Troubleshooting | Samsung SLC410WXAC, SLC410WXAA instruction

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		57
•	Clearing paper jams	58
•	Understanding the status LED	62

This chapter gives helpful information for what to do if you encounter an error.

If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced User's Guide (see "Troubleshooting" on page 175).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Samsung SLC410WXAC, SLC410WXAA manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Operating System Windows Mac Linux C41xW Software Variety feature Included, Blank Not available Useful to know Status LED flashes or remains constantly on About this user’s guide General iconsConventions Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overview Front view Rear view Control panel overview Turning on the machine Windows Installing the driver locallyAccessories Run Reinstalling the driver Learning the Basic Usage Printing a demo To print a demo Tray overview To change the size, you need to adjust the paper guideMedia and tray Loading paper in the tray Media and tray Printing on special media Setting the paper size and type onManager select Switch to advanced mode Device Settings Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Basic printing Printing Click Properties or Preferences Canceling a print jobOpening printing preferences Using a favorite setting Setting eco mode on the driver Setting Eco mode on the control panelUsing help Eco printing Result simulator Maintenance Ordering supplies and accessories Available supplies Type Average yield a Part name Available supplies Available maintenance parts Storing the toner cartridge Toner cartridge usage Handling instructionsEstimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container To be placed. Otherwise your printer stops printing Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Cleaning the inside Cleaning the machineCleaning the outside Cleaning the machine Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Inside the machine Exit area Understanding the status LED Color of the LED indicates the machines current status Status LED Orange Toner / WPS / Power / Eco LEDStatus Description Appendix Specifications General specifications Specifications Print media specifications Colored Pre-printedSection Recycled Labels b Folio, A4, JIS B5, ISO Maximum size custom Print media weight/Capacitya Type SizeTray Minimum size custom Operating system Requirement recommended Free HDD space Windows XPWindows Server Windows Vista Mac Operating system Requirements RecommendedFree HDD space Mac OS X Operating system LinuxItems Requirements Network environment Regulatory information Laser safety statementOzone safety Power saver China only Recycling FCC information to the user Applicable in countries with separate collection systemsUnited States of America only United states of america Canadian radio interference regulationsFederal communications commission FCC FCC statement for wireless LAN use Russia only Germany only Important warning Turkey only Thai only Replacing the fitted plug for UK onlyGreen and Yellow Earth Brown Live Declaration of conformity European countries Approvals and CertificationsEC Certification Wireless guidance Regulatory compliance statementsEU countries EEA/EFTA countries No limitations at this time Israel only China only Copyright REV.1.01 Advanced Advanced 190 Software installation Installation for Mac After the installation is finished, click CloseClick Continue List Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a network- connected machine SetIP SyncThru Web Admin ServiceSyncThru Web Service Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address IPv4 configuration using SetIP Mac Network manager before proceeding Open /opt /Samsung /mfp /share /utils IPv4 configuration using SetIP LinuxPreferences or Administrator Installing driver over the network Silent installation Mode Command-line Parameters Command- line Definition Description Mac Read the license agreement and click ContinueOpens Printers Printers and Faxes folder Install the Linux driver and add network printer LinuxConnection Type and click Continue Click IP and select HP Jetdirect Socket in Protocol Add a network printer From the control panel IPv6 configurationActivating IPv6 From the SyncThru Web Service Press Network TCP/IP IPv6 DHCPv6 ConfigID admin Password sec00000 Settings Using SyncThru Web Service Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods With Access PointFrom the machine’s control Panel See Setting up Wi-Fi Direct on Choosing your type Using the WPS buttonItems to prepare Wireless OK WPS Setting Machines with a display screen Machines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Using the menu button Press Network Wireless Wlan Settings Access point via USB cableSetup using Windows Screen. Then, click Next Operation Mode Select Infrastructure Access point without a USB cable recommended Creating the infrastructure network Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc Setup using Mac Cable between the computer and machine. Click NextFor the Dhcp method For the Static method Type and click Continue Powered onMake sure that the machine is connected to your computer WEP Key Index NextIf the screen does not appear, go to step Access point without a USB cable recommended Type and click Continue Connection and click Next Creating the ad hoc network in Mac Click Continue For the Dhcp method Printing a network configuration report Using a network cableMachine when configuring the wireless network Quit Click Wireless Wizard IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Turning the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/off Setting up the mobile device Enable or disable Wi-Fi Direct and set other optionsSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct Problems during setup or driver installation Troubleshooting For Windows 7, select Control Panel Devices and Printers How to compareClick Configure Port.. button Other problems Wireless network setup Samsung Mobile Print Supported Mobile OSSupported devices Android OS 2.1 or higher IOS 4.0 or higher Direct on Using the NFC featureRequirements Printer starts printing Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appears Printing with Google Cloud Print Printing from an application on mobile devicePrinting from the Chrome browser Special features Altitude adjustment Changing the default print settings Change the settings on each tab Click OKFor Windows 7, select Control Panel Devices and Printers Preferences Setting your machine as a default machine Check the Print to file box in the Print window Using advanced print featuresPrinting to a file PRN Understanding special printer features Multiple Pages per Side Poster Printing Booklet Printinga Description Using advanced print features Deleting a watermark Creating a watermarkEditing a watermark Creating a new Overlay aOverlay Using a page overlay Overlay List box Changing printer settings Mac printingPrinting a document Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applicationsPrinting files Lp -d printer name -o option file name To remove the machine from the selected class Configuring Printer PropertiesOpen the Unified Driver Configurator Useful management tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print From the Favorites tab, select Eco Printing Preview How to useEasy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabSetting the system administrator’s information Information tab Security tab Using SyncThru Web Service Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Printer List Device Settings Advanced settings user interface overview Alert Settings Windows only Job Accounting Samsung Printer Status overview Machine statusPreferences, click the Basic tab Printer Status button These icons appear on the Windows task bar Close Using Samsung Printer StatusUser’s Guide Printers configuration Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Switches to Printers configuration Printers tabClasses tab Stop/Start Stops/starts the machine Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Paper sourcePrint job is extremely Slow Half the page is blank Text is wrong Garbled, or incompletePages print, but they are Blank Printing problems Printing quality problems Condition Suggested Solutions Light or faded printTop half of the paper is Printed lighter than the rest Condition Toner specksDropouts White Spots Toner smear Condition Suggested Solutions Vertical linesBlack background Background scatter Characters or pictures Curl or wave Solid color or black pages Condition Suggested Solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested Solutions Loose tonerCharacter voids Condition Suggested Solutions Curl An unknown imageRepetitively appears on a few Sheets Operating system problems Common Windows problems Common Mac problems Condition Suggested solutions Common Linux problems Condition Suggested solutions Cannot open port device file Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop Screen Space System requirementsOperating Requirement recommended Free HDD From the Start Screen From the Desktop Screen Click the window and select Run Setup.exe Installing the driver over the network Address on Installing the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Uninstalling the driver Click Programs and Features Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Select Add Printer Adding a printerAdding/Deleting Printers Cancelling a print job Deleting a printerBasic printing Printing from Windows Eco settings Opening more settingsClick More settings Paper settings Layout settingsJob Accounting This option allows you to print with the given permission From the Charms, select Share Samsung Printer Experience Select the content you want to print from other applicationScanning from Windows Find Samsung Printers Accessing management toolsFrom the Charms, select Search Apps Search for Devices and Printers Installing accessoriesSelect Device Settings Devices and Printers TroubleshootingSettings Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duty Cycle DuplexDot Matrix Printer EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Ieee ITU-T No chart IPM MAC address Modem NetWare Originals Resolution PostScriptPrinter Driver Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Printer Status Toner cartridge WPS the machine does not have a display