Samsung SLM3370FD, SLM3370FDXAA, SLM3870FWXAA, SLM4070FR, SLM4070FRXAA 6. Troubleshooting

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 337

• Power and cable connecting problems 338

• Printing problems 339

• Printing quality problems 343

• Copying problems 351

• Scanning problems 352

• Faxing problems 354

• Operating system problems 356

For errors that occur during the wireless software installation and settings, refer to the

troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless

network" on page 211).

Contents

Main BASIC 1. Introduction 2. Menu Overview and Basic Setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Fast high resolution printing Convenience Key benefits Wide range of functionality and application support Supports various wireless network setting method Page Some features and optional goods may not be available depending on model or country. Operating System (: Included, Blank: Not available) Software (: Included, Blank: Not available) Various features Page (: Included, : Optional, Blank: Not available) Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving See "General specifications" on page 144. Maintenance / Checking Supply usage Components Front view Rear view 7 8 9 10 M337xFD/M337xHD/M387xFD/M387xFW/M387xHD/M407xFD/M407xFR/M407xHR Page M407xFX Page Turning on the machine Installing the driver locally 1 3 Installing the driver locally 4 5 1 2 3 Reinstalling the driver 1 3 2 4 Page Page Page Page Page Page M407xFX You can set menus easily using the touch screen. Introducing the touch screen Page Page Page Page Page Page Page Machines basic settings 1 2 Machines basic settings 3 4 5 Tray overview Page Loading paper in the tray Tray 1 / optional tray 1 2 3 4 5 6 Multi-purpose (or manual feeder) tray Tips on using the multi-purpose (or manual feeder) tray 1 2 3 4 Printing on special media (: Supported, Blank: Not supported) Envelope Page Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type 1 2 4 Using the output support Preparing originals Loading originals On the scanner glass 1 2 3 In the document feeder Page Printing 2 3 5 4 Canceling a print job Opening printing preferences 2 3 4 Page Eco printing Setting Eco mode on the control panel 1 2 Setting Eco mode on the driver Eco options Result simulator Secure printing Starting secure printing from the SyncThru Web Service 1 2 3 4 Printing secure documents from the control panel Page Basic copy 1 2 3 4 5 1 4 Original Type 1 2 4 Reduced or enlarged copy To select from the predefined copy sizes 1 4 To scale the copy by directly entering the scale rate 1 2 4 ID card copying 1 2 3 4 Page Basic scanning Basic Scanning 1 2 3 1 2 3 4 5 Sending a fax manually 1 3 4 5 6 Sending a fax to multiple destinations 1 2 3 6 7 Receiving a fax Adjusting the document settings Resolution 1 3 Darkness 1 2 3 About USB memory Plugging in a USB memory device A B Scanning to a USB memory device Scanning 1 2 3 4 Customizing Scan to USB 1 2 3 4 5 Printing from a USB memory device To print a document from a USB memory device 1 2 3 4 5 6 Page Page Page 3. Maintenance Ordering supplies and accessories Available consumables Available accessories You can purchase and install accessories to enhance your machines performance and capacity. Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner Page Page Replacing the toner cartridge Page Page Page Precautions Setting Device Options 2 3 4 5 6 7 Upgrading a memory module Page Monitoring the supplies life Setting the toner low alert Cleaning the outside Cleaning the inside Page Cleaning the pickup roller Cleaning the scan unit 1 2 3 4 Page 4. Troubleshooting Tips for avoiding paper jams In tray1 In optional tray Page Page Page Inside the machine Page Page In the exit area Page Page Page Clearing original document jams Page Page Page Page Original paper jam in scanner duplex path The color of the LED indicates the machine's current status. Page Page Paper Jam-related messages Toner-related messages Tray-related messages Network-related messages Misc. messages Page Page Page General specifications Page Print media specifications Page System requirements Microsoft Windows Mac Linux Unix Network environment Laser safety statement Ozone safety Mercury Safety Power saver China only Recycling Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) Taiwan only (The United States of America only) State of California Proposition 65 Warning (USA Only) Radio frequency emissions FCC information to the user Canadian radio interference regulations United States of America Federal Communications Commission (FCC) Russia only Intentional emitter per FCC Part 15 FCC Statement for Wireless LAN use: Germany only Turkey only Thailand only Canada only Fax Branding You should also know that: Replacing the Fitted Plug (for UK Only) Important Important warning: Declaration of conformity (European countries) Approvals and Certifications EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Israel only Regulatory compliance statements Page Page Copyright Page ADVANCED 1. Software Installation 2. Using a Network-Connected Machine 3. Useful Setting Menus 4. Special Features ADVANCED 5. Useful Management Tools 6. Troubleshooting 1. Software Installation Installation for Mac Reinstallation for Mac Installation for Linux Reinstallation for Linux 2. Using a Network- Connected Machine Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP wired network setup Printing a network configuration report IPv4 configuration using SetIP (Windows) Page Page Page 1 3 4 5 1 2 3 4 5 Silent installation Mode Page Mac 1 on. 3 For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. 4 5 6 Page Page 4 5 6 7 8 Uninstalling the printer driver package Page From the control panel Activating IPv6 1 2 3 DHCPv6 address configuration 1 2 From the SyncThru Web Service Activating IPv6 1 2 3 4 5 6 7 IPv6 address configuration 1 2 3 Getting started Understanding your network type Wireless network name and network password Introducing wireless set up methods Using the WPS button Choosing your type Machines with a display screen Connecting in PBC mode 1 2 3 4 5 Connecting in PIN mode 1 2 3 4 5 Machines without a display screen Connecting in PBC mode 1 2 Re-connecting to a network Canceling the connection process Disconnecting from a network Using the menu button 1 2 Setup using Windows Access point via USB cable (recommended) Items to prepare Page 8 9 10 11 Ad hoc via USB cable Items to prepare Creating the ad hoc network in Windows 5 6 7 8 9 10 11 Setup using Mac Page 12 cable between the computer and machine. 13 Page 10 Type and click Continue. settings and click Next. 11 machine has searched appears. Click Advanced Setting. 13 14 15 Quit. Using a network cable Printing a network configuration report IP setting using SetIP Program (Windows) Configuring the machines wireless network Using SyncThru Web Service 1 2 3 4 5 6 10 Turning the Wi-Fi network on/off 3 1 2 Setting up Wi-Fi Direct From the USB cable-connected computer(recommended) From the machine (Machines with a display/touch screen) From the network-connected computer Setting up the mobile device Connecting Failure - SSID Not Found Troubleshooting for wireless network Problems during setup or driver installation Printers Not Found Connecting Failure - Invalid Security Connecting Failure - General Connection Error Connecting Failure - Connected Wired Network Connecting Failure - Assigning the IP address PC Connection Error Other problems Page Samsung Mobile Print What is Samsung Mobile Print? Downloading Samsung Mobile Print Supported Mobile OS Supported devices AirPrint Google Cloud Print Registering your Google account to the printer 1 2 3 4 5 6 Page 3. Useful Setting Menus Before you begin reading a chapter Print Copy feature Page Page Page Page Copy Setup Fax Feature Sending setup Page Receiving setup Change Default setup Press (fax) > (Menu) > Fax Setup > Change Default on the control panel. Manual TX/RX setup Scan feature Scan setup Page Page Machine setup Page Page Admin setup For the model with a touch screen, press (Setup) > Admin Setup > Next on the touch screen. cartridge Page Paper setup Sound / Volume Report Maintenance Press (Menu) > System Setup > Maintenance on the control panel. Address book setup Press (Setup) > Machine Setup > Next > Address Book on the touch screen. Network setup Page Job management Press (Menu) > Job Management on the control panel. Job Status Eco Press (Eco) > select the menu item you want on the touch screen. USB Document box Press (Document Box) > select the menu item you want > Next on the touch screen. Scan to cloud Press (Scan to Cloud) > select the menu item you want > Next on the touch screen. Secure release Press (Secure Release) on the touch screen. page 64). 4. Special Features Altitude adjustment Storing email address Storing on your machine 4 1 2 3 Page Entering various characters Understanding keypad Entering various characters Understanding pop-up keyboard Registering a speed dial number 1 2 3 4 5 Using speed dial numbers 1 2 4 3 4 5 1 2 3 Page 1 2 3 4 Exporting Address Book 1 2 3 4 Importing Address Book 1 2 3 4 5 Printing address book 1 2 Registering authorized users Changing the default print settings 1 2 3 4 5 6 Setting your machine as a default machine 3 4 Using advanced print features Printing to a file (PRN) 1 2 3 Understanding special printer features Page Page Page Page Page Page Page Using Direct Printing Utility What is Direct Printing Utility? Printing 1 2 3 4 5 6 Using the right-click menu 1 2 3 Page Printing on both sides of the paper 1 2 3 4 5 Using help Linux printing Page 3 4 Unix printing Proceeding the print job 1 5 Changing the machine settings General tab Image tab Text tab Basic scanning method Setting the scan settings in the computer 1 2 3 4 5 Scanning from network connected machine 1 2 3 Page Page Page Scanning to WSD Installing a WSD Printer Driver 1 2 3 4 Scanning using the WSD feature 1 2 Page Page Page Page Page Page Automatic redialing 1 2 3 Redialing the fax number 1 2 3 1 2 3 4 5 6 Delaying a fax transmission 1 4 5 6 7 8 9 Canceling a reserved fax job 3 4 Forwarding a sent fax to another destination 1 2 3 4 Forwarding a received fax 1 2 3 4 Sending faxes on both sides of paper 1 2 Receiving a fax in the computer 1 2 3 4 5 Changing the receive modes 1 2 4 Receiving manually in Tel mode Receiving in Answering Machine/Fax mode Receiving faxes with an extension telephone Receiving faxes using DRPD mode 1 2 3 4 Receiving in secure receiving mode Printing received faxes 1 2 3 Printing faxes on both sides of the paper 1 2 Receiving faxes in memory Using shared folder features Creating a shared folder 3 1 2 Using the shared folder Page Using optional device features Page Accessing management tools Page Page Easy Eco Driver Accessing SyncThru Web Service 1 2 Logging into SyncThru Web Service 1 2 SyncThru Web Service overview Address Book tab Settings tab Security tab Maintenance tab E-mail notification setup 1 2 3 4 Page Using Samsung Easy Document Creator Understanding Samsung Easy Printer Manager Advanced settings user interface overview Device Settings Scan to PC Settings Fax to PC Settings Alert Settings (Windows only) Job Accounting Using Samsung Printer Status Samsung Printer Status overview Using Samsung Printer Status Understanding the Samsung Printer Experience Adding/Deleting Printers Adding a printer 1 Or, right-click the Samsung Printer Experience page and select Settings. 2 3 You can see the added printer. Page Cancelling a print job Opening more settings 2 3 4 Basic tab Advanced tab Security tab Page Opening Unified Driver Configurator 1 2 3 Printers configuration Printers tab Classes tab Ports configuration 6. Troubleshooting Paper feeding problems Power and cable connecting problems Click this link to open an animation about solving power problems. Page Page Page Page Page Page Page A Page A A Page Copying problems Page Scanning problems Page Faxing problems Common Windows problems Common Mac problems Common Linux problems Common PostScript problems Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page A B C D E G general icons general settings glossary google cloud printing H help button I M Mac mac scanning machine information machine setup memory R rear view regulatiory information reports resolution S safety T toner cartridge touch screen tray U wireless wireless network

Samsung 6. Troubleshooting

Models: SLM3370FD SLM3370FDXAA SLM3870FWXAA SLM4070FR SLM4070FRXAA