Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

 

 

 

 

• Check the region number of the Blu-ray/DVD disc.

Playback does not start.

A Blu-ray/DVD disc purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

Play/Pause button is

• Wipe the disc clean.

pressed.

 

Sound is not produced.

• The home theater does not play sound during fast playback, slow playback,􀀁and step motion

 

playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

Sound can be heard only

• On certain Blu-ray/DVD discs, sound is output from the front speakers only.

from a few speakers and not

• Check if the speakers are connected properly.

all 6.

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Surround Sound is not

produced only if the disc is recorded with 5.1 channel sound.

produced.

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?

 

 

The remote control does not

• Are you operating the remote within its operational range and within the proper angle relative to

work.

the sensor?

 

• Are the batteries drained?

 

 

• The disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

• A poorly manufactured disc may not be playable.

 

 

Audio language and subtitles

• Audio language and subtitles will not work if the disc does not contain them.

do not work.

 

 

 

The menu screen does not

• Are you using a disc that does not contain menus?

appear even when the menu

 

function is selected.

 

 

 

07 Appendix

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Samsung HTE3500ZA user manual Troubleshooting
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HTE3500ZA specifications

The Samsung HTE3500ZA is a versatile home theater system designed to elevate your audio experience and enhance your home entertainment setup. This compact yet powerful system combines modern technology and user-friendly features to deliver high-quality sound for movies, music, and gaming.

One of the standout features of the HTE3500ZA is its 5.1 channel surround sound system. With five satellite speakers and a robust subwoofer, it creates an immersive audio environment that brings cinematic sound right into your living room. Whether you’re watching an action-packed movie or enjoying a concert, the surround sound experience makes you feel like you are part of the action.

The system supports various audio formats, including Dolby Digital and DTS, ensuring that you get the best sound quality possible. This feature allows for a wide dynamic range, enhancing clarity in dialogue and depth in sound effects. The HTE3500ZA is also equipped with Samsung's Smart Volume technology, which automatically levels differences in volume between various audio sources, providing a more consistent listening experience.

Connectivity options are abundant with the HTE3500ZA. It includes multiple HDMI inputs, enabling you to connect several devices such as gaming consoles, Blu-ray players, and streaming devices. With HDMI ARC (Audio Return Channel), you can also send audio from your TV back to the home theater system with just a single cable, simplifying setup and reducing cable clutter. Moreover, it features USB and optical inputs for additional connectivity, giving you the flexibility to access your multimedia library.

The system's user interface is designed for ease of use. With the included remote control, navigating through the various settings and options is straightforward. You can easily adjust sound settings, switch input sources, and choose different audio modes, allowing you to tailor your listening experience to match your content perfectly.

In terms of design, the Samsung HTE3500ZA features a sleek and modern aesthetic that integrates well with various home decors. Its compact size allows for easy placement, whether you mount the speakers on the wall or set them on stands.

In summary, the Samsung HTE3500ZA home theater system stands out with its powerful surround sound capability, versatile connectivity options, and user-friendly features. It's an ideal choice for anyone looking to enhance their home entertainment experience with high-quality audio performance.
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