Fault analysis of Samsung smart home
Problems | Solutions | |
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Could not find | □ The Samsung Smart Home app is available on | |
“Samsung Smart | smartphones that run Android 4.0 (ICS) or higher, or iOS | |
Home” on the app | 7.0 or higher. | |
market. | □ Tablet computers are not supported. | |
The Samsung Smart | □ The Samsung Smart Home app is available on | |
applicable models only. | ||
Home app fails to | ||
□ The old Samsung Smart Refrigerator app cannot connect | ||
operate. | ||
with Samsung Smart Home models. | ||
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| □ You must log into your Samsung account to use the app. | |
The Samsung Smart | □ Make sure that the router operates normally. | |
□ If the | ||
Home app is installed | ||
□ If the | ||
but is not connected | ||
connection is not established. Use Easy Connection | ||
to my refrigerator. | ||
on the Samsung Smart Home app to connect your | ||
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| refrigerator to the router. | |
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Could not log into the | □ You must log into your Samsung account to use the app. | |
□ If you don’t have a Samsung account, follow the app’s | ||
app. | ||
onscreen instructions to create one. | ||
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| □ Easy Connection may fail due to the distance from the | |
Easy Connection fails. | router or electrical interference from the surrounding | |
| environment. Wait a moment and try again. | |
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The Samsung |
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Smart Home app | □ Exit and restart the Samsung Smart Home app, or | |
is successfully | disconnect and reconnect the router. | |
connected to my | □ Unplug the power cord of the refrigerator, and plug it | |
refrigerator but does | again after 1 minute. | |
not run. |
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analysis Fault
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