appendix

Symptom

 

 

Countermeasures

 

A message of “Need to reset date/time.” Is displayed

yy This message is displayed if there occurs a problem with the time

 

on the screen.

 

setting of the internal clock or an error in the clock itself.

 

 

 

Contact the retailer or the service center for more information.

 

The time bar is not displayed in Search mode.

yy The timeline can switch between normal and extension mode.

 

 

 

In extension mode, the time bar may not be displayed in the current

 

 

 

timeline. Switch to normal mode or use the left or right button to

 

 

 

navigate through the time bar.

 

The “NO HDD” icon and an error message are

yy Check the HDD for connection. If the problem persists in a normal

 

displayed.

 

condition, contact the nearest service center to have the HDD checked

 

 

by the service personnel.

 

I have installed an additional HDD on the DVR but it

yy See the compatibilty list to check if the additional HDD is supported by

does not recognize the HDD.

 

the DVR. For the compatibility list, contact the retailer where you

 

 

 

purchased the DVR.

 

I have connected an external storage device to the

yy See the compatibility list of external storage devices to check if the

 

DVR but the DVR seems not to recognize it.

 

connected device is supported by the DVR.

 

 

 

For the compatibility list, contact the retailer where you purchased the

 

 

 

DVR.

 

 

 

 

 

 

If I press the ESC key in full screen mode of the

yy Press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC

 

WebViewer, the system does not switch to a normal

 

 

key again. The system will switch to a normal split mode.

 

split mode.

 

 

 

 

 

 

 

 

 

 

I found it difficult to configure the network settings if

yy For more information, refer to the user manual.

 

using the default search, backup and router settings.

yy If you want to check the basics of the product for a quick start, refer to

 

 

the quick start guide (backup, search).

 

 

yy If you use the router for network connection, refer to the “Connecting to

 

 

the Internet using the router” section in this manual.

 

I forgot the password.

yy Contact the DVR administrator for help.

 

 

 

 

 

 

 

Backup data is just not played by the PC or DVR.

yy When you are backing up data, you have choices about the player either:

 

 

PC or DVR. Make your selection before proceeding.

 

 

yy If you are using the PC to play the data, the format of the backup file

 

 

 

should be SEC.

 

 

 

 

 

 

 

yy If you are using the DVR for this purpose, formatting backup files should

 

 

be done by the DVR.

 

My player does not switch to Live mode while in

yy

 

@

 

 

 

 

 

playback.

 

Press the Stop [

] button on the remote control, or click the [

 

 

 

 

]

 

icon on the launcher to switch to Live mode.

 

 

 

 

 

122_ appendix

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Image 122
Samsung SDR5100 On the screen, Navigate through the time bar, Displayed, By the service personnel, Purchased the DVR