13.9 <

Troubleshooting>
Background scatter
Background scatter results from bits of toner
randomly distributed on the printed page.
The paper may be too damp. Try printing with
a different batch of papers. Do not open
packages of paper until necessary so that the
paper does not absorb too much moisture.
If background scatter occurs on an envelope,
change the printing layout to avoid printing
over areas that have overlapping seams on
the reverse side. Printing on seams can cause
problems.
If background scatter covers the entire surface
area of a printed page, adjust the print
resolution through your software application or
the printer properties.
Misformed
characters
If characters are improperly formed and
producing hollow images, the paper stock may
be too slick. Try a different paper. See page
5.7.
If characters are improperly formed and
producing a wavy effect, the scanner unit may
need service. For service, contact a service
representative.
Page skew
Ensure that the paper is loaded properly.
Check the paper type and quality. See
page 5.7.
Ensure that the paper or other material is
loaded correctly and the guides are not too
tight or too loose against the paper stack.
Curl or wave
Ensure that the paper is loaded properly.
Check the paper type and quality. Both high
temperature and humidity can cause the
paper to curl. See page 5.7.
Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Condition Suggested solutions

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Wrinkles or creases
Ensure that the paper is loaded properly.
Check the paper type and quality. See
page 5.7.
Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machine. See page 12.2.
Black pages
The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
The toner cartridge may be defective and
need replacing. Remove the toner cartridge
and install a new one. See page 12.4.
The machine may require to be repaired.
Contact a service representative.
Loose toner
Clean the inside of the machine. See
page 12.2.
Check the paper type and quality. See
page 5.7.
Remove the toner cartridge and install a new
one. See page 12.4.
If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
The paper may not meet paper specifications.
See page 5.7.
Condition Suggested solutions

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A