Samsung SCX-4725F, SCX-4725FN 13.7 <

13.7 <

Troubleshooting>

The

machine

selects print

materials

from the

wrong

paper

source.

The paper source

selection in the

printer properties

may be incorrect.

For many software

applications, the paper

source selection is found

under the Paper

tab within

the printer properties. Select

the correct paper source.

See the printer driver help

screen.

A print job

is extremely

slow.

The job may be very

complex.

Reduce the complexity of the

page or try adjusting the print

quality settings.

If you are using

Windows 98/Me, the

Spool Setting may be

set incorrectly.

From the Start menu, choose

Settings and then Printers.

Right-click the Samsung

SCX-4725 Series PCL 6

machine icon, choose

Properties, click the Details

tab, and then choose the

Spool Settings button.

Select the desired spool

setting.

Half the

page is

blank.

The page orientation

setting may be

incorrect.

Change the page orientation

in your application. See the

printer driver help screen.

The paper size and

the paper size

settings do not

match.

Ensure that the paper size in

the printer driver settings

matches the paper in the

tray.

Or, ensure that the paper

size in the printer driver

settings matches the paper

selection in the software

application settings you use.

Condition Possible cause Suggested solutions

The

machine

prints, but

the text is

wrong,

garbled, or

incomplete.

The printer cable is

loose or defective.

Disconnect the printer cable

and reconnect. Try a print job

that you have already printed

successfully. If possible,

attach the cable and the

machine to another computer

and try a print job that you

know works. Finally, try a

new printer cable.

The wrong printer

driver was selected.

Check the application’s

printer selection menu to

ensure that your machine is

selected.

The software

application is

malfunctioning.

Try printing a job from

another application.

The operating system

is malfunctioning.

Exit Windows and reboot the

computer. Turn the machine

off and then back on again.

Pages print,

but are

blank.

The toner cartridge is

defective or out of

toner.

Redistribute the toner, if

necessary. See page 12.4.

If necessary, replace the

toner cartridge.

The file may have

blank pages.

Check the file to ensure that

it does not contain blank

pages.

Some parts, such as

the controller or the

board, may be

defective.

Contact a service

representative.

The

illustrations

print

incorrectly

in Adobe

Illustrator.

The setting in the

software application

is wrong.

Select Download as

Bitmap in the TrueType

Options

window of the

graphic properties and print

the document again.

The printer

does not

print PDF

file correctly.

Some parts

of graphics,

text or

illustrations

are missing.

Incompatibility

between the PDF file

and the Acrobat

products.

Printing the PDF file as an

image may solve this problem.

Turn on

Print as Image

from

the Acrobat printing options.

Note:

It will take longer to print

when you print a PDF file as

an image.

Condition Possible cause Suggested solutions

Contents

Main Page C C 1. Introduction 2. System setup 3. Software overview 4. Network setup (SCX-4725FN only) 8. Scanning 9. Faxing 10. Fax setup 11. Ordering supplies and accessories 12. Maintenance Page i Important Precautions and Safety Information Laser Safety Statement WARNING Ozone Safety ii Mercury Safety C Power Saver Recycling Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Declaration of Conformity (European Countries) Approvals and Certifications EC Certification Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive (FAX) Replacing the Fitted Plug (for UK Only) Page 1.1 < 1 Special features 1.2 < Printer overview Front view Rear view 1.3 < Control panel overview 1.4 < Finding more information Selecting a location Clearance space 2.1 < 2 Menu overview 2.2 < Changing the display language Changing the country Setting the date and time Changing the clock mode Setting sounds Entering characters using the number keypad Entering alphanumeric characters Keypad letters and numbers Correcting numbers or names Inserting a pause Power Save mode 3.1 < 3 Supplied software 3.2 < Printer driver features System requirements Windows 3.3 < Linux Macintosh 4.1 < 4 Introduction Via network administration programs Via the control panel Supported operating systems Configuring EtherTalk Restoring the network configuration Printing a network configuration page Resetting the network interface Using SetIP program 4.3 < 5.1 < 5 media Loading originals On the scanner glass In the ADF Selecting print media 5.3 < Supported print media types and sizes 5.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 5.5 < Loading paper In the tray 5.6 < In the manual tray 5.7 < Setting the paper size and type Verifying an output location 6.1 < 6 Copying Changing the settings for each copy Darkness Original Type Changing the default copy settings Collation Using special copy features Clone copying 6.3 < Auto fit 2-up or 4-up copying ID card copying 6.4 < Poster copying Setting copy timeout 7.1 < 7 Printing a document Canceling a print job 8.1 < 8 Scanning basics Scanning to an application 9.1 < 9 Sending a fax Setting the fax header Adjusting the document settings Resolution Sending a fax automatically Sending a fax manually 9.3 < Confirming a transmission Automatic redialing Receiving a fax Changing receiving modes Receiving automatically in Fax mode Receiving manually in Tel mode 9.4 < Receiving manually using an extension telephone Receiving automatically in Ans/Fax mode Receiving faxes using DRPD mode Receiving in secure receiving mode Activating secure receiving mode Receiving faxes in memory 9.6 < Other ways to fax Sending a fax to multiple destinations Sending a delayed fax Adding pages to a delayed fax 9.7 < Sending a priority fax 10.1 < 10 Changing the fax setup options Fax setup options 10.2 < Using the advanced fax features Advanced fax options Printing sent fax report automatically Using the toll save mode 10.3 < Setting up Phone Book Speed dial numbers Registering a speed dial number Editing speed dial numbers Using speed dial numbers Searching Phone Book for an entry Printing Phone Book 11.1 < 11 accessories Toner cartridges How to purchase 12.1 < 12 Printing reports Printing a report Other available reports Clearing memory Cleaning your machine Cleaning the outside Cleaning the inside Cautions 12.3 < Maintaining the toner cartridge Toner cartridge storage Expected cartridge yield 12.4 < Redistributing toner Replacing the toner cartridge 12.5 < Cleaning the drum Cleaning the drum automatically Sending new toner notification 12.6 < Printing continuously when the Toner Empty Replace Toner message appears Clearing the Toner Empty Replace Toner message Maintenance parts Replacing the ADF rubber pad 12.7 < Managing your machine from the website (SCX-4725FN only) 13.1 < 13 Clearing document jams Input Misfeed Exit Misfeed Clearing paper jams In the tray In the manual tray In the fuser area or around the toner cartridge In the paper exit area 13.3 < Understanding display messages 13.4 < Toner cartridge-related messages 13.5 < Solving other problems Paper feeding problems 13.6 < 13.7 < Note: 13.8 < Printing quality problems 13.9 < A A A 13.10 < Copying problems 13.11 < Scanning problems Fax problems 13.12 < Common Windows problems 13.13 < Common Linux problems Note: Common Macintosh problems (SCX-4725FN only) 13.14 < Note: 14.1 < 14 General specifications Printer specifications 14.2 < Scanner and copier specifications Facsimile specifications I Numerics A B C O P R S T Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS BASIC PRINTING A DVANCED P USING WINDOWS POSTSCRIPT DRIVER (SCX-4725FN SHARING THE PRINTER LOCALLY USING SMART PANEL S USING YOUR PRINTER IN LINUX USING YOUR PRINTER WITH A MACINTOSH (SCX-4725FN 4 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 5 Custom In sta ll ati on Page 7 Installing Software for Network Printing Typ ic a l Instal la t ion 8 Custom In sta ll ati on T Reinstalli ng Printer Softwa re If you i nstalled the printer sof twar e for local printing and Removing Printer Software 2 Printing a Document Prin ting to a file (PRN ) 13 Printer Settings Layout Tab Paper Orientation 14 Paper Tab Source Scaling Printing 15 Graphics Tab Image Mode Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Printing Multip le Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printin g a Re duc e d or Enlar g ed Document Fitting Your Document to a Selected Paper Size Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver (SCX-4725FN only) Printer Settings 5 Locally Setting Up a Host Computer Setting Up a Client Computer Using Smart Panel 6 Understanding Smart Panel Toner Level Opening the Troubleshooting Guide Using Smart Panel Using Printer Settings Utility Using Onscreen Help File Changing the Smart Panel Program Settings 7 Scanning Using Samsung SmarThru Uninstalling Samsung SmarThru Using Samsung SmarThru Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver 29 8 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Dr iver root 31 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 32 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 34 Printing Files Scanning a Document 35 Adding Job Type Setti ngs Using the Image Manager Page Using Your Printer with a Macintosh (SCX-4725FN only) 37 9 a Macintosh (SCX-4725FN only) Installing Software for Macintosh Install the Printer driver Uninstalling the Printer driver Setting Up the Printer For a Networ k-connected Macintosh For a USB-connected Macintosh 39 Printing Printing a Document Changing P r inter Settings Layout Setting 40 Printing Multiple Pages on One Sheet of Paper Scanning SOFTWARE SECTION I A C D E T U W