Samsung SCX-4725F, SCX-4725FN 13

13.1 <

Troubleshooting>

13 Troubleshooting

This chapter gives helpful information for what to do if you encounter an

error.

This chapter includes:

• Clearing document jams

• Clearing paper jams

• Understanding display messages

• Toner cartridge-related messages

• Solving other problems

Clearing document jams

When an original jams while passing through the ADF, Document Jam

appears on the display.

Input Misfeed

1Remove any remaining pages from the ADF.

2Open the ADF cover.

3Pull the jammed paper gently out of the ADF.

1ADF cover

1

Note

If you do not see the paper in this area, refer to Exit Misfeed.

See the next section.

4Close the ADF cover. Then load the removed pages, if any, back into

the ADF.

Note

To prevent document jams, use the scanner glass for thick, thin, or

mixed paper-type originals.

Exit Misfeed

1Remove any remaining pages from the ADF.

2Open the ADF cover.

3Pull the jammed paper gently out of the document output tray.

4Close the ADF cover. Then load the removed pages, if any, back into

the ADF.

Clearing paper jams

When a paper jam occurs, Paper Jam appears on the display. Refer to the

table below to locate and clear the paper jam.

Message Location of jam Go to

[Paper Jam 0]

Open/Close Door

In the paper feed area (tray or

manual tray)

the next

section and

page 13.2

[Paper Jam 1]

Open/Close Door

In the fuser area or around the

toner cartridge

page 13.2

[Paper Jam 2]

Check Inside

In the paper exit area page 13.2

Contents

Main Page C C 1. Introduction 2. System setup 3. Software overview 4. Network setup (SCX-4725FN only) 8. Scanning 9. Faxing 10. Fax setup 11. Ordering supplies and accessories 12. Maintenance Page i Important Precautions and Safety Information Laser Safety Statement WARNING Ozone Safety ii Mercury Safety C Power Saver Recycling Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Declaration of Conformity (European Countries) Approvals and Certifications EC Certification Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive (FAX) Replacing the Fitted Plug (for UK Only) Page 1.1 < 1 Special features 1.2 < Printer overview Front view Rear view 1.3 < Control panel overview 1.4 < Finding more information Selecting a location Clearance space 2.1 < 2 Menu overview 2.2 < Changing the display language Changing the country Setting the date and time Changing the clock mode Setting sounds Entering characters using the number keypad Entering alphanumeric characters Keypad letters and numbers Correcting numbers or names Inserting a pause Power Save mode 3.1 < 3 Supplied software 3.2 < Printer driver features System requirements Windows 3.3 < Linux Macintosh 4.1 < 4 Introduction Via network administration programs Via the control panel Supported operating systems Configuring EtherTalk Restoring the network configuration Printing a network configuration page Resetting the network interface Using SetIP program 4.3 < 5.1 < 5 media Loading originals On the scanner glass In the ADF Selecting print media 5.3 < Supported print media types and sizes 5.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 5.5 < Loading paper In the tray 5.6 < In the manual tray 5.7 < Setting the paper size and type Verifying an output location 6.1 < 6 Copying Changing the settings for each copy Darkness Original Type Changing the default copy settings Collation Using special copy features Clone copying 6.3 < Auto fit 2-up or 4-up copying ID card copying 6.4 < Poster copying Setting copy timeout 7.1 < 7 Printing a document Canceling a print job 8.1 < 8 Scanning basics Scanning to an application 9.1 < 9 Sending a fax Setting the fax header Adjusting the document settings Resolution Sending a fax automatically Sending a fax manually 9.3 < Confirming a transmission Automatic redialing Receiving a fax Changing receiving modes Receiving automatically in Fax mode Receiving manually in Tel mode 9.4 < Receiving manually using an extension telephone Receiving automatically in Ans/Fax mode Receiving faxes using DRPD mode Receiving in secure receiving mode Activating secure receiving mode Receiving faxes in memory 9.6 < Other ways to fax Sending a fax to multiple destinations Sending a delayed fax Adding pages to a delayed fax 9.7 < Sending a priority fax 10.1 < 10 Changing the fax setup options Fax setup options 10.2 < Using the advanced fax features Advanced fax options Printing sent fax report automatically Using the toll save mode 10.3 < Setting up Phone Book Speed dial numbers Registering a speed dial number Editing speed dial numbers Using speed dial numbers Searching Phone Book for an entry Printing Phone Book 11.1 < 11 accessories Toner cartridges How to purchase 12.1 < 12 Printing reports Printing a report Other available reports Clearing memory Cleaning your machine Cleaning the outside Cleaning the inside Cautions 12.3 < Maintaining the toner cartridge Toner cartridge storage Expected cartridge yield 12.4 < Redistributing toner Replacing the toner cartridge 12.5 < Cleaning the drum Cleaning the drum automatically Sending new toner notification 12.6 < Printing continuously when the Toner Empty Replace Toner message appears Clearing the Toner Empty Replace Toner message Maintenance parts Replacing the ADF rubber pad 12.7 < Managing your machine from the website (SCX-4725FN only) 13.1 < 13 Clearing document jams Input Misfeed Exit Misfeed Clearing paper jams In the tray In the manual tray In the fuser area or around the toner cartridge In the paper exit area 13.3 < Understanding display messages 13.4 < Toner cartridge-related messages 13.5 < Solving other problems Paper feeding problems 13.6 < 13.7 < Note: 13.8 < Printing quality problems 13.9 < A A A 13.10 < Copying problems 13.11 < Scanning problems Fax problems 13.12 < Common Windows problems 13.13 < Common Linux problems Note: Common Macintosh problems (SCX-4725FN only) 13.14 < Note: 14.1 < 14 General specifications Printer specifications 14.2 < Scanner and copier specifications Facsimile specifications I Numerics A B C O P R S T Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS BASIC PRINTING A DVANCED P USING WINDOWS POSTSCRIPT DRIVER (SCX-4725FN SHARING THE PRINTER LOCALLY USING SMART PANEL S USING YOUR PRINTER IN LINUX USING YOUR PRINTER WITH A MACINTOSH (SCX-4725FN 4 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 5 Custom In sta ll ati on Page 7 Installing Software for Network Printing Typ ic a l Instal la t ion 8 Custom In sta ll ati on T Reinstalli ng Printer Softwa re If you i nstalled the printer sof twar e for local printing and Removing Printer Software 2 Printing a Document Prin ting to a file (PRN ) 13 Printer Settings Layout Tab Paper Orientation 14 Paper Tab Source Scaling Printing 15 Graphics Tab Image Mode Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Printing Multip le Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printin g a Re duc e d or Enlar g ed Document Fitting Your Document to a Selected Paper Size Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver (SCX-4725FN only) Printer Settings 5 Locally Setting Up a Host Computer Setting Up a Client Computer Using Smart Panel 6 Understanding Smart Panel Toner Level Opening the Troubleshooting Guide Using Smart Panel Using Printer Settings Utility Using Onscreen Help File Changing the Smart Panel Program Settings 7 Scanning Using Samsung SmarThru Uninstalling Samsung SmarThru Using Samsung SmarThru Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver 29 8 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Dr iver root 31 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 32 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 34 Printing Files Scanning a Document 35 Adding Job Type Setti ngs Using the Image Manager Page Using Your Printer with a Macintosh (SCX-4725FN only) 37 9 a Macintosh (SCX-4725FN only) Installing Software for Macintosh Install the Printer driver Uninstalling the Printer driver Setting Up the Printer For a Networ k-connected Macintosh For a USB-connected Macintosh 39 Printing Printing a Document Changing P r inter Settings Layout Setting 40 Printing Multiple Pages on One Sheet of Paper Scanning SOFTWARE SECTION I A C D E T U W