13.12 <
Troubleshooting>
Common Windows problems
Note
Refer to Microsoft Windows 98/Me/2000/XP(32/64bit)/2003
(32/64bit) User’s Guide that came with your PC for further
information on Windows error messages.
Faxes do not store
in memory.
There may not be enough memory space to store
the fax. If the display shows the Memory Full
message, delete from memory any faxes you no
longer need and then try again to store the fax.
Blank areas
appear at the
bottom of each
page or on other
pages, with a small
strip of text at the
top.
You may have chosen the wrong paper settings
in the user option setting. For details about paper
settings, see page 5.7.
Condition Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
• Ensure that the cables are connected correctly,
and that the machine is switched on.
• If bi-directional communication is not turned on
in the driver, it will also cause this message.
“General
Protection Fault”,
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows and
try printing again.
“Fail To Print”, “A
printer timeout
error occurred.”
messages appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby mode
or after printing has been completed, check the
connection and/or whether an error has occurred.
Condition Suggested solutions Common PostScript problems (SCX-4725FN only)
The following situations are PS language specific and may occur when
several printer languages are being used.
Note
To receive a printed or screen-displayed message when PostScript
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
Problem Possible cause Suggested solutions
PostScript file
cannot be
printed.
The PostScript
driver may not be
installed correctly.
• Install the PostScript driver,
referring to the
Software
Section
.
• Print a configuration page
and verify that the PS version
is available for printing.
• If the problem persists,
contact a service
representative.
“Limit Check
Error” message
appears.
The print job was
too complex.
You might need to reduce the
complexity of the page or install
more memory.
A PostScript
error page
prints.
The print job may
not be PostScript.
Make sure that the print job is a
PostScript job. Check to see
whether the software
application expected a setup or
PostScript header file to be
sent to the machine.
When print a
document in
Macintosh with
Acrobat
Reader 6.0 or
higher, colors
print
incorrectly.
The resolution
setting in the
printer driver may
not be matched
with that in
Acrobat Reader.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.