Samsung HTE3500ZA user manual Appendix, Symptom

Appendix

Symptom	Check/Remedy
The aspect ratio cannot be	• You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or
	4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer to the
changed.
	Blu-ray Disc jacket and then select the appropriate function.
• The product is not	• Press and hold the remote control's 5button for 5 seconds in NO DISC mode.
working.	- Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
You have forgotten the	• With no disc in the product, press and hold the product's 5button for longer than 5
rating level password.	seconds. INIT appears on the display and all settings will return to the default values.
	Then, press the POWER button.
	- Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
Can't receive radio	• Is the antenna connected properly?
broadcasts.	• If the antenna's input signal is weak, install an external FM antenna in an area with
	good reception.
While listening to TV audio	• If the OPEN/CLOSE ^button is pressed while listening to TV audio using the D. IN or
through the Product, no	AUX functions, the Blu-ray/DVD disc functions are turned on and the TV audio is muted.
sound is heard.
"Not Available" appears on	• The features or action cannot be completed at this time because:
screen.	1. The Blu-ray/DVD disc's software restricts it.
	2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
	3. The feature is not available at the moment.
	4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to a	• Press and hold the 5button on front panel for more than 5 seconds with no disc in
resolution your TV cannot	the product. All settings will revert to the factory settings.
support (for example, 1080p),
you may not see a picture on
your TV.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	• Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output	• If random noise appears on the screen, it means that TV does not support HDCP (High-
screen.	bandwidth Digital Content Protection).
AllShare Play function
I can see folders shared	• AllShare Play shows only files corresponding to the Photo, Music, and Movie categories.
through AllShare Play,	Files that do not correspond to these categories may not be displayed.
but I cannot see the files.
Video is played	• Check if the network is stable.
intermittently.	• Check if the network cable is properly connected and if the network is not overloaded.

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