Chapter Troubleshooting | Samsung NP275E5E-K01US instruction

Chapter 5. Troubleshooting

Recovering/Backing up the Computer (Optional)	91
Reinstalling Windows (Optional)	98
Q&A	101

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Samsung NP275E5E-K01US manual Chapter Troubleshooting

Contents

User Guide Contents Chapter Getting Started Before You Start Using the software OS and Software Support Safety Precaution NotationsText Notations Copyright About the capacity representation of the storage About the Product Capacity Representation StandardAbout Memory Capacity Representation There is a danger of suffocation Safety PrecautionsInstallation Related Keep the plastic bags out of the reach of children There is a danger of electric shock or fire Power RelatedDo not touch the main plug or power cord with wet hands Do not unplug the power cord by pulling the cable only Connect the power cord to the AC adapter firmly AC Adapter Usage PrecautionsUse only the AC adapter supplied with the product Use an authorized battery and AC adapter only Battery Usage RelatedThere is a danger of electric shock or choking There is a danger of an explosion or fire Usage Related Never disassemble the power supply or AC adapter Upgrade RelatedThis may result in harming or burning your skin Failure to do so may cause electric shock Security and Movement Related Do not place a heavy object over the product Use only a battery authorized by Samsung ElectronicsDispose of worn-out batteries properly Do not drop or knock the product Use a wall outlet or multi-plug with a grounding part Check CDs for cracks and damage prior to use Do not insert your fingers into the PC Card Slot Never disassemble or repair the product by yourself Carefully touch a part or device of the productTake care not to throw or drop a computer part or device Use parts authorized by Samsung Electronics only Safety Precautions When Using the AC Power Plug Using the Power Supply in an Airplane When Using the Airplane Charging Coverter When Using the Auto Adapter Proper Posture Proper Posture During Computer Use Hand Position Eye PositionKeep your arm at a right angle as shown by the figure Illumination Volume Control Headphones and SpeakersCheck your volume first to listen to music Use Time Break Time Front View Overview Caps Lock Status IndicatorsPower Fn Lock CD Drive ODD Plays CD or DVD titles Right ViewCamera, etc Left View Compartment Cover Battery LatchesBattery Bottom View About Windows Activation Adjusting the screen brightnessTurning the Computer On and Off Turning the computer on Save all your data before clicking on Shut down Click Settings Power Shut downTurning the computer off Purchased operating system Chapter Using Windows Displaying Help What is Microsoft Windows 8? Start Screen Device and SettingsDesktop Switches to Desktop mode Camera Screen At a Glance Desktop To switch to the Start screenDisplaying Documents and Files Activating the Charms Using the Charms Brightness Changing the SettingsChange PC settings Network Displaying Currently Running Apps Using AppsUsing Apps Starting/Exiting an App Click Pin to start Or Unpin from Start Running Two Apps at the Same TimeAdding/Removing an App to/from the Start Screen Click Start screen right-click your mouse button Continue after registering your Microsoft Account Using the Windows StoreConfiguring your Microsoft Account Click Users Your Account Switch to a Microsoft account Windows Hot Key Function Chapter Using the computer Shortcut Keys KeyboardShortcut Keys Name Function Other Function Keys SettingsPerforms the right-click mouse function touchpad Moving the cursor on the screen TouchpadBasic Touchpad Functions Click Function Right Button Function Configuring the Gesture FunctionDrag Function Displaying Additional Menus of a Currently Running App Scroll FunctionCharms Menu Activating Function Zoom Functions Last Run Window Opening Function Auto-locking when connecting USB mouseDesktop Settings Control Panel Hardware and Sound Touchpad Touchpad On/Off Function To eject a CD when the CD drive does not work or Using CD Drive Example SD Card Multi Card SlotMemory Card Naming Click to open the folder and click View Files To remove a memory cardDirection Following message appears on the top right Format To format a memory cardClick the Windows Explorer Desktop About the connection cable Connecting an External Display Device Connecting to the monitor port Optional Connecting through the Hdmi port Optional Adding programs for PowerXpress graphics technology Using AMD Graphics Effectively optional Have to register the program in the Nvidia Panel Using Nvidia graphics more efficiently optionalSelect 3D Settings Manage 3D settings in the left pane Select the Program Settings tab Using the Sound Recorder Adjusting the VolumeAdjusting the Volume using the Keyboard Adjusting the Volume using the Volume Adjustment Program Select the SoundAlive tab and select one of the modes Using SoundAliveSettings Control Panel Hardware and Sound Right-click over the Speakers and select Properties LCD Brightness Control Controlling the Brightness Using the Keyboard Connecting to the Wired LAN Wired NetworkConnect the LAN cable to the wired LAN port Protocols Network settings have been completed Left menu pane Using the WOL Wake On LAN function What is an Access Point AP? Wireless Network OptionalScreen figures and terms may differ depending on the model If you click the Charms menu Settings Network Connecting to a Wireless LAN Setting Up the TPM Using the TPM Security Device OptionalInitializing the TPM chip Repeatedly Initializing the TPM chipPress the F10 key to save the changes Installing the TPM program Using the TPM Security Device OptionalMethod Click System Software Select TPM Host SW and click InstallRegistering the TPM program All apps Encrypting a file folder Using the TPM program Range to apply the encryption to and click OK This dialog box only appears when the folder is encryptedUser authentication window, enter the Basic user Password you entered when registering the user and click Bottom right corner Decrypting an encrypted folder file TPM chip When the virtual drive PSD is not loadedRight-click over the Security Platform From the pop-up menu Deleting the virtual drive Samsung Software Update Center Diagnosing the Computer Status and TroubleshootingDiagnosing Using the Security Slot Chapter Settings and Upgrade Product Bios Setup Setup Menu Help Bios Setup ScreenSetup Menu Description Setting a Supervisor Password Setting a Boot Password Set the Password on boot item to Enabled Setting a User PasswordSetting Up a Boot Password Setting up a Hard Disk Drive Password Optional Supervisor Password item, press Enter Deactivating the PasswordEnter Press the F10 key to save the settings and exit Setup Changing the Boot PrioritySelect the Boot menu in the Bios Setup Press Enter on the Boot Device Priority item Adding or Replacing Memory Modules Upgrading Memory Down while pulling the memory module latches outward If the memory does not fit easily, push the memory moduleRemoving a memory module Battery latches move inwards and fix the battery BatteryInstalling/Removing the Battery Battery Battery Usage Time Information Charging the BatteryMeasuring the Remaining Battery Charge Confirming the battery charge in the Taskbar Options Extending the Battery Usage TimeUsing the power management program Decreasing the LCD Brightness Setup screen Using the Battery Calibration FunctionMove to the Boot Smart Battery Calibration item using Chapter Troubleshooting Function Description Recovering/Backing up the Computer OptionalRecovery Introduction Restores the entire Windows drive If Windows does not start RecoveringIf Windows is running Backing up Recovering after a BackupYou cannot select a DVD drive Recovering To copy the external storage disk You need to purchase an external hard USB connectorStart Recovery and click Disk copy With the same configuration as the old one Export Disk Image Function Files such as your photo, video and music Computer Recovery Function in WindowsRecovery process Reinstall Windows again On the relevant item Reinstalling Windows Optional Custom Upgrade Install Now Reinstalling when Windows does not start Capacity representation of the hard disk Recovery RelatedQ1 What is a Recovery Area? Specifications Q1 I cannot find the Start button on the Desktop Q3 What is a recovery image?Recovery program? Windows 8 Related How to activate Active Q5 How can I install a printer driver?Click the program. Then click uninstall Settings, type size, color, and so on? For AMD graphics cards Display RelatedHdmi port does not fit the screen For Intel graphics cards Others Sound RelatedExisting Windows systems Chapter Appendix Safety Instructions Important Safety InformationSetting Up your System Care During Use Instruction On Safety Operation of NotePC Laser Safety Note Replacement Parts and AccessoriesBattery Disposal Laser Safety Connect and Disconnect the AC adapter Power Cord RequirementsGeneral Requirements Regulatory Compliance Statements Wireless Guidance United States of America USA and Canada Safety Requirements and NoticesExplosive Device Proximity Warning Unintentional Emitter per FCC Part Safety Notices for Other Devices in the Wireless NetworkUse On Aircraft Caution If fitted with 2.4G band or 5G band Intentional emitter per FCC Part Health and safety information Unintentional Emitter per ICES-003 CanadaIntentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G European Union BrazilEuropean Union CE Marking and Compliance Notices Low band 5.15 5.35 GHz is for indoor use only European Directives Danish ČeskyCzech Dansk Polish MagyarHungarian Polski Local Restriction of 802.11b/802.11g Radio Usage Manufacturer Information Belgium GeneralFrance India Only Weee Symbol InformationApplicable in countries with separate collection systems Samsung Packaging Take-Back Program Product Specifications Energy Star Partner Registered Trademarks Glossary Firewall Hibernation Mode Protocol Network AdministratorNotification Area Partition Shared Folder Sleep ModeServer Share Index