Manuals / Samsung / Mobile Devices / Mobile Device

Samsung SM-N915FZKYDBT, SM-N915FZWYEUR Data stored in the device has been lost, Troubleshooting

Models: SM-N915FZWYSEB SM-N915FZKYSEB

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Troubleshooting

Data stored in the device has been lost

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.

A small gap appears around the outside of the device case

•This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.

•Over time, friction between parts may cause this gap to expand slightly.

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Samsung SM-N915FZKYDBT Data stored in the device has been lost, A small gap appears around the outside of the device case

Contents

SM-N915F SM-N915FY SM-N915G User ManualRead me first Getting started Table of ContentsS Pen features Motions & usability featuresPersonalising Safety assistanceConnecting with other devices Table of ContentsDevice & data manager SettingsAccessibility TroubleshootingRead me first Note notes, usage tips, or additional information Instructional iconsRead me first Warning situations that could cause injury to yourself or othersGetting started Package contentsBack key Microphone Microphone Infrared port Volume key Device layoutGetting started Headset jack Power key LED indicatorFunction PowerVolume KeysS Pen nib S PenName FunctionsGetting started Removing the S PenReplacing the S Pen nib options2 Insert a new nib into the S Pen Getting startedUsing the SIM or USIM card and battery Installing the SIM or USIM card and batteryGetting started 2 Insert the SIM or USIM card with the gold-coloured contacts facing downwards Getting started4 Replace the back cover Removing the SIM or USIM card and batteryRemove the back cover. Pull out the battery Getting startedCharging the battery Using the battery chargerGetting started Getting started Reducing the battery consumptionGetting started Fast chargingAbout Fast charging Increasing the charging speedUsing a memory card Installing a memory cardGetting started Getting started On the Home screen, tap →Settings →Storage →Unmount SD cardRemoving the memory card Formatting the memory cardTurning the device on and off Locking and unlocking the screenGetting started Using the touchscreen BasicsTapping Basics Tapping and holdingDragging Double-tappingSwiping Spreading and pinchingBasics Home screen layout Home screenBasics Home screen options Flipboard BriefingBasics Basics Using the Edge screenEdge screen An introductionUsing the Quick tools Ruler Stopwatch Timer Torch Voice RecorderBasics Using the Edge screen from the locked screen Activating the Edge screen onlyBasics Scroll up or down the apps list and select an app Launching appsBasics Swipe to the left or right on the Edge screen to view the apps panelBasics Adding or deleting apps on the apps panelTap OK →DONE Checking notificationsAdding folders Deleting foldersAnswering or rejecting calls Viewing messagesBasics Basics Using the night clockBasics Managing the Edge screenAdding panels to the Edge screen 2 Tap Manage panelsBasics Downloading panelsTap Manage panels Default panelsTap Express me Rearranging panelsCreating your own panels Tap Manage panels →→ReorderRotate Rotate or flip the image BasicsBasics All apps screenBasics Indicator iconsIcon MeaningBasics Notification and quick settings panelsUsing the notification panel Icon MeaningUsing the quick settings panel Rearranging quick setting buttonsBasics Samsung Galaxy Apps Installing or uninstalling appsInstalling apps Opening appsHiding apps Uninstalling or disabling appsManaging apps Enabling appsChanging the keyboard layout Entering textKeyboard layout Changing the input languageBasics Using additional keyboard functionsBasics Using the dictionaryScreen capture Copying and pastingBasics Using My FilesMy Files 2 Tap DictionaryBasics Power saving featurePower saving mode Ultra power saving modeDISABLE Viewing help informationBasics Air command S Pen featuresAction memo S Pen featuresS Pen features Viewing memosAdding Action memo widgets on the Home screen Editing a memo as S Note fileS Pen features Smart selectImage clip Collecting multiple itemsS Pen features S Pen features Screen writeAn introduction S NoteStarting S Note S Pen featuresUsing the S Note widget Creating notesS Pen features Changing the pen settings Using the line eraserS Pen features Editing handwritten notes Magnified handwriting modeS Pen features Tap →Record sketching Using auto modeCreating Photo notes Sketch recordingS Pen features Using manual modeCreating notes with voice memos Editing Photo notesS Pen features S Pen features Using the S PenScrapbook Viewing scrapbooksS Pen features Using Air ButtonAir view Previewing informationS Pen features Pen SelectDirect pen input Writing in text fieldsS Pen features Writing in appsMotions & usability features Motions and gesturesDirect call Placing palm on screen Motions & usability featuresSmart alert Mute/PausePalm swipe to capture Turning device overMotions & usability features An introduction Multi windowSplit screen Multi window Motions & usability featuresSwipe upwards or downwards and tap to launch an app in Multi window Using Multi window optionsLaunching Multi window from the list of recent apps Motions & usability featuresMotions & usability features Sharing content between app windowsAdjusting the window size Pop-up Multi windowMotions & usability features Motions & usability features Moving or closing pop-up windowsLaunching pop-up windows from the split screen Multi window Launching pop-up windows from the Multi window trayAn introduction One-handed operationReducing the screen size Motions & usability featuresMotions & usability features Increasing touchscreen sensitivityOne-handed input Side key panelAdding items PersonalisingManaging the Home and All apps screens Managing the Home screenMoving items Managing the All apps screenManaging panels Changing the sorting method4 Tap SET AS WALLPAPER or SAVE Setting wallpaper and ringtonesSetting wallpaper Setting a Dynamic lock screenPersonalising On the All apps screen, tap Settings →Sounds and notificationsChanging the screen lock method Changing ringtonesFingerprint PasswordMy Places PatternSelect a category to set location information and preferences Setting place informationAdding a My Places widget PersonalisingPersonalising Setting additional place informationAn introduction →Custom settingsFinger Scanner For better fingerprint recognitionPersonalising Registering fingerprintsPersonalising Enter the backup password again to verify it, and then tap OKYou can deregister your fingerprints using the fingerprint manager Changing the backup passwordVerifying the Samsung account password Deregistering fingerprintsPersonalising Using fingerprints to sign in to accountsUsing fingerprints for purchases via PayPal Tick Sign in using your fingerprints and tap REMEMBERAn introduction Setting up private modeHiding content Private modeEasy mode Viewing hidden contentUnhiding content Switching to easy modeTransferring data from your previous device Using backup accountsUsing Samsung Smart Switch Using Smart Switch MobileAdding accounts Setting up accountsUsing Samsung Kies Using Smart Switch with computersPersonalising Registering Samsung accountsRemoving accounts Tap Samsung account Tap SIGN INEnter the number using the keypad Phone & contactsPhone Making callsPhone & contacts Making calls from call logs or contacts listMaking calls from the favourites list Making an international callRejecting a call Settings →Call →Call rejection →Rejection messages →Receiving calls Answering a callPhone & contacts Options during callsDuring a voice call During a video callCreating contacts manually ContactsAdding contacts Moving contacts from other devicesPhone & contacts Searching for contactsAn introduction Messages & emailMessages Sending messagesMessages & email Setting up email accountsEmail Viewing messagesTap Email on the All apps screen Sending emailsReading emails Messages & emailCamera etiquette Camera & galleryCamera Basic shootingTaking photos or recording videos Launching Camera on the locked screenCamera & gallery Selfie Automatically taking self-portraitsCamera & gallery Wide selfie Tap MODE →Wide selfieCamera & gallery Camera & gallery HDR Rich toneShooting modes AutoRear-cam selfie Selective focusCamera & gallery Panorama Manage modesCamera & gallery Camera settings Downloading modesCamera & gallery Tap to take pics Tap the image on the preview screen to take photos Camera & galleryCamera & gallery GalleryViewing images or videos An introductionCamera & gallery Viewing content stored in other devicesAccessing content stored in Samsung Link devices Accessing content stored in nearby devicesCamera & gallery Deleting images or videosDeleting an image or a video Deleting multiple images and videosSafety assistance Emergency modeActivating emergency mode Deactivating emergency mode Setting help messagesSafety assistance Send help messagesAn introduction Useful appsCar mode Starting car modeUseful apps Using car mode menusTap MORE →Settings →My cars →ADD Registering more vehiclesS Finder Using the navigation featureSearching for content Setting search categoriesAn introduction S PlannerManaging the search history Creating events or tasksUseful apps Syncing events and tasks with your accountsAn introduction S HealthStarting S Health S Health main screenUseful apps Additional informationStarting S Voice Setting the languageUsing S Voice S VoiceTap →Settings →Voice wake-up →Wake up while locked Changing the wake-up commandUsing wake-up commands on the locked screen Tap →Settings →Voice wake-up →Set wake-up commandAccess additional options MusicPlaying music Adjust the volumeUseful apps Accessing music stored in Samsung Link devicesAccessing music stored in nearby devices Playing music stored in other devicesAn introduction VideoPlaying videos Access additional optionsUseful apps Accessing videos stored in Samsung Link devicesAccessing videos stored in nearby devices Playing videos stored in other devicesInternet Browsing webpagesUseful apps Useful apps Voice RecorderRecording voice memos An introductionUnmuted sound source Muted sound source Changing the recording modePlaying selected voice memos Useful appsDeleting alarms AlarmSetting alarms Stopping alarmsCreating clocks TimerWorld clock StopwatchUseful apps Using the calculatorCalculator DropboxUseful apps FlipboardSmart Remote An introductionUsing the device as a remote control Starting Smart RemoteUseful apps Useful apps Watching TV using the deviceSetting programme reminders Tap JUST FOR YOU, TV SHOWS, MOVIES, or SPORTSUseful apps EvernoteComposing notes Deleting notesViewing artwork PEN.UPGoogle apps Posting your artworkPlay Movies & TV Google+Maps Play MusicGoogle Google SettingsPhotos HangoutsAn introduction Connecting to other devicesQuick Connect Connecting with other devicesRe-searching for devices Sharing contentDeactivating the Quick connect feature Connecting with other devicesAn introduction BluetoothPairing with other Bluetooth devices Connecting with other devicesReceiving an image Unpairing Bluetooth devicesSending and receiving data Sending an imageConnecting with other devices Wi-Fi DirectTap →Wi-Fi Direct Connecting to other devicesTap →Wi-Fi Direct Using the NFC featureEnding the device connection Connecting with other devicesConnecting with other devices Making a purchase with the NFC featureConnecting with other devices Sending dataAn introduction Screen MirroringConnecting with other devices Screen Mirroring -enabled devices AllShare Cast dongle and HomeSyncViewing content on a TV Ending the Screen Mirroring connectionConnecting with other devices Connecting with other devices Connecting your device to a vehicle via MirrorLinkMirrorLink Ending the MirrorLink connectionConnecting with other devices Printing contentMobile printing Adding printer plug-insUpdating with Samsung Kies Device & data managerUpdating the device Updating over the airDevice & data manager Connecting as a media deviceConnecting with Samsung Kies Transferring files between the device and a computerTap Backup and reset and tick Back up my data Performing a data resetUsing a Google account Using a Samsung accountAn introduction SettingsConfiguring settings Quick settingsConnections Wi-FiAdding Wi-Fi networks SettingsSettings BluetoothUsing Smart network switch Tethering and Mobile hotspotSettings Using the mobile hotspotFlight mode Data usageLocation NFC and sharingSettings Settings DeviceMore networks Sounds and notificationsSettings Display and wallpaperSettings Lock screenMulti window Notification panelSettings S PenMotions and gestures Edge screenSettings Cloud Backup and resetPersonalisation AccountsSettings AccessibilityPrivate mode Finger ScannerSettings SystemLanguage and input Date and timeSafety assistance AccessoriesSettings Power saving StorageSettings Settings SecurityHelp Default applicationsApplication settings ApplicationsVoice feedback TalkBack AccessibilityAbout Accessibility On the All apps screen, tap Settings →Accessibility →Vision →TalkBackOn the All apps screen, tap Settings →Accessibility →Vision →TalkBack AccessibilityControlling the screen with finger gestures Deactivating TalkBackAccessibility Configuring finger gesture settingsConfiguring settings for vertical gestures Configuring settings for shortcut gesturesAccessibility Pausing TalkBackConfiguring settings for TalkBack Adding and managing image labelsAccessibility Using the device with the screen turned offAccessibility Reading passwords aloudSetting text-to-speech features Entering text using the keyboardEntering additional characters VisionChanging the font size Magnifying the screenReversing the display colours Setting notification remindersColour adjustment Hover zoomHearing Setting flash notificationCaption settings Adjusting the sound balanceDoorbell detector Mono audioSound detectors Baby crying detectorAssistant menu Changing the alert settingsDexterity and interaction Auto hapticAccessibility Accessing assistive menusUsing the cursor Using enhanced assistive menusAccessibility Turning on the screen with the air gesture featureSetting tap and hold delay options Interaction controlImporting an accessibility settings file Using single tap modeManaging accessibility settings Saving accessibility settings in a fileTroubleshooting Your device displays network or service error messagesYour device does not turn on Calls are not connected Your device freezes or has fatal errorsTroubleshooting The touchscreen responds slowly or improperlySound echoes during a call The battery icon is emptyThe battery does not charge properly For Samsung-approved chargers The battery depletes faster than when first purchasedPhoto quality is poorer than the preview Error messages appear when launching the cameraError messages appear when opening multimedia files Your device is hot to the touchAnother Bluetooth device is not located Your device cannot find your current locationTroubleshooting Data stored in the device has been lost A small gap appears around the outside of the device caseTroubleshooting Trademarks Copyright