Troubleshooting | Samsung SLC410WXAA, SLC410WXAC manual

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	176
• Power and cable connecting problems		177
•	Printing problems	178
•	Printing quality problems	182
•	Operating system problems	190

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Samsung SLC410WXAA, SLC410WXAC manual Troubleshooting

Contents

User’s Guide Basic Introduction Environmentally friendly Key benefits Wide range of functionality and application support Operating System Windows Mac Linux C41xW Features by models Software Included, Blank Not available Variety feature Status LED flashes or remains constantly on Useful to know Chapter About this user’s guideGeneral icons Conventions Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview Accessories Front view Rear view Control panel overview Turning on the machine Accessories Run Installing the driver locallyWindows Reinstalling the driver Learning the Basic Usage To print a demo Printing a demo Media and tray To change the size, you need to adjust the paper guideTray overview Loading paper in the tray Media and tray Manager select Switch to advanced mode Device Settings Setting the paper size and type onPrinting on special media Labels Preprinted paper Card stock/ Custom-sized paper Setting the paper size and type Printing Basic printing Opening printing preferences Canceling a print jobClick Properties or Preferences Using a favorite setting Eco printing Setting eco mode on the driverSetting Eco mode on the control panel Using help Result simulator Maintenance Ordering supplies and accessories Type Average yield a Part name Available supplies Available supplies Available maintenance parts Storing the toner cartridge Estimated cartridge life Handling instructionsToner cartridge usage Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge To be placed. Otherwise your printer stops printing Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Cleaning the outside Cleaning the machineCleaning the inside Cleaning the machine Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Inside the machine Exit area Color of the LED indicates the machines current status Understanding the status LED Status LED Status Description Toner / WPS / Power / Eco LEDOrange Appendix General specifications Specifications Specifications Print media specifications Folio, A4, JIS B5, ISO ColoredPre-printed Section Recycled Labels b Tray Minimum size custom Print media weight/Capacitya Type SizeMaximum size custom Windows Vista Operating system Requirement recommendedFree HDD space Windows XP Windows Server Mac OS X MacOperating system Requirements Recommended Free HDD space Items Requirements LinuxOperating system Network environment Ozone safety Laser safety statementRegulatory information Recycling Power saver China only United States of America only Applicable in countries with separate collection systemsFCC information to the user Federal communications commission FCC Canadian radio interference regulationsUnited states of america Russia only Germany only FCC statement for wireless LAN use Brown Live Important warningTurkey only Thai only Replacing the fitted plug for UK only Green and Yellow Earth EC Certification Approvals and CertificationsDeclaration of conformity European countries EEA/EFTA countries No limitations at this time Wireless guidanceRegulatory compliance statements EU countries Israel only China only REV.1.01 Copyright Advanced Advanced 190 Software installation List Installation for MacAfter the installation is finished, click Close Click Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a network- connected machine SyncThru Web Service SyncThru Web Admin ServiceSetIP Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration report Network manager before proceeding IPv4 configuration using SetIP Mac Preferences or Administrator IPv4 configuration using SetIP LinuxOpen /opt /Samsung /mfp /share /utils Silent installation Mode Installing driver over the network Command- line Definition Description Command-line Parameters Printers and Faxes folder MacRead the license agreement and click Continue Opens Printers Click IP and select HP Jetdirect Socket in Protocol Install the Linux driver and add network printerLinux Connection Type and click Continue Add a network printer Activating IPv6 IPv6 configurationFrom the control panel Settings From the SyncThru Web ServicePress Network TCP/IP IPv6 DHCPv6 Config ID admin Password sec00000 Using SyncThru Web Service Getting started Wireless network setupWireless network name and network password Understanding your network type Panel Introducing wireless set up methodsWith Access Point From the machine’s control See Setting up Wi-Fi Direct on Items to prepare Using the WPS buttonChoosing your type Machines with a display screen Wireless OK WPS Setting Machines without a display screen Using the menu button Canceling the connection processRe-connecting to a network Disconnecting from a network Setup using Windows Access point via USB cablePress Network Wireless Wlan Settings Screen. Then, click Next Operation Mode Select Infrastructure Access point without a USB cable recommended Creating the infrastructure network Wireless network setup Creating the ad hoc network in Windows Ad hoc via USB cable Operation Mode Select ad hoc For the Static method Setup using MacCable between the computer and machine. Click Next For the Dhcp method Make sure that the machine is connected to your computer Powered onType and click Continue If the screen does not appear, go to step NextWEP Key Index Access point without a USB cable recommended Type and click Continue Connection and click Next Creating the ad hoc network in Mac Click Continue For the Dhcp method Quit Printing a network configuration reportUsing a network cable Machine when configuring the wireless network Configuring the machine’s wireless network IP setting using SetIP Program WindowsClick Wireless Wizard Turning the Wi-Fi network on/off You can also turn the Wi-Fi network on/off Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing Click Wireless Custom Enable Wi-Fi Direct Setting up the mobile deviceEnable or disable Wi-Fi Direct and set other options Select Network Wireless Wi-Fi Direct from the control panel Troubleshooting Problems during setup or driver installation Click Configure Port.. button How to compareFor Windows 7, select Control Panel Devices and Printers Other problems Wireless network setup Android OS 2.1 or higher IOS 4.0 or higher Samsung Mobile PrintSupported Mobile OS Supported devices Requirements Using the NFC featureDirect on Printer starts printing Confirmation pop-up window appears Google Cloud PrintRegistering your Google account to the printer Click Register Printing from the Chrome browser Printing from an application on mobile devicePrinting with Google Cloud Print Special features Altitude adjustment Preferences Changing the default print settingsChange the settings on each tab Click OK For Windows 7, select Control Panel Devices and Printers Setting your machine as a default machine Printing to a file PRN Using advanced print featuresCheck the Print to file box in the Print window Multiple Pages per Side Understanding special printer features Poster Printing Booklet Printinga Description Using advanced print features Editing a watermark Creating a watermarkDeleting a watermark Overlay Overlay aCreating a new Overlay List box Using a page overlay Printing multiple pages on one sheet Changing printer settingsMac printing Printing a document Printing on both sides of the paper Lp -d printer name -o option file name Linux printingPrinting from applications Printing files Open the Unified Driver Configurator Configuring Printer PropertiesTo remove the machine from the selected class Useful management tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print Easy Eco Driver How to useFrom the Favorites tab, select Eco Printing Preview SyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web Service Information tab Security tab Settings tabMaintenance tab Setting the system administrator’s information Using SyncThru Web Service Printer List Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager To open the program Advanced settings user interface overview Device Settings Job Accounting Alert Settings Windows only These icons appear on the Windows task bar Samsung Printer Status overviewMachine status Preferences, click the Basic tab Printer Status button User’s Guide Using Samsung Printer StatusClose Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorPrinters configuration Stop/Start Stops/starts the machine Switches to Printers configurationPrinters tab Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Slow Half the page is blank Machine selects printPaper source Print job is extremely Blank Text is wrongGarbled, or incomplete Pages print, but they are Printing problems Printed lighter than the rest Printing quality problemsCondition Suggested Solutions Light or faded print Top half of the paper is White Spots ConditionToner specks Dropouts Black background Condition Suggested Solutions Vertical linesToner smear Characters or pictures Background scatter Curl or wave Back of printouts are dirty Condition Suggested Solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested Solutions Loose tonerHorizontal stripes Sheets Condition Suggested Solutions CurlAn unknown image Repetitively appears on a few Common Windows problems Operating system problems Condition Suggested solutions Common Mac problems Common Linux problems Condition Suggested solutions Cannot open port device file Quick Guide for Windows 8 User Start Screen Desktop Screen Understanding the screen Operating Requirement recommended Free HDD System requirementsSpace From the Desktop Screen From the Start Screen Click the window and select Run Setup.exe Address on Installing the driver over the network Installing the driver over the network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Installing the driver over the wireless network Click Programs and Features Uninstalling the driver Understanding the Samsung Printer Experience Using Samsung Printer ExperiencePrinter Information Adding/Deleting Printers Adding a printerSelect Add Printer Printing from Windows Cancelling a print jobDeleting a printer Basic printing Click More settings Opening more settingsEco settings This option allows you to print with the given permission Paper settingsLayout settings Job Accounting Scanning from Windows Select the content you want to print from other applicationFrom the Charms, select Share Samsung Printer Experience From the Charms, select Search Apps Accessing management toolsFind Samsung Printers Select Device Settings Installing accessoriesSearch for Devices and Printers Settings TroubleshootingDevices and Printers Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Dot Matrix Printer DuplexDuty Cycle Fuser Unit EtherTalkEmulation Ethernet Ieee GatewayGrayscale Halftone IPM ITU-T No chart Modem MAC address Originals NetWare Print Media ResolutionPostScript Printer Driver Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Printer Status WPS the machine does not have a display Toner cartridge