Section 17. TROUBLESHOOTING GUIDE
SYSTEM (including Wireless)
| SYMPTOM |
| POSSIBLE CAUSE |
| REMEDY |
1. | Transmitter signal not | 1a. | Transmitter or 4281/5881 not properly pow- | 1a | Check or change transmitter's battery. |
| received at 4281/5881. |
| ered. |
| Check the control's AC power. |
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| 1b. | If Transmitter is 5827/5827BD, house ID | 1b. | Check code switches inside transmitter. |
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| code not set in field ✱24, or transmitter not |
| Must match with RF House Code pro- |
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| set to same house code set in that field. |
| grammed in control. |
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| 1c. | Transmitter located too for from 4281/5881. | 1c. | Move transmitter or 4281/5881. |
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| 1d. | Metal shielding between transmitter and | 1d. | Check for large metal obstructions, then |
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| 4281/5881. |
| relocate transmitter if necessary. |
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| 1e. | Transmitter malfunctioning. | 1e. | Verify by activating 4281/5881 with an- |
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| other, similar transmitter. If O.K. now, |
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| 1f. | 4281/5881 malfunctioning. |
| return defective transmitter. |
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| 1f. | Verify by making sure other transmit ters | ||
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| cannot activate 4281/5881. If defective, |
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| 1g. | Transmitter No. (zone) not programmed. |
| replace and return original 4281/5881. |
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| 1g. | Verify programming. | ||
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| 1h. | 4281/5881 address incorrect. | 1h. | Set DIP switch for address “0”. |
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| 1i. | Field ✱22 not set properly. | 1i. | Set field ✱22 to “1” for 4281 RF receiver, |
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| or “2” for 5881 RF receiver |
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2. | Transmitter zone number | 2a. | Transmitter zone type (ZT) is set to 00 (Not | 2a. | Set ZT to a valid active zone type in field |
| appears during Go/NoGo |
| Used). |
| *56. |
| test mode , but does not | 2b. | Transmitter battery not installed. | 2b. | Install proper battery. |
| clear. | 2c. | 5700 System transmitter's DIP switch not set | 2c. | Check and set the DIP switch. |
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| properly (house ID and transmitter ID). | 2d. | Enter unit’s serial No. in field ✱56. |
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| 2d. | 5800 System transmitter serial No. not | ||
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| entered in system. | 2e. | Check 4281 receiver. |
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| 2e. | With 5700 System, no response at all to any | ||
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| transmitter. |
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3. Low Battery message on | 3a. | "Bat" or “System Lo Bat” (no zone Nos.) | 3a. | System battery is low or missing. | |
| keypad. | 3b. | "Bat" or “Lo Bat” + "00". | 3b. | Remote RF keypad battery is low. |
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| 3c. | "Bat" or “Lo Bat” + "nn". | 3c. | Transmitter for zone “nn” has a low |
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| battery. |
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4. | Periodic beep(s) from | 4a. | System is in TEST mode. | 4a. | Enter "Code" + OFF to exit TEST mode. |
| keypad. | 4b. | A wireless transmitter low battery has | 4b. | Enter "Code" + OFF and replace the |
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| occurred and is displayed. |
| battery. |
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| 4c. | A supervision CHECK has occurred. | 4c. | Check the wireless transmitter indicated. |
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| Restore communication to the RF receiver |
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| to cancel the condition. |
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5. With 5800 RF System, no | Put control in TEST mode. If zone does not re- |
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| response to a transmitter in | spond, try operating the tamper switch or another |
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| normal operation, although | input to the transmitter. |
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| zone number clears during | 5a. | If another input causes the zone to be dis- | 5a. | Delete input's serial number (not the |
| Go/NoGo mode. |
| played, the wrong loop input was entered |
| zone), and enter the proper loop input |
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| when programming. |
| (see field *56). |
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| 5b. | If no response at all from this transmitter, this | 5b. | Determine which transmitter is pro- |
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| physical transmitter has not been entered |
| grammed for this zone and reprogram as |
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| into the system. Go/NoGo display is being |
| necessary. |
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| cleared by another unit programmed for this |
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| zone. |
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6. | Nuisance or phantom alarm. | 6a. | Sensors not properly installed, wired, or | 6a. | Check installation to see if in accordance |
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| monitored. |
| with established procedure. |
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| 6b. | Universal transmitter (5715/5817 ) pro - | 6b. | Check programming switches on transmit- |
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| grammed wrong. |
| ter. |
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7. Intrusion alarm for no ap- | 7a. | Protected door or window opened while | 7a. | Check with all occupants of protected | |
| parent reason. |
| system armed. |
| premises. |
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| 7b. | Improper user operation of exit/entry delays. | 7b. | Check setting of entry delay . Exit delay is |
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| 15 seconds longer than the entry delay |
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| 7c. | Magnets located too far from switches, |
| time. Remind user of same. |
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| 7c. | Check all openings for proper switch and | ||
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| and/or doors and windows not properly |
| magnet orientation. |
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| aligned. |
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| (Continued) |
– 77 –
