspect ratio cannot be

changed.

working normally.

The password for rating

the main unit's

level has been forgotten.

cast.