Operating system problems
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6. Troubleshooting
Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.
4
Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are used.

The machine does not appear
on the scanners list.
• Ensure your machine is attached to your computer, connected properly via the USB port, and is turned on.
• Ensure the scanner driver for your machine is installed in your system. Open Unified Linux Driver configurator, switch to Scanners
configuration, then press Drivers. Make sure that driver with a name corresponding to your machine's name is listed in the
window.
• Ensure the port is not busy. Since functional components of machine (printer and scanner) share the same I/O interface (port), the
situation of simultaneous access of different user applications to the same port is possible. To avoid possible conflicts, only one of
them at a time is allowed to gain control over the device. The other user will encounter “device busy” response. This usually
happens when starting a scan procedure. An appropriate message box appears.
To identify the source of the problem, open the Ports configuration and select the port assigned to your scanner, port's symbol /
dev/mfp0 corresponds to LP:0 designation displayed in the scanners’ options, /dev/mfp1 relates to LP:1, and so on. USB ports start
at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequentially. In the Selected port pane, you can
see if the port is occupied by another application. If this is the case, you should either wait for completion of the current job or
press the Release port button, if you are sure that the present port application is not functioning properly.
The machine does not scan. • Ensure a document is loaded into the machine, ensure your machine is connected to the computer.
• If there is an I/O error while scanning.
Condition Suggested solutions