T RO U B L E S H O OT I N G
7.5 Bad Environment of The Software
7.5.1 The printer is not working (1)
• Description | While Power turned on, the printer is not working in the printing mode. | |
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| Check and Cause | Solution |
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1. Run | 1.Check the power of the printer and perform the Self- | |
the test printing button for 2 or 3 seconds before printing | Test. If the test printing works, that means no prob- | |
works. |
| lems in the printer itself. If the test printing does not |
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| work, that means bad functioning of the printer(not |
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| because of software). Perform DCU to check the |
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| Error Status. |
2. Check if the PC and the printer is properly connected | 2. Replace the printer cable. If the problems not solved | |
and the toner cartridge installed. | even after the cable replaced, check the amount of | |
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| the remaining tone. |
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| (refer to Toner Cartridge Service 7.4) |
3. Printing is nor working in the Windows. | 3. Check if the connection between PC and printer port | |
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| is proper. If you use windows, check if the printer dri- |
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| ver in the controller is set up. If the printer driver is |
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| properly set up, check in which program the printing |
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| is not working. The best way to find out is to open the |
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| memo pad to check the function of printing. If it is not |
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| working in a certain program, adjust the setup the |
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| program requires. Sometimes, the printout is normal |
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| within the Windows basic programs, but it's not work- |
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| ing in a particular program. In such case, install the |
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| new driver again. If not working in the Windows basic |
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| program, Check the setup of the port of CMOS is on |
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| ECP. And check the address of IRQ 7 and 378 |
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| 4. If the scanner needs to be connected to the printer, |
4. Check if the printer cable is directly connected to periph- | first the remove the scanner from the PC to see if the | |
eral devices |
| printer is properly working alone. |
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Service Manual
Samsung Electronics
