Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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SM-G800HZDDSER, SM-G800HZKDSER, SM-G800HZWDBTC, SM-G800HZBDAFR, SM-G800HZKDACR specifications

The Samsung SM-G800 series comprises several models, including SM-G800HZWAXFE, SM-G800HZWAAFG, SM-G800HZDDTHR, SM-G800HZDDXFE, and SM-G800HZDDLYS. These devices are notable for their impressive balance of performance and portability.

One of the standout features of the SM-G800 series is its compact design, which is particularly appealing to users who prefer a smaller phone without sacrificing performance. The devices are equipped with a 4.4-inch Super AMOLED display, offering vibrant colors and deep contrasts that enhance visual experiences. With a resolution of 1280x720 pixels, the screen delivers sharp images whether for viewing photos, videos, or browsing the web.

Under the hood, these models are powered by a quad-core processor, ensuring smooth multitasking capabilities and efficient performance. The combination of this processing power with 2GB of RAM allows users to run multiple applications simultaneously without any noticeable lag. The internal storage options usually start at 16GB, expandable via microSD, allowing users to store their multimedia files effortlessly.

Camera performance is another highlight of the SM-G800 series. The rear camera typically features a 16-megapixel lens, complete with autofocus and LED flash, which captures stunning images in various lighting conditions. The front-facing camera, usually around 2 megapixels, is adequate for selfies and video calls. Advanced features such as HDR and various shooting modes enhance the photography experience.

Battery life is commendable, typically featuring a removable lithium-ion battery with a capacity of around 2100 mAh. This allows for extended usage throughout the day, with reliable performance for calls, browsing, and multimedia consumption. Furthermore, the devices support fast charging technology, minimizing downtime.

In terms of connectivity, the Samsung SM-G800 series is well-equipped with support for 4G LTE, Wi-Fi, Bluetooth, and GPS. These features ensure users stay connected and can access their favorite applications and services without interruptions.

The SM-G800 models run on Android, providing access to millions of apps through the Google Play Store. Overall, the Samsung SM-G800 series offers a well-rounded package with its stylish design, excellent camera capabilities, decent performance, and solid battery life, making it a suitable choice for consumers looking for a compact smartphone.