Troubleshooting

The touch screen responds slowly or improperly

If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

The touch screen may malfunction in humid conditions or when exposed to water.

Restart your device to clear any temporary software bugs.

Ensure that your device software is upgraded to the latest version.

If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings Backup and reset Factory data reset Reset device Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

Ensure that you have accessed the right cellular network.

Ensure that you have not set call barring for the phone number you are dialling.

Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

Ensure that you are not covering the built-in microphone.

Ensure that the microphone is close to your mouth.

If using a headset, ensure that it is properly connected.

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Samsung SM-A500HZKDBTC, SM-A500HZKDTUN, SM-A500HZWDCAC, SM-A500HZIDEGY manual Touch screen responds slowly or improperly

SM-A500HZKDEGY, SM-A500HZWATHR, SM-A500HZIDEGY, SM-A500HZKDTUN, SM-A500HZKDBTC specifications

The Samsung SM-A500HZKDXXV, also known as the Galaxy A5, is a smartphone that redefined the mid-range mobile experience. Launched in late 2014, it marked Samsung's foray into the design-centric smartphone sector, aiming to provide sleek aesthetics coupled with solid performance.

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The Galaxy A5 sports a 5-inch Super AMOLED display with a resolution of 720 x 1280 pixels. This technology delivers vibrant colors and excellent contrast ratios, ensuring a pleasurable viewing experience, whether users are browsing the web, watching videos, or engaging with apps. The display also features Corning Gorilla Glass 4 for protection against scratches and drops, which boosts durability.

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Overall, the Samsung SM-A500HZKDXXV Galaxy A5 is a well-rounded device that impresses with its design, performance, and camera capabilities. It successfully delivers a high-quality smartphone experience at a competitive price point, making it a popular choice among users seeking elegance and functionality.