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Samsung NP275E5E-K01US manual Diagnosing the Computer Status and Troubleshooting, Center

Models: NP275E5E-K01US

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Diagnosing the Computer Status and Troubleshooting

Chapter 3. 75

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1	From the Start Screen, right-click any area and select All
	Apps	in the bottom right corner. Then, click Support

Center.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Diagnosing

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung NP275E5E-K01US manual Diagnosing the Computer Status and Troubleshooting, Center

Contents

User Guide Contents Chapter Getting Started Using the software Before You StartSafety Precaution Notations Text NotationsCopyright OS and Software SupportAbout the capacity representation of the storage About the Product Capacity Representation StandardAbout Memory Capacity Representation Safety Precautions Installation RelatedKeep the plastic bags out of the reach of children There is a danger of suffocationPower Related Do not touch the main plug or power cord with wet handsDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fireConnect the power cord to the AC adapter firmly AC Adapter Usage PrecautionsUse only the AC adapter supplied with the product Use an authorized battery and AC adapter only Battery Usage RelatedThere is a danger of electric shock or choking Usage Related There is a danger of an explosion or fireNever disassemble the power supply or AC adapter Upgrade RelatedThis may result in harming or burning your skin Security and Movement Related Failure to do so may cause electric shockDo not place a heavy object over the product Use only a battery authorized by Samsung ElectronicsDispose of worn-out batteries properly Use a wall outlet or multi-plug with a grounding part Do not drop or knock the productDo not insert your fingers into the PC Card Slot Check CDs for cracks and damage prior to useCarefully touch a part or device of the product Take care not to throw or drop a computer part or deviceUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourselfSafety Precautions Using the Power Supply in an Airplane When Using the AC Power PlugWhen Using the Auto Adapter When Using the Airplane Charging CoverterProper Posture During Computer Use Proper PostureHand Position Eye PositionKeep your arm at a right angle as shown by the figure Volume Control Headphones and Speakers Check your volume first to listen to musicUse Time Break Time IlluminationOverview Front ViewStatus Indicators PowerFn Lock Caps LockCD Drive ODD Plays CD or DVD titles Right ViewCamera, etc Left View Battery Latches BatteryBottom View Compartment CoverAdjusting the screen brightness Turning the Computer On and OffTurning the computer on About Windows ActivationClick Settings Power Shut down Turning the computer offPurchased operating system Save all your data before clicking on Shut downChapter Using Windows What is Microsoft Windows 8? Displaying HelpDevice and Settings Desktop Switches to Desktop mode CameraScreen At a Glance Start ScreenDesktop To switch to the Start screenDisplaying Documents and Files Using the Charms Activating the CharmsChanging the Settings Change PC settingsNetwork BrightnessUsing Apps Using AppsStarting/Exiting an App Displaying Currently Running AppsRunning Two Apps at the Same Time Adding/Removing an App to/from the Start ScreenClick Start screen right-click your mouse button Click Pin to start Or Unpin from StartUsing the Windows Store Configuring your Microsoft AccountClick Users Your Account Switch to a Microsoft account Continue after registering your Microsoft AccountWindows Hot Key Function Chapter Using the computer Shortcut Keys KeyboardShortcut Keys Name Function Other Function Keys SettingsPerforms the right-click mouse function touchpad Touchpad Basic Touchpad FunctionsClick Function Moving the cursor on the screenRight Button Function Configuring the Gesture FunctionDrag Function Scroll Function Charms Menu Activating FunctionZoom Functions Displaying Additional Menus of a Currently Running AppAuto-locking when connecting USB mouse Desktop Settings Control Panel Hardware and Sound TouchpadTouchpad On/Off Function Last Run Window Opening FunctionUsing CD Drive To eject a CD when the CD drive does not work orExample SD Card Multi Card SlotMemory Card Naming To remove a memory card DirectionFollowing message appears on the top right Click to open the folder and click View FilesTo format a memory card Click the Windows ExplorerDesktop FormatConnecting an External Display Device About the connection cableConnecting to the monitor port Optional Connecting through the Hdmi port Optional Using AMD Graphics Effectively optional Adding programs for PowerXpress graphics technologyUsing Nvidia graphics more efficiently optional Select 3D Settings Manage 3D settings in the left paneSelect the Program Settings tab Have to register the program in the Nvidia PanelAdjusting the Volume Adjusting the Volume using the KeyboardAdjusting the Volume using the Volume Adjustment Program Using the Sound RecorderUsing SoundAlive Settings Control Panel Hardware and SoundRight-click over the Speakers and select Properties Select the SoundAlive tab and select one of the modesControlling the Brightness Using the Keyboard LCD Brightness ControlConnecting to the Wired LAN Wired NetworkConnect the LAN cable to the wired LAN port Network settings have been completed ProtocolsUsing the WOL Wake On LAN function Left menu paneWhat is an Access Point AP? Wireless Network OptionalScreen figures and terms may differ depending on the model Connecting to a Wireless LAN If you click the Charms menu Settings NetworkSetting Up the TPM Using the TPM Security Device OptionalInitializing the TPM chip Repeatedly Initializing the TPM chipPress the F10 key to save the changes Installing the TPM program Using the TPM Security Device OptionalMethod Select TPM Host SW and click Install Registering the TPM programAll apps Click System SoftwareUsing the TPM program Encrypting a file folderThis dialog box only appears when the folder is encrypted Range to apply the encryption to and click OKDecrypting an encrypted folder file Bottom right cornerWhen the virtual drive PSD is not loaded Right-click over the Security PlatformFrom the pop-up menu TPM chipDeleting the virtual drive Samsung Software Update Center Diagnosing the Computer Status and TroubleshootingDiagnosing Using the Security Slot Chapter Settings and Upgrade Bios Setup ProductSetup Menu Help Bios Setup ScreenSetup Menu Description Setting a Boot Password Setting a Supervisor PasswordSetting a User Password Setting Up a Boot PasswordSetting up a Hard Disk Drive Password Optional Set the Password on boot item to EnabledSupervisor Password item, press Enter Deactivating the PasswordEnter Changing the Boot Priority Select the Boot menu in the Bios SetupPress Enter on the Boot Device Priority item Press the F10 key to save the settings and exit SetupUpgrading Memory Adding or Replacing Memory ModulesDown while pulling the memory module latches outward If the memory does not fit easily, push the memory moduleRemoving a memory module Battery Installing/Removing the BatteryBattery Battery latches move inwards and fix the batteryCharging the Battery Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Battery Usage Time InformationExtending the Battery Usage Time Using the power management programDecreasing the LCD Brightness OptionsSetup screen Using the Battery Calibration FunctionMove to the Boot Smart Battery Calibration item using Chapter Troubleshooting Recovering/Backing up the Computer Optional Recovery IntroductionRestores the entire Windows drive Function DescriptionIf Windows does not start RecoveringIf Windows is running Backing up Recovering after a BackupYou cannot select a DVD drive Recovering You need to purchase an external hard USB connector Start Recovery and click Disk copyWith the same configuration as the old one To copy the external storage diskExport Disk Image Function Computer Recovery Function in Windows Recovery processReinstall Windows again Files such as your photo, video and musicReinstalling Windows Optional On the relevant itemUpgrade CustomReinstalling when Windows does not start Install NowRecovery Related Q1 What is a Recovery Area?Specifications Capacity representation of the hard diskQ3 What is a recovery image? Recovery program?Windows 8 Related Q1 I cannot find the Start button on the DesktopQ5 How can I install a printer driver? Click the program. Then click uninstallSettings, type size, color, and so on? How to activate ActiveDisplay Related Hdmi port does not fit the screenFor Intel graphics cards For AMD graphics cardsOthers Sound RelatedExisting Windows systems Chapter Appendix Safety Instructions Important Safety InformationSetting Up your System Instruction On Safety Operation of NotePC Care During UseReplacement Parts and Accessories Battery DisposalLaser Safety Laser Safety NoteConnect and Disconnect the AC adapter Power Cord RequirementsGeneral Requirements Wireless Guidance Regulatory Compliance StatementsUnited States of America USA and Canada Safety Requirements and NoticesExplosive Device Proximity Warning Unintentional Emitter per FCC Part Safety Notices for Other Devices in the Wireless NetworkUse On Aircraft Caution Intentional emitter per FCC Part If fitted with 2.4G band or 5G bandHealth and safety information Unintentional Emitter per ICES-003 CanadaIntentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G European Union BrazilEuropean Union CE Marking and Compliance Notices European Directives Low band 5.15 5.35 GHz is for indoor use onlyČesky CzechDansk DanishMagyar HungarianPolski PolishManufacturer Information Local Restriction of 802.11b/802.11g Radio UsageBelgium GeneralFrance India Only Weee Symbol InformationApplicable in countries with separate collection systems Samsung Packaging Take-Back Program Product Specifications Registered Trademarks Energy Star PartnerGlossary Hibernation Mode FirewallNetwork Administrator Notification AreaPartition ProtocolSleep Mode ServerShare Shared FolderIndex