Other Information
Issues
Solutions and Explanations
No Picture, No Video
The TV won’t turn on. | • | Make sure the AC power cord is securely plugged in to the wall outlet and the TV. |
| • Make sure the wall outlet is working. | |
| • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns | |
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| on, refer to “The remote control does not work” below. |
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The TV turns off automatically. | • | Ensure the Sleep Timer is set to Off in the System menu (p. 31). |
| • If your PC is connected to the TV, check your PC power settings. | |
| • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. | |
| • When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if | |
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| there is no signal. |
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There is no picture/Video. | • | Check cable connections (remove and reconnect all cables connected to the TV and external |
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| devices). |
| • Set your external devices’ (Cable/Set top Box, DVD, | |
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| connections to the TV input. For example, if an external device’s output is HDMI, it should be connect |
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| to an HDMI input on the TV. |
| • Make sure your connected devices are powered on. | |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. | |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. | • | Make sure the Antenna cable is connected securely. |
| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - | |
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| System - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 15). |
| • Verify the Antenna is positioned correctly. | |
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The picture is distorted: macro block error | • | Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization |
| such as sports and action movies. |
| • A low signal can cause picture distortion. This is not a TV issue. | |
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Others |
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The picture won’t display in full screen. | • | HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) |
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| contents. |
| • | Black bars on the top and bottom will appear during movies that have aspect ratios different from |
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| your TV. |
| • Adjust the picture size options on your external device or TV to full screen. | |
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The remote control does not work. | • | Replace the remote control batteries with the poles |
| • Clean the sensor’s transmission window on the remote. | |
| • Try pointing the remote directly at the TV from 5~6 feet away. | |
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The cable/set top box remote control | • | Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user |
doesn’t turn the TV on or off, or adjust the |
| manual for the SAMSUNG TV code. |
volume. |
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A “Mode Not Supported” message | • | Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. |
| accordingly (p. 27). |
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There is a plastic smell from the TV. | • | This smell is normal and will dissipate over time. |
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The TV Signal Information is unavailable | • | This function is only available with digital channels from an Antenna / RF/Coax connection (p. 35). |
in the Self Diagnostic Test menu. |
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The TV is tilted to the side. | • | Remove the base stand from the TV and reassemble it. |
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There are difficulties assembling the stand | • | Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use a |
base. |
| magnetized screw driver. |
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