Appendix

Bixby Voice does not respond

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is updated to the latest version.

•If you are still having trouble with Bixby Voice after trying these tips, contact a Samsung Service Centre.

The screen brightness adjustment bar does not appear on the notification panel

Open the notification panel by dragging the status bar downwards, and then drag the notification panel downwards. Tap next to the brightness adjustment bar and tap the Show control on top switch to activate it.

Samsung Cloud does not work

•Ensure that you are connected to a network properly.

•During a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later.

The device does not recognise my irises from the locked screen

•Ensure that nothing obstructing the iris recognition camera and LED and try again.

•If light conditions are very different from when you registered your irises, the device may not recognise your irises. Move to another location and try again.

•Ensure that the device is not moving or tilted too much.

Removing the battery

•To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit www.samsung.com/global/ecodesign_energy.

•For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe.

•Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.

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