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Samsung SM-J320GZDDXXV, SM-J320GZWDXXV manual Error messages appear when opening multimedia files

Models: SM-J320GZDDXXV SM-J320GZWDXXV

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Samsung SM-J320GZDDXXV, SM-J320GZWDXXV manual Error messages appear when opening multimedia files

Contents

SM-J320F/DS SM-J320FN SM-J320G/DS SM-J320H/DS Table of Contents Appendix Read me first Basics Package contents Device layout Keys Installing the battery Battery Removing the battery Charging the battery Viewing the remaining charging time Reducing the battery consumption Battery charging tips and precautions Ultra power saving mode Power saving mode SIM or Usim card Installing the SIM or Usim card Replace the battery and back cover Removing the SIM or Usim card Switching between cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cards Memory card Installing a memory card Formatting the memory card Removing the memory card Touchscreen Turning the device on and off Dragging TappingTapping and holding Spreading and pinching Double-tappingSwiping Home screen Home screen Home screen options Creating folders Adding itemsMoving and removing an item Moving items Apps screenManaging panels Creating folders Icon Meaning Indicator icons Pattern Lock screen Notification panel Using the notification panelPassword Single SIM models Entering text Using quick setting buttonsKeyboard layout Changing the input language Copying and pasting Additional keyboard functions Opening apps Screen captureDevice and data management Transferring data from your previous device Transferring data from a computer Transferring data from a mobile device Updating over the air Using the device as a removable disk for data transferUpdating the device Updating with Smart Switch Performing a data resetUsing a Google account Backing up and restoring data Installing apps Installing or uninstalling appsGalaxy Apps Play Store Managing apps PhoneIntroduction Making calls Single SIM models Tap to make a voice call, or tap Receiving calls During a video call Options during callsDuring a voice call Adding contacts ContactsCreating contacts manually Importing contacts Sending messages MessagesSearching for contacts Viewing messages Internet Reading emails Setting up email accountsSending emails Taking photos or recording videos CameraBasic shooting Locking the focus and exposure Launching Camera on the locked screenLaunching Camera quickly Panorama Auto modePro mode Beauty face Continuous shotSelfie Sound&shot HDR Rich tone Camera settingsQuick settings Camera settings Viewing images or videos Gallery Deleting images or videos Smart ManagerDeleting an image or a video Deleting multiple images and videos Using the Smart manager Using the quick optimisation featureBattery Storage Creating events Planner Syncing events and tasks with your accounts Creating tasks Change screen ratio Video Voice Recorder Memo My FilesComposing memos Searching for memos World clock AlarmClock Stopwatch TimerCalculator Listening to the FM radio Radio Scanning radio stations Google apps Play Movies & TV Google SettingsDrive YouTube Introduction Wi-FiConnecting to a Wi-Fi network Ending the device connection Wi-Fi DirectSending and receiving data Pairing with other Bluetooth devices Bluetooth Sending and receiving data Flight modeUnpairing Bluetooth devices Mobile hotspot and tethering Using the mobile hotspot Limiting data usage Data usageSIM card manager dual SIM models Mobile networks NFC and payment NFC-enabled models Making payments with the NFC feature Using the NFC feature Sending data Tap Android Beam and tap the switch to activate it Options More connection settingsPrinting Adding printer plug-ins Display Printing contentSounds and notifications Wallpaper ApplicationsThemes Lock screen and security Privacy Easy modeSwitching to easy mode Managing shortcuts Accessibility Adding accounts AccountsRegistering Samsung accounts Removing accounts Language and input Backup and reset Storage About device Date and time Appendix Troubleshooting Forcing restart Resetting the deviceRestarting the device Sound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Trademarks Copyright