•Make sure that nothing is obstructing the file transfer path between the computer’s infrared port and the receiving infrared device.

If you still cannot transfer a file, see the online help.

Modem Problems

My modem doesn't connect to services or disconnects during communication

If your modem has difficulty in connecting to on-line services and sustaining communications, firstly check the quality of the phone line. Interference from certain devices or poor line power conditions may degrade the quality of your connection. Under these conditions gradually reduce the communication speed of your modem until a reliable connection is achieved.

Check your on-line service provider. Service line or service may be halted.

When using a PBX phone system I can't dial on my modem.

If you use a PBX phone system you may need to press a number i.e. '9' to connect to an external line, you should enter the following command before trying the connection and check modem initialization.

ATX3&W

And add "9," as the external line prefix (in our example) of the phone number when using the dial command "ATDT9, 123-4567".

Screen displays random or garbage characters during communications.

After your modem has connected to the on-line service, your screen may display garbage characters or after-images in screen transitions. This problem is caused by a mismatch of the terminal modes between communications service and communications programs. You need to match the terminal modes to each other.

Refer the user's guide of the communications program you're using.

Reports error message that insufficient Hard Disk space is available.

Delete the unnecessary messages or data you received by Modem or Fax every one to three months as required.

If you're using WWW of the internet, many picture and data files can get downloaded to your HARD DISK every time you visit a home page, which will consume a lot of your HARD DISK space. Delete the unnecessary messages or data you received by Modem or Fax every one to three months as required. For more detailed information about the method of deleting, refer to the help of the Web browser you've been using or your user's guide.

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